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January 2024 by Karen
Is just the hardware store but the staff was exceptionally friendly. Especially the short gal in the garden section
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January 2024 by RG Mr News
The wood shop employee was extremely helpful suggesting wood to use. Them patient and helpful cutting it to size.
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January 2024 by Martina Licette Quintana Madriz
Certain Sunday mornings they do learning activities for children, they give great materials to do the practice, the children go and the parents are by their side helping them, I congratulate Home Depot
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January 2024 by Quiet Storm
Close to home, great products, easy check out..never crowded!
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January 2024 by keethia vann
Kit and Ken are amazing managers, thank you for all you do!
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January 2024 by Kathy Ataman
They are always really helpful and accommodating. Great service and always have what I need. ?
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December 2023 by Krystal Krystal
I generally love this particular location,but something took place yesterday 12/8/23 that just didn’t sit well with me. Manager Kit ( I know who she is because she’s always recommending writing a review) so here I go. I happen to be browsing when a gentleman asked an associate,whose name I got later (Mena) about a humidifier,she proceeded to show him some small ones that you guys have. He was looking for a bigger one. Mena proceeded to ask the guy for 1 moment to ask someone else about that. She disappeared into an office came back and told the guy that’s all they have in store but he can in fact order a larger size online (he needed it today) the associate said “from personal experience the one in the overhead is tiny but mighty and gets the job done and a nice sized room”. Well,guess what he was sold so she retrieved him one. That should be the end but unfortunately it isn’t. Kit who I’m guessing is who the associate consulted with came with another associate and just completely started belittling the associate with another associate,of course she wasn’t over there to defend her self and they were just cackling about how “it’s right there,did she not look “ “ boy I tell ya some people just don’t try to find things,we really just hire anyone”.Well Kit I happened to be near for both interactions and “she” did beyond her job and convinced someone to make a purchase that they otherwise would of probably went to Lowe’s,Walmart,or Target to make. Train your managers better,because that was very unnecessary,immature and uncalled for. 0 stars for Kit as a manager she should definitely know better and 5 stars for Mena for doing her job. Will be reaching out to cooperate. Thank you ,Krystal.
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December 2023 by Idan P.
I received the best service I have ever received at a Home Depot store by Ebenezer, Ebenezer was professional, kind, fast and provided a lot of care to my situation by answering all my questions and by going out of his way to solve our problems, and by making me feel as a valued customer. Thank you Evenezer You should receive a medal from Home Depot for the service you provide
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December 2023 by chaxkaldavo
Jorge was amazing from the start to the end. I had some last minute water heater problems and needed a quick solution, Jorge went above and beyond to help me with the parts. You rock man, really appreciate your help!
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November 2023 by Ryan Koning
It’s bad enough they now expect us to check out our own stuff. But all registers except #1 are closed…including self check!! Register 1 is usually for larger items. It’s 8am which is a busy time for this store generally. The store managers name is “Larry” apparently. Well Larry it’s time to go back to “how to operate a store 101”. 30 minutes in line yo check out 2 small items is an embarrassment. Don’t try to blame short staffed. There were 2 people in customer service and a couple others milling about. I guess this is what lack of competition brings.
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November 2023 by Julie V.
Of all the Home Depot's in the area this location on Fort Apache by far has the nicest employees. They all go out of their way to help you. Ricky is one of the managers here, I can't say enough great things. He even called me back a few times regarding a Xmas tree I wanted. I have been to all the Home Depot's here in Las Vegas and I will not shop at any other stores just because the employees are super nice here.
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November 2023 by Christine G.
Awful experience ordering a front door. Waited months for it to come in, and hard to reach anyone in the store for any assistance. No one calls you back. Once the door was finally installed, it was done terribly. Little holes all along the frame, messed up our paint above the door with caulk, overall looks bad. Security door we bought also looks beat up. Called and went in person to get this resolved, showed pictures of the terrible work. Finally received a response from the installation manager and was told that it looked fine and all those issues need to be fixed by us. Said we can buy paint there to fix ourselves, lol. Security door looks that way according to them "because we only spent 4 hundred on it". Paid a good amount extra for installation thinking everything would be done well and we wouldn't have to worry about anything. Such a joke, we will never go here again. Spent over 2k on everything and are disgusted with the terrible work and customer service. Now we have to buy paint and caulk and fix this mess.
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October 2023 by Dan S.
We just left this Home Depot where we attempted to return a shower door that was the wrong size. The Manager told us that the Home Depot we purchased it from overcharged us for the door by $80 and therefore they wouldn't accept the return because he didn't want " his store to take the hit for the other stores mistake. We then said ok return it for the lower $ amount and we will go to the other store for the additional refund since the shower door is so heavy to which he replied " no you are returning it far too late to get a refund " to which we said ok please give us a store credit ( we have a receipt for the original purchase). Again he refused. So we went to the original store of purchase much farther from our home on Durango and they were very nice and issued the refund immediately. Is it any wonder why this store has such poor ratings on Yelp. Perhaps executives at HD should take into a account all of these negative reviews and take appropriate action starting at the top the- the poor management at this store.
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October 2023 by Phillip Rosenquist
Needed a variety of items. Staff easy to find and extremely helpful. Escorted me to find items rather than directions to an aisle number. Checkout assistance appreciated.
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October 2023 by Rick C.
I do not like self server customer counters. It is so amazing why we as customers we are required to do the work of cash registers. There were no customers at the self serve counter. One attendant was there with absolutely nothing to do but watch me do her job of scanning and bagging my own goods. I did all the work! All she had to say is,"have a nice day". Not a fan!!!!
