Herff Jones provides a range of graduation products and services, including class rings and leather jackets. While experiences with customer service can vary, many customers have noted both positive and negative interactions. Some reviews mention quick resolutions to issues, such as incorrect graduation invitations, while others highlight excellent service from specific representatives like Franco and Tiana, who are praised for their patience and helpfulness in placing orders. However, there are concerns about organization, as some customers faced delays in receiving notifications about their orders. Despite these challenges, the quality of the products, like class rings, has received favorable remarks, leaving many customers satisfied with their purchases. Overall, Herff Jones is seen as a business with the potential for great service and quality products, though improvements in communication and organization could enhance the customer experience.
As so many others are stating, this customer service is TERRIBLE!!! Thankfully I kept the tracking number of my return items because they are threatening to charge by card $500 for unreturned regalia. They are awful to deal with.
June 2025
If you return a rented cap and gown, keep the tracking number, receipt, and other documentation, because they will email you and claim that you haven’t returned it and then charge you an exorbitant amount of money
May 2025
HORRIBLE COMPANY!!!!!!!!!!!!!!!! THEY MAKE THE STUDENTS WORK FOR THEM, THEY CHARGE $400+ FOR A GOWN, IMPOSSIBLE TO GET IN CONTACT WITH THIS COMPANY. OVERALL EXTREMELY SKETCHY!!!!!!! THEY SHOULD BE SHUT DOWN!!!!!!!!!
I REPORTED TO BBB AS WELL AS ATTORNEY GENERALS OFFICE.
