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March 2024 by Monique W.
Went online on Sunday and scheduled an appointment for Wednesday to have 3 tires replaced. Received a call Monday morning advising me the tires I wanted were on back order but there was a comparable tire available for $10 more. Agreed to the change. Was told they would order the tires and they should be delivered to their location by Tuesday afternoon. I show up for my appointment Wednesday at 7am, check in and sit in the lobby to wait. 10-15 minutes later I'm told my tires have not been delivered and they have no idea exactly when they would be but it should be today. Of course the frustration sets in. If the tires didn't get delivered Tuesday afternoon, before close of business I should have been contacted to be informed of such not blindsided at my appointment. Today was the only day I had available to get this done. All that was offered was to call me when they came in and hopefully I would be able to return. Well here it is now 3:53 pm and guess what, no call. Terrible customer service. Luckily I was able to get into Discount Tire, better price and took less than 30 minutes to get my tires replaced. Firestone..DO BETTER!!
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February 2024 by Nathan T.
These guys have been really helpful with my cars. ESP robert Colton and the mechanic I had last time. Not sure his name. Taking my grandmas car in for alignment today. Thanks again guys.
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January 2024 by Cathie Masterson
We've always had good service here and they always let us know before they undertake any other maintenance that the car does need before just doing it and charging us for it, they explain what the car's needs are and the costs ahead of time so we can properly schedule out the maintenance as our finance needs require, always friendly
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January 2024 by Al Wilkerson
My experience was good, comfortable. Staff were friendly and helpful.
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December 2023 by Ken Wood
I always appreciate the staff at this location and the service they provide. Since moving to Las Vegas 4 years ago, this is the only place I have taken my car for service. They are honest and helpful and always do a great job. Even when one of my services took a little longer than expected (I needed to have my clutch replaced) they were very communicative and even provided me a discount (on an already lower price than 3 other mechanics in the area). I have recommended them to others and have received positive comments back about the service provided. You will not be disappointed, so give them try.
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December 2023 by Trinity Johnson (Trin)
Terrible experience! Worst customer service I have ever received. I came in for a standard oil change around 7-8am. It usually cost about $30 for a standard change. The guy tried to charge me $70 which was way more than expected! I asked why the standard price was $70 and he had the nerve to tell me that my car doesn’t take standard oil when I’ve been getting standard oil since I’ve had the car. I think the guy was trying to cheat me out my money because I was young. But I’m not stupid. My family member called corporate because this guy was arguing with us about the price, and while we were on the phone, he yells at us to never come back again. That was extremely unprofessional and it was his fault for trying to cheat customers. They need to hire someone who knows how to do their job well.
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November 2023 by Aulama Jiannino
Had an 8am appointment, finally got my keys back630-7pm. Took 10+ hours to install 4 tires, forgot to put on ALL four tire step caps, as well as not filling a single tire to the correct pressure clearly displayed on the tire. Called after 8 hours asking for a time quote, was told 45 min, waited 2 hours after arriving with my vehicle still on a lift and not a single tire on. Will have better luck learning to replace tires yourself!
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October 2023 by Reid Bybee
In town visiting family and brakes went out. Brake fluid drained, but not on the ground. Limped it over to their shop. Had to stop by the next day and explain how to diagnose the problem. Okayed the changing of pads and a caliper just so they'd get something done. Picked it up 4 days later and was charged $2000+ for a novice mechanic to do poorly done work, charged for 2 new rotors as well that I didn't agree to and it was a death trap that I limped to another shop. That next shop immediately, before taking wheels off, found a problem with a caliper and rotor that Firestone never saw or fixed. Then found pads to be put on incorrectly. Corporate was no help, simply referred it to the shop for a "refund" based on the other shop's work. I was sent on the road and could have easily been in an accident if I had trusted them. Do not trust them
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September 2023 by Jean
Been going here for years! Always great customer service. They always honor their coupons and discounts. Colton and the team today was exceptional!!Thank you so much.
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September 2023 by JEAN M.
Love the service I get here. The teams is always so kind and professional to us. They offer coupons and advice each visit. I appreciate the exceptional customer service and we will see you next time! Thank you Colton and Oscar (I believe that was his name?)
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August 2023 by Lester Delvalle
I do not recommend. This place is your typical sloppy rude garage. I regrettably purchased their lifetime alignment plan and every year I go in for maintenance alignment they give me a hard time and ask condescending questions as if the typical customer knows the technical details that a certified mechanic knows. They're also sloppy bc they left an oily receipt on my leather seat that stained the leather. This is the second bad experience from this shop as the first one they forgot to replace the brake fluid cap and nearly got lost. This is the problem with chain auto shops is there is no personal pride in customer relations or quality of work.
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August 2023 by Kelcie B.
This is my third time servicing my vehicle here. I booked an appointment online for an oil change like I normally do. It was about an hour wait which isn't bad considering they are a busy shop and offer other services besides oil changes. There are stores and fast food places nearby if you don't want to wait in their waiting area that has a tv. I never have a problem here. The staff are welcoming as well.
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August 2023 by Kazz
Every experience with this place has been good. I bought a lifetime tire alignment and have had one alignment so far extra which paid forself. This place does not tow or have any towing tools, so don't expect that. The employees have always been polite and helpful.
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August 2023 by Katrina Jones
This business was very accomodating with getting our truck seen in a timely manner. They performed a full inspection and fixed the things that needed to be addressed to keep us safe on the road for our upcoming trips.
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July 2023 by Mary B.
I had a really great experience today and wanted to specifically thank COLTON for his friendly, fast, & knowledgeable service! I went during lunch time and everyone was pretty busy and helping others and Colton made sure that he took some time out to take care of my tires.
