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March 2024 by Cynthia Cruz
Great Clips in Southern Higlands. I walked in with my son and the hair dresser who is cutting someone else’s hair is starting me down and giving me dirty looks. Not sure if she is social profiling or just prejudice and doesn’t like black people but someone needs to be made aware that you have unprofessional people working here. She then went to the other hair stylist and staff members and started talking about me openly and I could hear them. I have been coming here for years with my husband and my son. This is the first time I have had such a poor experience here and made to feel so terrible. It’s extremely disappointing to be treated poorly. When is the prejudice going to stop????????
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March 2024 by Valerie S.Y.
Cut by the Caucasian lady with medium/ long blond hair that had a clip on her hair and has a very loud mouth. Very unprofessional, talking bad about past clients. If only I could give a negative star. Never going back because of her. If you do go here, don't let her cut your hair.
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March 2024 by Charlie M
I walked in on 03/16/2024 for a high military close to skin fade and they were not very accommodating and recommended going to a barber shop. I do not recommend this location at Cactus and Decatur in Southern Highlands.Other locations have accommodated me without issues as a customer to provide an experience and result requested.Charles
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March 2024 by Gary Chavez
Paola Melendez is the best! She moved to a different Great Clips so now we have t drive 30 minutes for our haircuts but she is totally worth it. She is the only one I will let cut my grandson’s hair. He loves her!
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March 2024 by Diana Mena
We come here only for Margys because she's the absolute best! She's the only person who can cut my picky husband's hair. Also, she's amazing at cutting my kids hair. 100% recommend her!
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February 2024 by Nathalie Verstraeten
I’ve called 2 weeks ago and asked if Sue was working…. Yes she works on Sundays from 8 to 1 pm. I get there with my bicycle at 11:30…. Oh, I’m sorry Sue left because she wasn’t feeling well….,I called yesterday to make sure, yes she’s off at 1pm. I get there again with my bicycle at 11:20, and I see her in the middle of the group of girls having fun and doing nothing! One girl comes to me to check me in, Sue you have a customer, she turns around and starts laughing…..haha I just clocked out!! I thought it was a joke, she goes laughing and continues…. Haha I literally just clocked out! I asked if she was serious about it, since they all laughed and had so much fun. She said, hahaha I literally just clocked out, I’m hahaha so sorry!!! That’s the last time she will have fun seeing my face!!!! I work in retail, someone of the group of giggling cows could have stepped up and offered me a haircut, but no they all giggled and had so much fun. Apparently she left 2 weeks ago, not because she was sick, but because it was slow, and yesterday her boss told her to clock out because it was slow, I wonder why it’s so slow??? Hahaha
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February 2024 by Heather
Gave me difficulty for a coupon saying it was a red flag.
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February 2024 by Rose Santos
We been going here for the longest time and never had any issues. Today my son got his haircut, one of the ladies seems new there and messed up his hair. He was crying and all, they didn’t seem to care or apologize instead she blamed him for moving. My son is not a little child that you can’t tell him not to move. If the issue was moving. From brow level bangs to more than 2 inches above brow level. We ask them to fix it but said no. From this experience we will not go back to this place anymore! They have no empathy
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February 2024 by Michael Vining
Lady didn't speak English. Needed translator and one side of hair was way longer than the other.
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January 2024 by HRock Lim
Very nice customer service.
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January 2024 by Wei lin
Says 15min waiting time but 45min
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October 2023 by Philip Cassan
My partner and I checked in online. 56 mins wait. We arrived on time. There were 3 ladies on the floor. We observe the lady with the very long braids to be sweeping hair and gossiping with the other 2. This went on for 20 mins. I approached the two ladies and asked if the wait was going to be much longer. The lady with the braids then shouted, “there is only one of us working right now so you need to sit down and be patient, do you know how incredibly short staffed we are, if you don’t like it you can go to the other store down the road”. I informed her that we were unaware of their staffing shortages as this was not disclosed during the online reservation process. My partner got up and walked out. I asked the lady with the braids what her name was she replied “Chandra”. I repeated the name back to her, she then proceeded to shout at me, “if you can’t pronounce it properly then you don’t get to use it”. I was astounded at how unprofessional she was. This was the first and last time me and family will be going here.
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October 2023 by Dale Laizure
Great place to go if you just need a haircut. They don't do die jobs, they don't do blowouts, they just do haircuts. It's relatively easy to get in, especially with their app, you just add yourself to their waiting list through the app.
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October 2023 by Jason Kalish
Viktoria took incredible care of me and now my hair looks great!!
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September 2023 by ginna Rohlman
I’ve given this place multiple chances and I always leave frustrated that I gave them another chance. Don’t believe the wait times. Every time I have checked in online with it saying 0-5 min wait I go in and wait 10-15 then end up leaving because they are unapologetic and usually say it’ll be another 15-20 mins… hard pass. My husband also refuses to go back after waiting 45 mins and not being seen.
