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March 2025 by Anonymous
Not sure if this location is near the casinos but the one near Paris or Eiffel Tower in Vegas is this one star review. Go to Shoe Palace instead. Stay away from JD at this location.
Response after owners response.
Apparently you aren't disappointed about my experience in your,store as many other shoppers have left similar negative posts. If you were concerned something would have been corrected with the employees months ago. And here is another rhetorical question why would I contact customer care? Customers shop elsewhere and at Shoe Palace.
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February 2025 by Seung Kwon Ko
Don't come here. They don't have your size of shoe around here. Also the staff is slow and unfriendly.
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January 2025 by Segzilla
I went in 12/30/2024 to purchase the legend blue Jordan’s was pretty excited cause they had my size I ask the associate (Kevin) if he can grab me a pair in my size and he gave me such an attitude as if I was bothering Kevin , if he can grab me a size 11.5 he said they don’t have that size when the model was a 11.5 lazy , Kevin was rude and gave me a bad experience please re train Kevin no one.
forced you to work there it’s a choice I will probably won’t do business with jD sports in Vegas no more
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January 2025 by Ashley Heng
Would not recommend. I don’t write reviews very often but truly the service and system at this branch was abysmal. I have never had such a bad retail experience at JD or anywhere in my life. It took me over thirty minutes to even get to truly on ONE shoe. And YES, I could only try one shoe at a time. One of the employees was yelling at people to get out of the pathway, there was a television screen to tell you when the shoe request was made and when it was coming out but my shoe disappeared off the screen with no record either. Even when the shoes came out from the back, they sat behind the cashier and unless asked, people were stuck waiting and piling up. People were fighting over shoes when they came out(?) and I saw fellow customers either complaining that they had been waiting over half an hour, walked out because they had lost their patience, or refunded an item they had intended to exchange because the service was so slow. At the end of the day, I spent over an hour at this store and only bought the shoe because it was cheaper and only available at this store, so much that I got the display pair but was refused any cheaper discount. The staff were unhelpful and some were very rude.
Shoutout to your employee Pink for helping me get my shoes at the end, but if I had known I was going to have spent that long and drained so much of my mental energy, being in such a bad mood now would not have been worth this trip. And yes, there was a line outside too.
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December 2024 by Meach DaSilva
Old FinishLine sneakers
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October 2024 by ian webb
Only one till open and I believe they were serving one of their staff, stood waiting approx 7-8 mins, in this time several uninterested staff were just milling around chatting, some walked through the till area but no one served us, I put the items on the desk and walked out, never to return. The shop employs far too many staff, who do nothing!
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September 2024 by Bryan Allison
Horrible customer service. Employees standing around while a single register is open. Retail wonders why it is failing. Not very hard to figure out.
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June 2024 by 黄万永
It was a very bad experience. Yesterday I bought a pair of the latest Nike air cushion shoes in the store. When I tried them on, I felt that the size 8.5 was very suitable, so I placed an order on the spot. When I got home, the shoes were too small and my toes were squeezed and hurt, so I contacted the staff of JD official website. They asked me to bring the shoes to the store today and exchange them for a pair of size 9 shoes. But I was suspicious that the store staff did not allow me to exchange them. The reason was that the bottom of my shoes was a little black, but I found that the bottom of the shoes was black when I bought them yesterday. I also asked the staff to help me get a pair of shoes, but the result was that this was the only pair of size 8.5. So I was very disappointed with the reason that the staff today did not let me exchange them because the bottom was black. I admit that I wore the shoes for a while after I bought them, but I am very sure that the bottom was black when I bought them.
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May 2024 by Rodney Michael
ZERO STAR - Absolutely worst customer service experience, 10+ employees all chatting and hanging out, not helping anyone. Then upon almost checking out with three pair of shoes the staff started prioritizing personal, non professional conversations over making the sale, so we walked out and gave our business to a different store. I would actually pay to have someone sit at the door and divert traffic elsewhere.
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May 2024 by Harald Gross
Be early .1 h Drive. Is a must See. Never have been Seen this before.Great
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May 2024 by N H
One of the best sports stores in America
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March 2024 by Mykola Krainik
Strange staff who laugh at customers. I think that young girls need to learn how to behave, and guys need to manage better with equipment to find sizes.
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March 2024 by LH Bravo
Terrible customer service. Waited 20mins to try on a pair of shoe. And never received the shoes.
I told the employee to cancel the shoe told him cause it never came out. He responded with an okay and pretended to use the store device to cancel. No acknowledgment No apologies.
12 employees standing around while one person brings out shoes.
This store needs to reconstruct the value of Excellent Customer service
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May 2023 by L Conner
Cool store nice deals. Jordan sweats on sale $30 exceptional deals
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February 2023 by Melanie De La Cruz
This place has large SALE signs, but they make it difficult for you to find out the price of the shoe that doesn't have a sale tag on it. In the kids section, I saw 1 shoe that had a sale tag. However, that isn't even thenmain issue. There was a Latina employee today who was the worse I have ever encountered in a retail shop. When I needed to ask for a shoe size, she ran straight to the back, and I know she saw me hilding up the shoe trying to get her attention. When I finally got her attention because she kept dodging me, she wasn't friendly at all. When she came back after several minutes and helped another customer first even though I had been waiting patiently for her help, she said there was no shoe for the size I was looking for. When I asked her if I can get the same shoes size that was on display, she gave me an attitude. When she came with the shoe, she walked pass me and wouldn't give me the shoe box. I asked asked her for the box. She said in a rude manner that she couldn't give me the box. I tried to look at the box since the display shoe had no price, she pulled the box away and said she could not give me the box. I was flabbergasted at her behavior. I told her I just wanted to see the price. Then, she said she would look it up. At that point, I asked my son to try both shoes and tell me if it was way too big or just a little bit because I was going to buy them and hang onto it when his feet grew a bit. However, the lady never came to tell me the price. I put the shoes on the counter and left. The only one who was nice was an African American employee who asked if we were being helped. He was at the register taking care of costumers and even ran to the back to get shoes when asked for a size. The lady was so lazy and rude. I have never been in a store where they won't let me see the box of the shoe or tell me the price. Maybe she wanted it for herself. I don't know, but I used to work in retail and never treated a customer that way. I would never set foot in that store or any Finish Line stores ever again.
