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November 2023 by Chris Morgan
I just relocated from Colorado, and finding a good European mechanic is never easy. Super glad to have found Franks, couldn’t ask for much more here! Super friendly staff (shoutout to Manny), communicative, and the work was completed very quickly. All of the parts come with a nice warranty too, I would definitely recommend them to take care of your euro:)
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October 2023 by Crystal Doily
I’ve used them before, but this time, I was not nearly as pleased. I had to leave my car in their lot overnight on a Sunday. From my drop off, to their intake, someone pried the key lock cover off the driver side door. They are in no way responsible for that, but there was no mention of it missing in the report. They took photos, with it missing, but never asked if that was intentional, or not. I spent over 11,000 dollars to repair the car, and they left me with only a 15 mile charge on my battery. That was able to get me home, but after them having it for 17 days, with a charging cable in it, I feel like at least leaving it half charged. Finally, the part they ordered ended up being over $400 more, which was frustrating, because it wasn’t mentioned after their initial estimate when they ordered it. I also reached out to talk to them about this, but they did not return my 2 calls.Service: Electrical repair
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October 2023 by Brooks P.
I used to trust Frank's with my BMW. Don't ask them for a basic job to be performed on time with quality. It's a long process with questionable results for simple work. If you ask them for an inspection, I would suggest a second opinion. They pushed my car out of the shop with 3 mistakes after an inflated bill.
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September 2023 by Patrick Duke
Honest is all I can say. Excellent customer service and no hidden pricing. We have patronized this service center for 6+ years!I highly recommend Frank's!
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September 2023 by arthur Yanni
Frank, allow me to start by congratulating and commending you on your FIRST CLASS and STATE OF THE ART Organization! The success of any business rely on the staff and team that run the business and you have done a great job choosing your team like Matt, Travis and many others. Every time I visit your garage I feel welcomed and at home because of your amazingly gracious and professional team in every way, also needless to say that my car issues always addressed professionally and fixed fast. If I were to leave a note to any person who is looking for a great place to fix their car! I recommend Frank's European Service and they will never regret the visit.Frank, We never met but I will be looking forward to meet you when I bring my brother's BMW 750Li for repair .Thanks for Matt, Travis, and the team.Services: Electrical repair
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September 2023 by Raymond Nesjan
Been using Franks for several years now. In fact, on my second BMW, and still going there for maintenance and repair work. This last visit was a little more involved. I dropped off car as scheduled, they did their work, and promptly had my car keys back in hand. Unfortunately, I was in a small accident just a couple days later...Let me just say, the front of house team, Manny, Matt, Talia, and Travis, are all exemplary customer service professionals. They did their best at helping me when I was in a jam, and went the extra mile.I also got to meet Pat, one of the main dudes in the back. He told me he has been at Franks for 16yrs. That level of commitment is almost unheard of these days. This in itself, shows amazing passion for his job that conveys to great customer care and satisfaction.I fully endorse, and will continue to utilize Franks for my car needs.Thanks so much guys....yay, I'm back on the road....zoooom.Services: Transmission
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September 2023 by Kim Webster
Needed to get my radiator expansion tank replaced as quickly as possible because of a crack. Franks was able to get me in quickly and was way more affordable than the Audi dealership. Highly recommended auto repair shop!
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September 2023 by Kim R.
sexist place!! do not bring your vehicle here!!!! outrageous prices! recommend unnecessary repairs.****do not bring your vehicle here!!! ****you've been warned!!!!
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August 2023 by Milestone Motors
I met Frank through an automotive consulting group called “transformers”. Our first meet & greet was at a training seminar that was held outside of the country. Since then, I joined a virtual group that meets twice a week, with Frank being our coach. Frank is an exceptional leader, mentor & business owner. If you are considering having your vehicle serviced here & “think” you need a little convincing. Pick up the phone, give them a call. The first signal of comfort will be how pleasant & helpful the front counter staff is. This is a family owner establishment that cares about its clients & long term credibility.
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August 2023 by Omar Maury
Travis and his whole team there at Franks are great. This is my repair shop. I trust them. They always give great service. They've done repairs on my Audi at fair price and always guarantee their work.Service: Auto engine diagnostic
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August 2023 by Jaime Wynette
Frank's is the best shop in town. Never go to the dealership again! I was quite 1500 by the dealership and paid 400 at Frank's. Terrific professional staff. Early am drop off, they texted the quote to me including pictures. No pressure recommendations. AND dog biscuits in the waiting room!!!?
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August 2023 by T B
From the time I called to schedule an appointment, and entered the establishment my service concierge Aaron was very accommodating. As my car was being tended to, I received advice of other needed repairs, which was informative. Unable to remember the transporter's name, but he provided safe travels to and from my destination, in order to retrieve my vehicle. I recommend, and will return to this business.Service: Oil change
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August 2023 by Joshua Melton
This is hands down the best auto shop in town I've dealt with. They are extremely thorough and honest. Frank's has diagnosed and fixed problems many dealerships could not. I take all my cars here and will continue to do so. Matt the service advisor is an MVP but everyone here has been polite and helpful. Can't recommend this place enough!Service: Electrical repair
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August 2023 by Max D.
If your looking for good and reliable service go check them out! Matt was amazing and was there for me since the beginning trying to help me figure things out when my budget was low ! This guy is super genuine and cares ! What a. Great place ! Definitely recommend it
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August 2023 by Norma V.
I went to the shop for problem of air conditioning blowing hot.There was diagnostic price before coming to the main problem. The car was scheduled to finish in one week and I was given a ride home. They called me to pick up the car for the air con needs only a little Freon they added for free. I paid the diagnostic for air con, but I was asked if I would pay in advance the diagnostic for replacing the fuel pump and filter, but I did not. I found out that Car Shield paid the diagnostic for fuel pump and filter.On the way, I heard the rumbling under the third-row seat and my car wiggled. According to experiences, it's a strategy to keep coming back for more repairs.The aircon was still blowing hot, the same condition as before. Honesty is not the policy no matter what, but money.I wasted my money for futile diagnostic the aircon was not fixed.