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December 2023 by Linda Mortensen
Really good experience at this location. Super helpful staff with riding recommendations. Looking forward to saying hello next time I’m in town.
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October 2023 by Josh W.
Another visit, and another awesome experience. Got everything I needed for my ultra event this weekend - and Mark even fixed the creaking in my cranks that has stumped at least three other shops. Incredible!
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October 2023 by Ryan Adams
This is the best bike shop in Vegas. The team spends as much time as necessary to make sure they find the perfect bike for you. I bought a gravel bike there and it’s the best bike I have ever owned. I highly recommend shopping at this Giant store.
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October 2023 by Ella S.
I bought a Shimano product on their website that was competitively priced, but then I received an email from Tim F. cancelling my order because they should've priced it about $55 more than what they did. No effort was made to sell me the product at a discounted rate. They didn't even offer to waive the $15.99 shipping fee or perhaps offer to throw in some clearance item in the shipment for the trouble. They just cancelled the order because they didn't want to lose money on the product and then blamed Shimano for this. At the very least, they should try to make some sort of arrangement but they refused.
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September 2023 by Nicole Smith Jones
Brought my bike in for a tune-up and the shop looked it over and said it only needed air and I'll on the chain. Great customer service.
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September 2023 by Salahadeen Ross
Josh and Mark, thank you for the friendly service last week. I have been coming to this store for years and have bought several bikes there. The staff has always been helpful.
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August 2023 by Jose Perez
the best attention without a doubt thanks to the Giant workers for keeping my pieces for several months after buying and forgetting to pick them up they still had it pending, thanks for the information Liam my respects people dedicated and prepared on the subject
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June 2023 by Luis W.
Adam is the reason why we frequent this shop. He is our go-to bicycle expert. His customer service is spot on. I don't think I've met anyone who can surpass his level of customer service (anywhere). His knowledge of bicycles is simply astounding. He knows how to talk to customers and his honesty is very much appreciated.
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June 2023 by Yeon So-ha K.
I'm not sure if this is the correct Giant Bikes, but it is for the Giant Bikes in Mountain Edge Las Vegas. I called from out of town, did not buy my bike there and asked for advice on upgrading a bike. Adam like helped me over and above what I could have asked for. He was extremely well versed in my issue and took the time to explain the pros and cons of the different options for my Giant Revolt. I won't forget this experience...it was among the top.Thanks Adam!! PS...I'm going to do this in both locations on Yelp since I'm not sure which one reps the Mountain Edge location.
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June 2023 by Ken A.
Josh was very professional and personable. He provided expert advice on repairs and which bike to purchase based on our budget and needs. He didn't try to steer or up sell us. We did ultimately buy a significantly more expensive bike because of his knowledge and experience. My son and I couldn't be happier. Thanks
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May 2023 by Robert Haber
Nice bike shop. Friendly and knowledgeable staff. Was able to take my bike in without an appointment to get the tires replaced, same day.
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May 2023 by Noel G.
Best customer service I have seen in awhile. Take time to explain what you're getting and make great recommendations. I have dealt with multiple people at this location and they are always going above and beyond. If you want to get a bike or just get a good idea what you need in addition to your bike I recommend going here.
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April 2023 by Everett Tech
This is the best service I've had at a bike shop. I brought my bicycle wheels in to get new tubes, and ended up getting tubes and tires since the tires I had were very old and worn.I brought the wheels in on my motorcycle, and they offered to drop off everything I bought at my house since I live close by and would've had a difficult time getting everything tied down to the motorcycle.These guys really care about their customers and are very knowledgeable. I spent the better half of an hour asking all sorts of questions since I'm getting back into mountain biking, and they had all the answers.They can service just about anything from Giant, Trek, and a few other brands like that. They'll look over your bike and give a free estimate on what needs repairs as well, so if you have an old bike you want to get up and running but aren't sure where to start, you should start here.
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March 2023 by Mitchel Davenport
Excellent store and brand. I did a lot of research on what I wanted and the staff was very helpful. They insisted that I try the bike first and made a few adjustments to get the fit just right. It was my first road bike and they got me set up with everything I needed and I couldn't be happier. I'm looking forward to going in again for the one month tune up.
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March 2023 by Dead Breed
Most amazing people working at the shop!!! It is a true pleasure dealing with the staff... I cannot say enough positives about my experiences there!!! If you don't give this bike shop a chance you will be missing out!!!