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March 2023 by Nancy Davenport
Was good
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March 2022 by KV Jackson
Deseree is the best tax specialist they have! She is amazing. She is knowledgeable and gets the process complete with ease. I love her!
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February 2022 by Kathia Juste
Truly wish I would’ve had the chance to do my taxes with Desiree again. She did my taxes for me for year 2020 and the service was amazing! She’s patient and KNOWS WHAT SHE IS DOING!!!However, this year for some reason I had an appointment with Celeste. I went ahead and gave her a try because I was in need of getting them done and desiree was helping someone else when I arrived. Celeste was not knowledgeable about the process for 2022. I truly think she did my taxes incorrectly and will probably receive a late return as a result. She mentioned I needed a form on my second visit pertaining to the child tax credits we received. I had already explained to her during my first visit when I originally started to file my taxes that I may not even receive my W2s because my mail forwarding had gotten messed up during my move and I don’t receive any mail. Did not end up receiving my W2s but was able to retrieve them from online portal. Finalized my taxes during my second visit and she ask for the form sent about the child tax credits. I once again explain to her that I don’t get mail forwarded to my new address due to an error from the post office and don’t have the form. She then tells me “oh you’ll need that to complete you return or it could cause your return to be delayed.” After already starting the process and agreeing to pay the $500 for the services she decided to let me know I need the form to complete my return. She says they need the form to show proof of the payments received. I’m sitting there stressed trying to figure out how I’ll be able to get this. I ask her if there’s any other way to show proof of the payments received and she says no. After some digging, I sign into the IRS portal and was able to pull up all the payments and amounts deposited for the child tax credit. She had no knowledge this information was available directly on the IRS website. Which tells me she didn’t educate herself throughly before doing everyone’s taxes to find out what is available on the irs site. How do you do taxes every day and don’t make yourself familiar with what is available on the IRS website? I was able to print out the payments form and attach it to my return. I also asked her about the credits and sinuous’ since I had a new child in the beginning of 2021. She was very unclear about if I would receive any additional money and where it was reflected in my return. First she said i would possibly get it once the irs reviews my return then she stated it was already reflected on my return. After leaving I did some more research and saw I could be eligible for $5000 total for that child, which is not reflected on my return. Almost positive she made an error with my return so now I sit and wait to see. Celeste just seemed very uneducated about the process.Desiree however is great so if you book at this location book with her. She’s knowledgeable, she takes her time and she gives you all the information you need. She’s worth what they charge but I can’t say the same about Celeste
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January 2022 by Robert Weir
Thank you Jackson Hewitt for getting my taxes done this past Tuesday January 4, 2022 at around four pm. Miss Deseree helped me tremendously. She’s a real gem. I was a bit disappointed I couldn’t secure a small loan that would go against my nearly $3,000 tax refund, but I was still happy about my upcoming refund. Thank you again.
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January 2022 by Krista Robley
Thank you for all your help especially when I had my kids and they were less then excited to be there. All your help was great.
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June 2021 by Trish Caputo
Desiree was amazing. She was very thorough and got me the best refund. I will definitely be back next year, and recommend her and Jackson Hewitt to everyone I know
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April 2021 by David Bost
The employee was knowledgeable, pleasant and the service was done quickly. I can’t say anything bad about Jackson Hewitt, however by the time we departed we were over $10,000 poorer. Thank you Mr Biden for your great tax hikes on Social Security, twice in your years of public robbery. 85% tax on SS benefits is unbelievable.
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April 2021 by Mark
Deseree T. has been extremely helpful and accommodating through the years. She’s the reason why I recommend JH.
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April 2021 by Earl Hillard23
Celeste was very helpful, informative & great personality.
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April 2021 by Joesph Kirkling
Thanks for your Service
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March 2021 by Dee K.
Simple return, no itemizations. But because i had an inheritated ira the fee is $414!! When i told the tax preparer she was out of her mind she asked... would you pay $179? So now it's let's make a deal? I would have gladly accepted what was behind curtain number 2 if her boss hadn't said no deal. After all, $179.00 is a fair price for 10 minutes work. What a racket!!
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February 2021 by Jeanne Plumeri
Very professional and kind, very knowledgeable.
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February 2021 by Syd Wruck
Dezerae.is always great
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January 2021 by Khadija James
Deseree is ALWAYS a pleasure to work with, along with the other members of the staff. They are fast, professional, and friendly! It’s always a pleasure to visit this office ! I’ve been doing my taxes at this location for 3-4 yrs now .
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January 2021 by Michelle Robinson
Excellent customer service..deseree is the best!!
