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October 2023 by Miesha Williams
Staff super friendly! I went there for a pair of white chucks and she brings out my size but in 4 different colors.... Im like I like you hunnie! Hahaha I end up buying a white and black pair lol I wish I remembered her name but it started with an M. I would most def be back and thank yall for the service
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January 2023 by BETTY Uu
Totally agreed with others the store manager, Jade, is rude.I bought online pair of sneakers size 7.5 but it's too big. I called Journeys for exchange to size 7. However, they said if I send it back by post for exchange, it may take up to 4 weeks, and by the time the size 7 may be gone. So I made another purchase of size 7 online and went to the store for a refund on the size 7.5. When I got to the store, the cashier lady said she could do a exchange, I then explained the situation and asked for a refund. She then took a shoe out and turned it over, she said I wore it, she couldn't refund it. I was shocked, I only tried it on in my garage when I got it from post and realized it's too big, then I put it back to the box. It did have some very lightly dust on it, and it's only one shoe of the 7.5 pair. I explained to her it might be dusty in my garage, it had been tried on, that's all. She didn't even care, her attitude was, stood there, staring at you, and repeating "you wore it". No matter how I explained the whole story, she replied "you wore it". I asked her to give me a wet paper so I can wipe the dust off, she refused so. I said to my husband, she's crazy. From this moment after, whatever I said to her, she only replied "you called me crazy". A few times she even turned to her colleagues there and said to them "she called me crazy", from the way she looked at her colleagues i knew she must be the store manager because she thought she's powerful, and all she cared about was I called her crazy. In later arguing, she said to us more than 3 time she's the store manager. She was using the store manager power to bully a customer, I even thought she's racist. My point of view is that she agreed to exchange but not refund, so was it really because of the tiny dust? Or does she just need an achievement?I then took back the shoes, using s paper towel to wipe off the dust, took it to another Journeys store, and got a refund without a word.It's Lunar new year, and Jade ruined it. A store manager should do better with attitudes and mentally and emotionally maturity.
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June 2022 by Chanté B.
Customer service was awkward the two cashiers seemed like they weren't sure what they were doing. No greeting just staring at us then I spoke to get the ball rolling. I needed a smaller size for my daughter from an online purchase that was delivered and was super big on her. They did have the size I needed for my daughter which was a blessing because when I called the online to see if they had her size they didn't have it and checked a 20 mile radius from my house and no stores had her size. We took a chance coming to the mall and we successfully got our exchange. Prices are a little more expensive from online prices. Most of the shoes they had were the classic colors not much of a variety of special colors between converse and vans.
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March 2022 by Spencer Brown
Thanks Bridget for helping us find Red Cherry Dr. Martins!
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December 2021 by Amber
Not only did they have the item in stock that I needed at (THE VERY LAST MINUTE). They were smiling and went above and beyond to make sure all the customers were happy!!I'm impressed with the phenomenal attitude of all the staff there!
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November 2021 by Nathan Elvira
Customer service was amazing. Natalia was very helpful. And they gave me my bag I had accidentally left as I was leaving the store
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March 2021 by Ryan Coleman
I love this place customer service was great and they had every pair of shoes I wanted and of not they could easily be orderd.
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March 2021 by Kourtney M.
Came in to get a pair vans , they had the ones I wanted in my size in stock thank god !! I was looking everywhere for them. I was greeted at the door by Amari. She had great service and was more than helpful. Great in the sales industry because I walked out with 2 pairs and shoe spray lol Thank you Amari for the great service and the new kicks
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January 2021 by Milan Thakkar (Milan)
Rude young staff who does not care about their job or the customer. Will not shop there again.
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December 2020 by Mikayla B.
The store manager was completely rude and disrespectful doesn't know how to deal with customers. Wanted to try correcting us when she was wrong. Needs to be put in check.
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October 2020 by Matt G
Excellent Customer service! Joyce was willing to go extra miles finding the perfect TOMS shoes. Shipment notification and phone call from the store when the product available for pickup was great. Thank you!
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March 2020 by Milan Thakkar
Rude young staff who does not care about their job or the customer. Will not shop there again.
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December 2019 by Hardcoree Angel
Daisy’s rude and the staff is unwelcoming and unprofessional. They give you an attitude when you want to return. Filed a complaint with corporate
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September 2019 by mike murray
Great place for custom Converse.
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August 2019 by Samaria Garrett
Place great. Reasonable prices.