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April 2024 by Dae B
-fraud chargePlease do not waste your time going here, go to enterprise. Not only are the employees incompetent and playing on their phones the whole time making you wait till their done with their phone games, but they let you book cars online that aren't available when you go in person or for pick up. Then they'll tell you it's not available and try to upcharge you. My rental was supposed to be $115 for a sedan, they said it was not available then tried to upsell me to a $300 rental.....(for a 3 day car, I have excellent credit and insurance for context. THIS IS NOT INCLUDING A HOLDING FEE OR TAXES). He said he needed to run my card for a check for the inquiry but that it "wouldn't charge my card". Once he told me a $300 rental.(NOT INCLUDING THE HOLDING FEE OF 200 & TAXES), I declined to rent from them and said no thank youLeft to go to enterprise. 2 days later I got a Hertz car rental charge on my card (the one he ran) and customer service isn't available to dispute until Monday.This place is 1 star for a reason, go somewhere else.
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March 2024 by judy hellerer
I had a great experience with this Hertz site. Each staff member was friendly and helpful. The car was ready when we arrived. The only problem was I was not able to reach them via telephone.
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March 2024 by khan ali
Hertz is the ripoff cheap company, I had a confirmed reservation for a vehicle, when I arrived he told me only ford mustang is available and it is a luxury vehicle it will be $450 and becauseit is a luxury vehicle which I think it is not. I have rented cars before and if they upgrade on their own the alway honored the reservation. The guy was also very rude and the customer service was horrible.
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March 2024 by RHOLDEEN HICKS
Employees has poor customer service! Telling other casino that I keep on taking advantage of using free rentals from Hertz. Well how am I taking advantage of using FREE RENTALS if it's free per Dan the voice president of HERTZ ! Who. I again?! dubble check it pls.
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March 2024 by Deborah Townsel
Overall great customer service. It was quick and easy, thank you to Cylde for helping my family and I with a rental extension.
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March 2024 by Kay Land
inquired about a car online and Dennis emailed the next day and we went back and forth into the next day, even though I didn’t go through with any vehicles there I appreciate his explainations and service
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March 2024 by nick klapp
I have been renting from this location and the people that work here always go above and beyond to help me. Clyde always made sure to answer any questions I had and made sure I had a great experience
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February 2024 by Tom Radev
Do yourself a favor and DO NOT go to that location. Worst customer service, and they will almost certainly "not" have your car. Triple check your bill at the end, they like to make things up and upcharge you.
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February 2024 by Socrates Roussos
This location is lead by an incompetent & rude manager. His name is Clyde. His staff is a direct reflection of him. Poor attitudes and poorer service.
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February 2024 by Brittany Shannon
It would be zero stars if I could do that . Terrible customer service. Find another rental company
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February 2024 by Meissna
This location is a joke… Save yourself the trouble and money, just go to the enterprise next door.
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February 2024 by Sonia Ellis
Yes the only thing that made this place is it was the last place for us to go because Enterprise told us we needed a utility bill and we don't pay utilities and I thought that was rude and disrespectful to and elderly lady for a insurance filed for your car getting fixed and they Hertz gave us a low rider car it was so low my 9 year old grandson can drive it and are knee's were hunting
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January 2024 by RS D
Really disappointed the service here. They charged first and say do not have car later. We planned but it ruined everything. No responsibility!!!!
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January 2024 by K L
Paid for a car and cane picked up. No car available and staff don’t even care. This place should be shut down!
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January 2024 by H-
100% scammer The guy that works there has a terrible attitude; if you don't want to work there, don't. They have no people skills at all, and they treat you like garbage. They will tell you that they don't have your car so they can overcharge you for something comparable.Oh, and they are scammers like none other—their company operates under two different names. I will never, ever rent from these awful people again.Word of advice Stay away from this people.
