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April 2024 by David Mangas
They are a bunch of Blockheads.
Never go near this place unless you like throwing away good money
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April 2023 by Kathleen Mayfield
This is one of the worst experiences I have ever had with H&R Block. I called in advance to schedule appointments to file 3 years of taxes. The manager “Kiana” suddenly cancelled all of my appointments and did not have the courtesy whatsoever to even give me a phone call to let me know. I wasn’t aware my appointments were cancelled until I called to ask a few questions before my “upcoming appointments I thought I had” so I can have all my documents prepared. Kiana was very rude on the phone — she was talking over me and basically trying to blame me for “Sonja” who is a tax person with not a lot of experience as the others in the office — was struggling with one of my returns asking a lot of questions from her other co-workers when I was in the office. I came in two appointments and she STILL did not have the return completed. Then I opted for her to just move forward with the next year instead that’s when Kiana cancelled all my appointments the next day. Then, when I finally spoke to Kiana after requesting a call back a day later, she was rude as if it’s my fault her tax professional cannot complete my return timely when I had everything she needed ready. Then she was suppose to assign me another tax professional , she never did that either. Instead AFTER I called again, 2 days later she claimed there is no one to help at the office and there are “50 other locations in Las Vegas I can go to”. She was not apologetic at all and did not care how they treated my time. Extremely unprofessional office on all levels I would not trust them to do my returns. Kiana does not have professional management skills whatsoever. Extremely GHETTO.
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April 2023 by Robin Crandall
This is not the place to go. Lost my paperwork 3 times, SANDRA is worthless, can't even return a call. Will never go back H&R should do a better job at getting people that can function.
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April 2023 by Tamara Greene
Very good service! Tax rep was friendly, knowledgeable and helpful.
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April 2023 by Ps L.
Tax preparation person lacked any personality and never even looked at me. She misquoted the cost (didn't even apologize or seem to care) and seemed confused on one part of our return - the part I needed help with. Overall, if I ever need assistance, I'd rather try another place. I'd call these people tax UNprofessionals!
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April 2023 by Carolynne Brain
The staff there is excellent always. However, this year when I had my taxes prepared I was charged an additional 120.00 and was told it was because I was a student. I am not a student, I am employed full time I am paying my student loans and apparently H & R block is charging 120.00 to enter the 1 number from my form 1098 E. I paid 220.00 for a return that took 10 minutes absolutely ridiculous.I appreciate your response, however, I already called that number yesterday. No one can explain to me why I paid 80.00 last year and was charged 220.00 this year. Same job as last year, same student loan, no explanation why the change in price. I have not heard back from anyone.
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February 2023 by Marie Cornejo
Sophia Huang 8s the best tax professional, very patient and thorough, and very nice and welcoming. She is also very knowledgeable...
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September 2022 by Joseph Rodriguez
Sandy Sheridan was very helpful.
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September 2022 by Carlos Hernandez
Sophia was a great agent!
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September 2022 by Christiano Abboud
quick response
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August 2022 by Keith Mapp
Tracey was very knowledgeable, personable and professional
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June 2022 by Brian Berger
I enjoyed how Billie Jo was knowledgeable and professional today.
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May 2022 by Vonnie H
Horrible horrible horrible experience! I have never had this bad of an experience at H&R Block. They had me send in multiple secure documents to an apparent “secure link” and never called me back with the status of my tax doc. I been waiting since April, calling every single day with no return call. Someone finally answers who was Samual White and decided to laugh at my situation! He did nothing to try to help or fix my problem. He laughed at the fact I was upset which who wouldn’t be if you’re social security number is on these documents and all of a sudden they’re LOST! He then gave me the number to Anna Chavira who hung up in my face before even trying to hear the issue. All I know is if anything ends up on my social I am filing a lawsuit! I’m highly upset and disappointed!
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May 2022 by T.Y. Singz
Outstanding service, very pleasant tax preparer.Sandy Sheridan is a Tax Rock Star!
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April 2022 by Michael Horwitz
Everyone is always so nice and professional there.
