-
February 2024 by Mark D.
The guitar center website had a Fender Pro Junior advertised on their website. I called the store to find out a couple of things about the item. I called twice and the phone literally rang for 4 minutes each time. No one picked up. I ended up emailing the store to get more information. I had a couple of simple questions: They displayed the stock photo, was it possible to have actual photos of the item? It's advertised as "excellent". Could they verify that it was in fact in excellent condition? I asked if they could verify what speaker was installed. No one returned my email. This was not an expensive item, but the store lost out on a 375 dollar sale simply because no one picked up, or bothered to take up 2 minutes of their time to reply to my email. I ended up finding the same amp on reverb, being sold by Sam Ash. I put in an offer on President's day, and even though it was a holiday, someone got back to me within an hour, and accepted my offer. I've normally had good luck with used items at Guitar Center stores, and I will usually call up the actual store to ask questions. This was not one of them. Judging from other single star posts, this seems to be a theme.
-
February 2024 by paul mommeny
The guitar guy did not know how to hook up a guitar to an amplifier! Thank God I can find what I need on eBay!!!
-
February 2024 by David Grana
NEVER AGAIN. It was my first and last time going to a Guitar Center Store. I stopped in to buy acoustic foam tiles. They had an entire box that I would have purchased on the spot, but the store staff member would only sell it to me as a set with other materials, even though the tiles I wanted are sold separately. I ended up going on Temu and paying less than a quarter of the price. Don't waste your time at Guitar Center. They clearly don't want your business unless they can fleece you.
-
February 2024 by Maria R.
They would not email me records of past purchases unless it came directly from that store , which is not true all records are pulled up nation wide as long as you have an account. They wouldn't even try to pull it up. Then they proceeded to hang up on me. Guitar center has went down hill. The last few times I've been there the employees are under educated about any of there products in the store. They have no idea what their return policy is or isn't. WHO ever has managing this store should be absolutely fired.
-
February 2024 by Joshua Baker
The staff was awesome, as well as their selection of drum accessories
-
January 2024 by Michael G.
Seems like the employee's there today just didn't care to help with questions never had that issue before, I was there around 12 noon and everyone there seemed not interested in helping.. Guess I'll take my business to Sam Ash from now on!
-
January 2024 by Melissa LeBlanc-Williams
They didn’t have what I was looking for (which wasn’t guitar related), but not bad overall.
-
January 2024 by Madison B.
The is review is for the music lesson section only. We had been students there for 2+ years. We had two good teachers who left abruptly. Then we were assigned a new one (Teacher #3.). Teacher #3 sucks. In three months, never assigned my child a new song. She actually got worse because she was so bored. I would pay for an hour session and I come to find out that he would give her a 'break' by walking her around the store for 10-15 min. Totally understand the need for a break, but how about Teacher plays for the student to show her some songs rather than take her on a trip around the store. They also brought in this 'lessons coordinator.' She was the worst. Totally didn't care about anyone. In fact, when I told her we were going to quit - she didn't even care to ask why. (Had she asked, I would have told her about our displeasure with Teacher #3, but she didn't.) When we said we were going to quit after 2+ years, she was like - cool. Lastly, before we quit - I tried to get lessons for my second child on a different instrument (ie, give them more business) and Ms Lesson Coordinator just said, we don't have time. Never worked to see if she could find something that worked for us. It's too bad because this could be a good side business for Guitar Center, but they suck and hire crappy people.
-
January 2024 by Riley Littlefield
I’m not sure how these people giving 5 stars got so lucky. I went into this guitar center twice with the intent to buy a guitar. No one offered to help me and when I asked one of the workers to see a guitar, he made it seem like he was going out of his way to help me out. Then I saw the same worker sitting around talking to other workers. If you want a guitar, go somewhere else.
-
January 2024 by Gene Boothe
Excellent service here from the sales staff.
-
January 2024 by KC Cousin
Low on items shown to be in the store
-
January 2024 by Scott Janssen
First time I ever had to give my ID to play a used 500.00 guitar.
-
January 2024 by Sergio Garcia
Went in there to shop for my daughter. Don't have a clue about their products and didn't know what to get. A store associate was in the middle of helping another customer, however, I didn't know this at the time. He still took a few seconds to help me select the right guitar picks for my daughter. I was In and out in like 10 minutes... I definitely recommend this store for your musical needs.
-
January 2024 by Cathy Franklin
I went to get a gift card for my son in law but ended up with something else. They are always kind and helpful here.
-
January 2024 by Nana
I was able to make a satisfactory purchase by providing friendly explanations and choices. thank you!
