Health Insurance in Las Vegas, NV

“Customer service building has about 40 seats, very similar to the DMV setup. They also have a vending machine for sodas & had some Halloween treats at the check in area.Person helping me was patient & answered my questions about the paperwork.”

“Just got off the phone w/"Vanessa" -- My call was to obtain more info. on a SWMedical charge that didn't make sense--Vanessa went above and beyond to help me get resolution. She succeeded! Earlier I had phoned SW MEd and paid a $50 charge for a procedure, d.o.service 6/22/23, processed by a rep from the billing office...looks like after ins. pd. their share, my co-pay was $50., and I paid my bill at that time, so I thought that was the end of the transaction, BUT NO, it wasn't -- THEN the CSR said I also owed $43.03 and asked "did I want to pay that also?" Emphatically NO! I didn't owe that amt.--this almost 80 senior keeps good records, and I knew that now I had to get that erroreous charge rescinded! I accessed my hard-copy file of explanation of benefits, also my calendar for Jan. 2023, the alleged month of service, also my 2023 actual SW MED bills, and I could find NO reference to a $43.03 bill! SO, My first call to get more info. was to United Health, and boy was I lucky to get Vanessa! She phoned the right parties, and after extensive research, told me the good news -- I didn't owe the $43.03 which was for an alleged charge dating back more than 2 1/2 yrs. earlier! With Vanessa's help my B.P. is now almost back to where it should be, after spiking, due to the attempt by the SWM business office csr to collect $ that I didn't owe! Good job, Vanessa! Thanks, Carole B.--who has had United HealthCare and SW Medical providers since 1995!”