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February 2024 by L J
It’s a great store but I have been going therefor almost 2 years and I have never seen the t-shirts and sweaters organized, if they do not want to take their time to fold them, they should just hang them up then, because it’s almost impossible to find something there.
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January 2024 by Elaine E.
In my opinion this store honestly looks like it's closing for good. It looks dirty half the shelves are empty. It just looks gross and the staff, well just not interested. I'll go to Hobby Lobby next time. Should have gone there in the first place.
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January 2024 by jumbugg jumbugg
Very friendly with great customer service. Also good sales on merchandise
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January 2024 by Michelle M.
Store was a mess ! Yarn is all mixed together making it hard to find the right size yarn you need as well as a very bad selection. This store is totally disorganized looks like people have rummaged thru everything & it has no order to the whole store ! Not the very nice Joanne's it use to be ! Will never return here !
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January 2024 by Angelica T
So disappointing. Upper management should really visit the Vegas location. This is the dirtiest, nastiest place. The floors are filthy with dirt, some unknown sticky stuff, and trash. The shelves are in a complete disarray or totally empty. Yarn displayed throughout the store in cardboard boxes. The bathrooms are gross, sticky, overflowing with trash, and not equipped with paper. I would have loved to shop the deals, but it was so gross that it wasn't comfortable.I grabbed what I came for and waited in the cattle line when other people came in and walked right up to the register without anyone saying anything to the 10 of us patiently waiting. I mentioned the rudeness to my cashier and her reply was that the cashier called for manager assistance, but no one showed up, so the girl had to just take it from this rude customer.Avoid this store until someone from corporate makes a trip out to fix this. How embarrassing for Joanne's.
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January 2024 by Dawn Marie
Disgusting. No one stocks, it's a total mess. Worse, the toilet is one of the dirtiest places I have seen. I walked out it was that bad.Sorry Joann, you miss the mark completely.
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January 2024 by Uriel Gama
Can never go wrong with a deal at Joann store if you have the time and patience to dig thru the piles of clutter. Tons of clearance and coupons to go through. Be mindful of the disorganization and random items left throughout the store. The staff were actively trying their best to conquer the clutter but it was an epic disaster. The guy at the cash register was very helpful, kind, and greeted us with a smile! He seemed overwhelmed but was trying his best to keep his composure and cool. He engaged in meaningful conversation and even applied a healthcare discount as I had my hospital badge.
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January 2024 by Cristina M.
First I wanna say the lady's cutting the fabric have 0 customer service, along with the cashier who also had 0 customer service. It made it seem as if they disliked their job, I wish the company's upper management would monitor how their workers treat their customers in order to provide a better customer service. Thank you
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January 2024 by Janet Q.
The lady at the area where they cut the material with very very rude to one of the customers, the customer said it's $20 so it should be half the price which is 10, then employee was arguing with her and saying that you've been in here before and I don't want to take care of you anymore, and just being so very rude makes me very uncomfortable to come back to that she almost wanted to fight with her. And it was definitely not the customers fault at all. I know people have bad days, but you cannot bring it to work with you. I will get her name if I go back in that store again.
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December 2023 by Uriel G.
Can never go wrong with a deal at Joann store if you have the time and patience to dig thru the piles of clutter. Tons of clearance and coupons to go through. Be mindful of the disorganization and random items left throughout the store. The staff were actively trying their best to conquer the clutter but it was an epic disaster. The guy at the cash register was very helpful, kind, and greeted us with a smile! He seemed overwhelmed but was trying his best to keep his composure and cool. He engaged in meaningful conversation and even applied a healthcare discount as I had my hospital badge.
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December 2023 by Denise A.
This location is my favorite place to shop for yarn for all my crochet projects. They have a HUGE selection on yarn. Four or five double rows of nothing but all sorts of textures and colors. No other store carries this extensive of a selection. Recently the prices have jumped extensively but I tribute this to the nature of the times we are living in. All in all I absolutely love this store.
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December 2023 by Zoe Babcock
Desiree helped me at check out today and was absolutely phenomenal. She noticed when the price for an item was off and immediately remedied the situation. It’s so great to go to store and have a wonderful woman go above and beyond - with a smile too!
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October 2023 by Setta Freeman
Was there yesterday for a pickup and the male manager was not friendly at all! Sorry you were so busy!Today had an IN STORE pickup and the Asian lady behind the counter was snarky saying they went outside looking for us. Just rude.Smile people!
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October 2023 by Alma Q.
The service is ok. But how are the ladies bathrooms so dirty? I don't think those restrooms have been cleaned in years. The floors are so dirty. The toilets are disgusting as well as the sinks. I can't imagine how dirty the mens restrooms are. I've been in truck stops with cleaner restrooms. I mean there are a bunch of ladies that work there and none of them think to say "those bathrooms need cleaning. Gross
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October 2023 by Mara Whitmore
Went to purchase an item I saw online that said door buster. Since I needed the item right away, I went into the store and picked up the item. Due to being handicapped, I went to the register with the handicapped symbol as I had done many times in the past. I was then told I had to get in the line in order to be served. Note! No one was in line except the customer she was serving. She stated she had to wait on returns and others in line first. She rang up my items and I told her they were on sale online. At that point she stated that doorbusters are online only! It would be nice if the item online stated that you must purchase it online and then you can pick your purchase up in store or curbside or shipped. They should not use the term door buster for online products. A doorbuster is a sale item to bring customers into the store. I guess Joann’s door busters are one way to ensure employees a job walking around the store filling online orders. I called the store manager to explain what happened and he stated he would speak to her and that there was nothing he could do about the door buster. I told him the women at the register was rude and did not understand that I had a mobility issue when he hung up on me. This store is not a handicap friendly store and I won’t be doing business at this store ever again!
