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December 2023 by Nicole R.
I was accused of stealing (ive never been there before in my life) and ws charged for items i did not receive. I also asked for a receipt and was refused. I will NEVER shop here again. Ive never met such a rude and loud manager before. It was shocking
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November 2023 by Madelena N.
I'm on the fence of a one or two star. The only reason why it would have been more than a one-star is the amazing customer service I've always received from employees and other managers prior to today's experience. Today's experience is for the rating. I came in to buy a ton of items from Five Below. I've never had this issue at this store or any other store before. I was in the checkout process and had to grab a few more items. From far across the store, Rachel (redhead) rose her voice at me. I have NEVER had anyone cause a scene with me in the store before or anywhere else for that matter. I remained quiet, complied and returned the additional items. She kept reiterating "Customer Service", but yelling at a customer from across the store while the store was busy is far from great customer service or the "WOW" factor of 5 Below's culture. There were about 8 customers within the direct vicinity that looked at me. I've never had this embarassment before and don't wish it on anyone else. When I came back to the checkout counter, she only allowed me to purchase two of the same item whereas I've seen other customers purchase more. No signs in the store mention this rule. She proceeded to mention, "Customer Service" and "Being Fair", but this is the most terrible customer service I've received. I've spent close to $1,500 here. She needs a retraining; if she's a manager, I'm worried for those working with her.
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November 2023 by Jennifer
My family and I love going to 5 below. You really do find great stuff and of actual good quality!! The young man was amazing at helping me distract my daughter so that he could ring up some gifts I got for her.
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November 2023 by Deeva Kuntz
getting better each visit. Store & service,I like their stores. A lot of cool things and there is always something to find here. And yes, prices are the best.
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November 2023 by Ms “Sonja” Hanna
Busy store a lot of empty space. Be prepared to wait in line. No self check out.
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November 2023 by Royce Singer
Customer service is always great, the negative is product is always low, needs more selections, parking is not a problem, they do have retail theft from time to time, for the most part it is a good store.
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August 2023 by pamela brown
Ransacked! The store was almost empty 4 hours before closing. Good for them, I guess, but not for me. I bought one thing and I haven’t been back. I’ll wait till they restock because some of what they were supposed to have looked like fun!
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July 2023 by Stella M.
Honestly everything is over picked and the store name is five below which many items were over $5 when they really shouldn't be. Also, there wasn't much to pick from.
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July 2023 by Cassandra Gaitor
Yup! Best sure with true marked prices! No surprises here!!! And they carry what you think you need. Go there first instead of dollar tree
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May 2023 by Schanny Fernandez
This place was definitely so much fun! My kids got a ton of cool toys to keep them busy. Theres a little something for everyone. Highly recommend
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April 2023 by Myla D.
Don't go to this location!! The employees are rude and unprofessional. I have never had an issue at any of the other locations. The employees are usually happy, friendly and willing to help. I also noticed at other stores they greet you as soon as you walk in. Nobody greeted me or asked if I needed help at this location. I came to this particular location to look for an item I found at a different store (it was the last one and I needed another one). I simply asked the employee (Chris) attending the registers if they had any of that said item in stock, or if they would be getting any more in (since I didn't know if it was an old item). He looked clueless and turned to another lady that was standing next to him. She gave me an indirect answer, and started talking about she wouldn't know because they've only been opened for a year???!! Then I asked again, thinking maybe she didn't understand my simple question. At this point, she proceeds to call me a KAREN??? Like whaaaat??? Anyways I left the store, got in the car and next thing I know the lady that called me KAREN got in a white Hyundai car that was parked next to me. She continued to give me dirty looks while she was in her car. Lmao. All I could think was "what a weirdo." At this point I was like I need to file a complaint on this B. I called the store and spoke to "CHRIS" and asked for the lady's name that was being rude to me. He responded with "I can't give you that information." I told him that I was going to file a complaint with the district manager and I wanted to provide them with her employee number or name and store location. He continued to tell me it was against store policy to give out employee names. He eventually told me that the lady was a store manager. Unbelievable! I don't know what kind of store manager calls people Karen's, doesn't know their products or how to professionally act towards customers. Don't ever come to this location unless you want to be responded with ignorance and unprofessionalism.
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April 2023 by JuAn GiGa
excellent, I think that this store should be bigger, and have more and more things It has very good and varied things but only a few ,Bonito sería: a great variety of color, figure or texture, etc of the same plastic that they have there 10 times , But I'm not an expert, keep it up ✨?
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February 2023 by JENETTA TYLER
The sale associate was very helpful with assisting me with my merchandise check out. the store is very organized and clean. the prices were reasonable
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January 2023 by Lona
It's a cute little store. Has lot's of different little things in there. And it's clean. I'd love to go again when I have more money.
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January 2023 by Gigi Zuniga
Went in to check it out left with plenty of stuff I didn't know I needed. They have very nice things at great prices, the location seemed small to me but it's well organized.