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October 2025 by ted micu
I am a Presidents Circle with Hertz and all i can say that this location sucks. I would give them a 0 if I could. Terrible customer service. You need to call them over and over. They put you on hold and then they hang up on you.
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September 2025 by Robin Romero
Socorro was very helpful, informative and assisted with everything needed. Would recommend.
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September 2025 by Adina Ezzell
The staff & car were great. However the vehicle was dirty inside & out.
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September 2025 by Jennifer Gill
Yeah, I had to wait a bit for my rental to be available but customers also need to realize a lot of things like no cars available is out of their control. Hertz allows people to make reservations without knowing how many cars will be turned in on time or extended. Hertz themselves allow the over bookings. My insurance co.pany made the reservation for me and it still took a while for them to find a car for me. I had no other issues from them.
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September 2025 by leticia nieves
Thank you Socorro!!! Always make my rental quick easy with a smile
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September 2025 by Lezlie Oxley
Never again. Absolutely terrible.
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September 2025 by Michael Mark
Made $179 all included for a kia online but got there and had to pay $50 more for same size sentra. Not even a reach around! :(
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September 2025 by Pete M
DO NOT RENT from this location. Was told by Hertz that my car was ready for pickup and walked in to them telling a whole lobby that they had NO CARS and NO IDEA when they were getting more that afternoon - maybe 10 minutes, maybe over an hour, who knows?
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September 2025 by Debbie Edwards
We were renting a vehicle through Hertz by way of our insurance company, State Farm, due to our personal vehicle being repaired. We requested a Tesla and was told a model Y would be available for us. When I showed up, the model Y Tesla was not returned and therefore not available for us to pick up. There were no other Tesla models available either. The manager stated he would call when a Tesla became available so we could make the switch. We were given a gas vehicle with less than a quarter of a tank of gas. The next day, I received a call that the model Y was now available and we could stop by anytime to swap out the vehicle. The hertz location is approximately 30 min away from our home. When my husband arrived, he waited 45 min to swap cards, causing him to miss a doctors appointment. The model y was in rough condition to say the least. The interior was melted and the side panel of the drivers seat was held together with black electrical tape. Four days later, the car started make a very loud grinding noise whenever making a right turn. It got to the point where we no longer felt safe driving the car. I again called hertz to explain the issue and was told again that I could come in to swap out the car when they had another Tesla available. I received a call the next day stating a model 3 was available. I drove the 30 minutes in a car that did not feel safe to drive. When I got to Hertz, the waiting room was full. I waited approximately 45 min to swap the cars. The manager apologized and said they get their teslas from Uber and never know what condition they will come in😳. He pulled around model 3 for me. I got in and noticed the interior was melted, the steering wheel was peeling and a warning came on informing me there was an issue with the cooling system. We are in Las Vegas at the end of August with 108 degree weather. I went back into the office to inform the manager the air conditioning doesn’t work. He said he had a few other tealas available but they needed to be cleaned. He said before I waste my time cleaning one, let me pull on around to make sure it is ok for you. I got into yet another model 3. The condition of the interior, again, was rough but the air worked and there were no other alerts showing up except low wiper fluid. I went back into the office and explained that this car would work. The manager cleaned the inside of the vehicle and pulled it back around for me. After wasting 1hr and 45 minutes of my day, I was in my way. We got an email on Aug 26th stating that the max allotment from our insurance company has been met and we would now be charged a daily rate of $50ish if we wanted to extend the rental. Our personal vehicle was still a week from being completed. There was no way we were going to pay top dollar for a car in very poor condition. I returned the car to Hertz the next day the minute they opened. I was chard the 20% of the rental I was responsible for through our insurance as well as 2 days at full price. I explained my experience with the manager, and he said all he could do was waive the current day charge, which is funny because I returned it first thing in the morning. We contacted our body shop and they graciously offered us a stunning Tesla to use at NO charge until they could finish our personal car. I will never rent from nor recommend Hertz to ANYONE.
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August 2025 by Revati Navgale
I really had a best experience with Hertz at this location, especially with Socorro Hurtado! She is amazing! She explained us all the procedures and rates really well as this was my first experience visiting here and especially for a long trip. Thank you Socorro and Hertz, appreciate a lot!
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August 2025 by Changosita oni oni l
Mrs. Mi mi helped me a lot, super professional, I give it a 10/10, excellent, thank you Ms Mi Mi ❤️
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August 2025 by Veronica Garcia
I had a hundred questions and concerns about the rental, but Mrs. Mimi was very friendly, professional and helpful in every way possible. Thank you for your excellent customer service 👏
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August 2025 by Rev Foster
I just wanted to take time out of my very very busy schedule to give thanks to the manager who helped me they call her mimi, but I wanted to say thank you because I had a last-minute situation and made a mistake with booking but she made it work and pulled it off and over exceeded my needs exceptionally at the last minute I have a commercial account at Enterprise and I will be moving that account to Hertz because of the customer service she provided that goes a long way with me thank you again Miss Mimi and thank you Hertz Rent-a-Car for great customer service
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August 2025 by Kellie Gallop
RENTERS BEEARE!!! If there were a 0 rating, that is what would be given. We spent about an hour or longer at this place. On the sales side, employees sleeping at their desk.
Rental side is packed with people, 2 employees, who I am not sure if they knew what they were doing or still learning the Bait and Switch technique being used! We noticed several unhappy people, but it was hot, one person got the wrong vehicle 2 times and was accused of not giving the keys back. Lots of issues going on and then our turn. I provided my credit card and license and was told to sign the rental agreement, the screen was completely blacked out, I told the young lady and she said not to worry, a copy would be emailed, okay, I am ready to leave. She asked about the insurance and I told her it was already paid, just add the fuel, when initialing at the end for the car, the price was almost double what I had reserved the car for! I asked you did get the car I asked for; right, a compact car, and she replied, yes a Kia soul.
A day later, I am trying to avoid this place like the plague, call Hertz and find it will cost $450 to drop at a location 2 miles away and they claim I upgraded my car from my original reservation! Moral of the story… BEWARE when RENTING with HERTZ!
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August 2025 by Kalvin Gutierrez
This is my second time renting with Hertz, and it’s been awesome, thanks to Malaya Abdullah Tucker, who goes by Mimi, and her manager. I was clueless about car rentals the first time, but Mimi totally had my back, walking me through the best credit card options and rental policies with such patience. She’s hands-down the best, making everything super easy both times. Her manager, a great guy, is just as knowledgeable and always makes time to help, even when it’s crazy busy. I’m thrilled with their service and can’t recommend Hertz enough!
