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February 2024 by Robert Bodeman
I LOVE TAKING MY TRUCK TO FIRESTONE, THEY ARE LIKE FAMILY I KNOW ALL THE CLERKS AND MECHANICS, THEY TAKE CARE OF MY TRUCK AS IF THEY OWN IT AND IF THEY SEE SOMETHING WRONG OR POINT IT OUT TO ME , I USUALLY TELL THEM TO CORRECT IT WHILE ITS THERE AND I AM ALWAYS TELLING THEM TO DO MORE THEN WHAT IS SCHEDULED TO DO AND I DO NOT MIND WAITING FOR MY TRUCK, BECAUSE ITS DONE CORRECTLY THE FIRST TIME, EVERYTIME, PLUS THEY ARE VERY HAPPY TO SEE ME WHEN I WALK IN THE DOORS, ITS LIKE GOING HOME, I LOVE FIRESTONE
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February 2024 by Dwest Music
Today I had an appointment for an oil change booked at 4pm .I arrived at 3:50 pm and was told someone had been accepted in place of my appointment and it would take at least 1.5 hours to do my oil change. When I agreed to the timeframe of my oil change I was then told I would have to leave my vehicle overnight, which I was unable to do because I have to go to work in the morning … this is not the first time this happened at this location and I just don’t understand being proactive in scheduling an appointment just to be turned away . I used PTO today and don’t have anymore. I’m unsure when I will have time for an oil change since i work 2 jobs and work 7 days a week… I like the quality of work they do but this was a horrible experience for me.
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February 2024 by Chris D.
It's the service request, not the actual performance of the techs. When you go on-line to book an appointment, if you later have a conflict, you can't change it. You have to call the store and have them re-book. Firestone needs to upgrade their computer system to allow customers to easily re-book their schedule. Take a lesson from the airlines!
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January 2024 by Rude Wizard
On 1/25/24 I went in for a routine Physical Inspection, my car was leaking fuel, the first person I spoke with told me the physical inspection would be $10. I agreed to the $10 when he was having issues with the computer he called someone else over. The next guy came over asked what was happening I told him I think someone cut my fuel line or punctured my gas tank. He said the will wait for their diagnostic tech to get back and have him check it out. I left and came back after they called me to tell me it was finished. I came in to pay and a lady told me it's was $120 I asked for what! And she said they ran a FULL DIAGNOSTIC! I explained to them not everyone is a mechanic that's why we bring our cars to mechanics. I didn't realize when they said "we will wait for our diagnostic tech to come check it out" I told them what I wanted them to look at cuz I don't have a lift. They took advantage of me. They lied to me and than after all that said "due to all the codes your vehicle is throwing we cannot work on it" I just wanted them to tell me where the leak is coming from so I can have it fixed. I bought a ramp for $55 and got under my car and found exactly what the issues was. Someone cut the fuel line. It was a simple $15 fix. Almost $200 just for a simple $15 fix
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January 2024 by Jimmy neutron
I took my car to this auto shop,,They say they fixed many problems with my car,, they charge 1200$But they never fix the problem was the reason I was there,,I was clear with them what was the problem with my car and what was the reason my visit…Then they told me they don’t work with internal engine,,I paid 1200$ for nothing my car has still the problemI’m not a mechanic and I think they lie the people,,,It’s horrible this placeThey need to be honest with whoHoping they wi
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January 2024 by Mark P.
Great service and very trustworthy. I've had multiple things fixed on my 2009 Chevy Malibu now it's back to driving like a champ
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January 2024 by Rico Dye
lanae was very helpful and informative and professional at a busy time
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January 2024 by Ivan Huerta Boggiano
More than two hours to perform an oil change. They ask you to schedule an appointment and they start working whenever they feel like it ?
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January 2024 by Digna Murphy
I'm very disappointed ? with the service went in for oil change and now having serious issues with vehicle.. tried to address issues to workers problems were not resolved.Our ministry depends on our vehicle to feed homeless ? for a price they would help.We won't return.very unhappy customer
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January 2024 by Cain Canamore
The best staff and experiences. I've never been to a better auto service location. All of your staff deserve congratulations and are a joy to interact with.
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January 2024 by Lisa L.
Worst service ever to a 30 year customer twice this year. Vehicle went in for a leaky radiator recovery tank and after $2200 and 2 1/2 weeks of waiting, still has broken heater core. Very upset and disappointed as we had to continually call trying to get answers. Highly inflated prices for parts and service that was received. We do not recommend this shop to anyone!
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December 2023 by Yogi B.
So I went to eBay I ordered four tires It gave me the option of paying an additional $99 to have Firestone install the tires which includes balancing and mounting. For a total of roughly $490 bucks. So that's the purchase of the tires plus install It sounds like a good deal to me. So now I pull up to the Firestone because my appointment was for 9:00 a.m. I get here at 8:45 hoping to be ahead of the curve. Now the guy Boe work in the front counter was very polite outside of that this shit is horrible. It is now 10:35 a.m. and they still haven't gotten to my car, And all he could tell me is basically they're still working on a car from yesterday. Boe also informed me that he only has two employees working and that they were backed up. Why make appointments you guys obviously can't keep? Not only that, where's the customer compensation for the waste of their time. This is ridiculous. I surely hope the balancing and mounting goes well, outside of Boe having great customer service, understanding and overall being a nice person, this whole ordeal has been trash. **UPDATE** It is now 12:30 p.m. and they finally finished my car. In the process of attempting to balance the tires they broke my center cap with the Hyundai h on it. So it took from 9:00 a.m. to 12:30 p.m. to change four tires. This is the worst experience I've ever had with a tire business.
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December 2023 by Madison Quirky
Maryland pkwy & Karen 4.5 hour wait for a 30 minute job. The personnel and customer service is awful.
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December 2023 by Sasha Lynn
Customer service isn't an issue at all but after 3 chances I will no longer be going to this location anymore. Sitting for 2 hours for an oil change is ridiculous. Especially when it was a scheduled appointment. I have been in this situation 3 separate times now where I show up for an app and it take 3 hours or more when I'm told it will take an hour to hour and a half. Today I sat for 2 hours and my car was parked the entire time not touched. I ended up leaving without getting any work done. I get things happen and I know today they had some injuries but 3 separate times? It's always something and people shouldn't be wasting their entire day for a 20 minute service. I wish the workers the best of luck and hopefully they get some help but if you're in a rush or want your car done in a decent time, I would go to another location.
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December 2023 by Oliver A Honey
Lenae is the best. She remembers my name every time I have a visit at Firestone. She has an incredible knowledge base of all products. She recently helped me pick a new set of tires, and I’m confident with my decision due to her guidance on which tires will be best for my vehicle. Thank you!!