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February 2024 by Craig Dennard
Great experience
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February 2024 by Lou S.
This is NOT the first time I have had to deal with the issue of "my car being too low." I simply requested for my serpentine belt and an oil change to be serviced and Shane refused me AGAIN. I understand that my car on lowering springs barely clears the wheel base but when I see corvettes and all these other lowers cars being serviced and I'm turned away is simply annoying. I have been going to this location since I bought my car and my family comes as well for their car maintenance. I have service records of previous oil changes and even past repairs such as my camshaft sensor being fixed while my car is lowered to not to mention. Those have always been done with Eric but never once has Shane bothered. All around a great and funny guy who always makes sure my car is up to speed. He values his customers and is solely the reason I still go... I just wish Shane wouldn't be so fast to turn people away because it leaves a bad rep, but beats me. It's only ever been with him not wanting to service my car due to it being lowered. He Didn't even let me get to say what I wanted to before being pushed away. Eric is the way to go if you need anything done at this Firestone.
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February 2024 by Kie Boo
Shane is superb and a pleasure to deal with. Amazing!!!
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January 2024 by Curt Thompson
Great service, quick response, and reasonable prices. Eric manages the shop and does a great job managing the workflow, dealing with customer issues, and giving good advice.
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January 2024 by Matthew Russell
FoH staff helpful and took care of executing my appointment very well. Pretty comfortable waiting area and you’ve got chicken and burgers next door if you get hungry.
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January 2024 by Theodore Sell
They are always friendly, professional, and take great care of their customers and their cars. Once, something went screwy on one of my cars and they worked diligently to figure out what happened, fixed it, and were extremely professional in resolving the matter.
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January 2024 by Francesca H.
I brought my 2005 Mazda 3 after driving her around with a weird shake/rumble for more than a year. I have zero knowledge re: car issues, so I went in with almost no helpful information for them. Eric was super professional, diagnosed the issues, and got my car back on the road quickly. I especially appreciate how communicative and honest Eric was- he let me know which things were musts and which things were optional- and saved me a lot of time and money. She drives better than she has in ages, and it's exciting to get on the road again! Thank you!
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January 2024 by Iesha Ross
I have been taking all of my cars here (Rock springs location)for the last 4 or 5 years. Eric the store Manager hands down is the best! Even if it’s a big bill he always helps me figure out how to get it done. He always makes sure my vehicles are good before I go and I never have a surprise bill or problem. Thank you for everything you do Eric!
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January 2024 by abigail swidergal
Firestone consistently has the best customer service and friendliest employees I've ever encountered. I've always had fantastic experiences, even when they had to give me bad news. Eric was a pleasure to work with, and I'd recommend anyone to use this location.
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January 2024 by Nancy Foster
They always take good care of my truck. Helpful people work there.
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January 2024 by Brian Dunn
Called the day before to see if they had my tires in stock. I’ve been getting these tires for over 10 years. I order the tires and set an appointment for the next day at 9am. I call the next morning at 7am to see if the tires had arrived and if I could bring it in early? Told only one person until 9 and my tires were there. Go at 8:45 and then told the truck had a flat tire on the interstate? Told it would be around 2? I get a call back around 1:30 and was told again that my tires were there and ready to be put on. Pull up behind a car in the front of the store and walk in to be told that it’s not a parking spot but it’s the manager’s car that parked there. She was not the best customer service rep. Drop off my keys and was told it would be an hour. Two hours later I get a call and telling me that my tires were not there and that they were discontinued? This will be my last time visiting Firestone. I’ve been going there for over 30 years in multiple states. Sad state of affairs
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January 2024 by William Butler
Quick, got there as they opened and was finished 40 minutes later. The staff was friendly and social. The store is neat and clean.My only complaint, it seems that fire stone has stopped putting the reminder stickers in the top left corner of your window. I know my car tells me that maintenance is required soon but I really like having that physical reminder that shows the exact miles. Maybe I am being too critical, but that is how I feel.
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January 2024 by Melissa Millirons
The staff is very friendly and helpful. Tovi was so nice and professional!
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January 2024 by Ramona Baskerville
12/18/23Yesterday I received a message from the Firestone, Rock Springs store manager, Eric asking for me to contact him. I met with him that afternoon. Eric apologized for my recent issue with the purchase of a new battery. He refunded all of the costs for the battery, service, and even my contribution to the Boys and Girls club! He also advised that I could keep the battery and the warranty on it.Eric was polite, professional, and listened to my concerns. He encouraged me to contact him when I need service and assured me that he would schedule my future services when he is at the shop. I left feeling validate and having confidence in his service. Thank you Firestone for hearing me.Each time I've used this location to service my car prior to this time, the representative was Eric. He was polite, listened to my concerns, and answered my questions. This time another man assisted me, I think his name was Shay or Shane. He was impatient, talked over me, and seemed resentful that I questioned recommendations for rear brakes, when the brakes were replaced about a year ago. I'm retired and don't drive much.
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December 2023 by Julie Cross
Extremely helpful and friendly! Went in for just an oil change and they went the extra mile. They inflated to tires up to par and even checked my battery.
