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March 2024 by Rose K.
Horrible customer service to blacks!!! Upon entering the female employee and others just stared at us and didn't speak! I had to speak first and was prepared to furnish 3 rooms. Their ignorance made them lose out on $4000 sale. Don't shop here!
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January 2024 by Joey S.
Candace was very helpful in helping find the size, lengths, and custom design we wanted for our new sectional. She was very good about offering us the best deals.
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December 2023 by Travis C.
This store initially special ordered us a table, which upon arrival was of absolutely inferior quality, and upon closer inspection was actually identical to the same table set sold down the street for over $1000 less. When confronted on this, we were gaslit and told that the chairs were exactly as ordered and were of the same quality as those in store. Yet when approached in store about this discrepancy, we were informed that there were different "qualities" of material, although this is never told to the customer. The table was swapped out after absorbed their absolutely ludicrous return fees, and the table sold to us had build quality issues as well. When we called the store about about yet another issue with their business, were also told we were only looking for problems, and that nobody else had ever complained about it. Which is odd when I look at all of these low ratings across every single platform this company is listed on... interesting. Word to the wise: If you want any furniture sold here, simply look for it on google/google lens. Everything they sell is imported from generic wholesalers that supply the same furniture all over the valley at a far more competitive price anywhere else you look (including amazon).
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November 2023 by Trico W.
If I could give this company 0 stars I would have, they sent out the wrong coffee table and told me… that’s the one I ordered, when it was definitely not!!!! Then changed me $190 refund fee for returning something that I didn’t order. Terrible Company!!!!
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August 2023 by F H
do not buy here. you will not receive the same item you want from store.we purchased a mattress from this store but they delivered this POS foam pad. they refused to give us the item that we paid for. do not come here!!!!! they will scam you!!
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June 2023 by Andrea Krohn
Despite all the reviews this place had the staff was super! The furniture was better than all the major retailers. Better price! It was quick to get my couch in that was special order due to size I wanted. And it was perfect on delivery. The set up was efficient and the delivery drivers were great! I would recommend highly!!!!
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November 2022 by Khayal Hajiyev
Terrible service, I would not recommend anyone to buy from this store. My friend bought a table with chairs from them and upon arrival home he found that all the furniture was loose and wanted to change it, but they refused to return it and even replace it with others. they took it away and seemed to fix it, but no, all the furniture is the same loose.
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November 2022 by amil abdullayev
I just bought dinner table and 4 chairs. All four chairs were lose. I can not use them , because we can fall down, we can get injuries, so I never recommend them
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April 2022 by Alejandra Sacnite Gudino
Worst place ever to buy furniture! Cheap broken furniture! I bought a bed and it lasted a month. They wanna deliver when they can and if you reschedule because you’re not available they’ll charge you $100 more pulse they are rude.
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December 2021 by C M
Awesome service! Wonderful selection! THE PEOPLE HERE ARE AMAZING!! I can't wait to come back! Product knowledge. One on one helping with selection process. UNDERSTANDING. EMPATHETIC! OMG THE LIST GOES ON. Thank you Furniture Center for ALL of the love, support and patience that you showed me. I am MORE THAN SATISFIED with my purchase.
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August 2021 by J NYGiants
Worst place to ever buy furniture in my life!!! They lie, sell u broken furniture, not honor any warrantys at all...so bad that other furniture stores helped me contact the manufacturer of their furniture and told me they dropped them a long time ago!! Horrible ripoff!!! Dont get burned by them...these bad reviews are legit and I WISH I would have read these...There nasty people ..need to round up all reviewers and Sue them! They NEVER give u the owners phone # or mgr
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April 2021 by Keith A.
Their delivery drivers are absolutely reckless. Pulls out in front of traffic with a box truck and sits in the middle of the road instead of waiting for a break in the cross traffic. Could only imagine what the shopping experience would be like.
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March 2021 by Chekesha Martin
Awesome service! Wonderful selection! THE PEOPLE HERE ARE AMAZING!! I can't wait to come back! Product knowledge. One on one helping with selection process. UNDERSTANDING. EMPATHETIC! OMG THE LIST GOES ON. Thank you Furniture Center for ALL of the love, support and patience that you showed me. I am MORE THAN SATISFIED with my purchase.
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January 2021 by Naida Richardson
Very nice inventory very overpriced for furniture
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December 2020 by Soli B.
STAY AWAY FROM THIS FRAUD AUSTIN IS THE WORST EMPLOYEE OF THE YEAR. When i said 2020 could not get worse well it did when i walked in to this ( HELLS FURNITURE CENTER) and came across the biggest devil (AUSTIN). I gave them $800 deposit and chose few stuff i asked him do not order let me go home give me few hours and i will call and tell you if im 100% sure on everything or i may take out my dining table. He said yes thats fine we can take out when you call and there is no extra charge for that because you are not placing your order now so don't worry. He told me that he wont be making an invoice since im not ordering at that moment. But he had all the item number what ever i wanted so and photos so he would create an invoice even over the phone and we will go over it step by step. I called him few house later told him to place the order but wanted to take out my dining table because my house is too small for that. BOOOOM % commission AUSTIN went nuts. He told me he cant take out the table because i told him earlier that i like it. ( well i also said when i call u to place the order i may need to take that out and not order and you said it was fine). he told me he would end up keeping 40 % and not give me the lamps that i chose because that will be part of the 40% . Are u fkn kidding me HORRIBLE, RUDE,UNPROFESSIONAL,LIERS.. I have all my texts saved with AUSTIN and im making sure to see him at court. I will get my money back and an apology. AUSTIN IS THE WORST LIER STAY AWAY FROM THIS PLACE AND SAVE YOURSELF!!!