Kipling, a renowned brand known for its high-quality handbags and backpacks, has garnered praise from its satisfied customers. The store offers a wide range of durable and stylish products, with some even featuring adorable brand collaborations that appeal to customers. The staff at Kipling are consistently praised for their exceptional customer service. Customers have highlighted the willingness of the employees to go above and beyond to assist them, whether it's helping them find the perfect bag or even calling a sister store to hold an item. One customer, a retail manager with 25 years of experience, was particularly impressed with the level of service provided by an employee named George, stating that he would hire him without hesitation. In addition to the excellent customer service, Kipling also offers personalized sewing designs, allowing customers to customize their bags with initials or names. One customer from Maine had a positive experience with this service, noting that the final product turned out great and added an extra level of quality and design to their bag. Overall, Kipling's combination of high-quality products and exceptional customer service has made it a favorite among its loyal customers, who eagerly anticipate their next visit to the store.
My daughter wanted a new backpack and we found just the one.
They even helped personalize it and she's such a happy camper.
Super helpful staff and a great manager..
Thank you!
October 2024
The staff are friendly and polite. I didn't find any super promotions.
May 2024
Great store with amazing handbags and backpacks! Fantastic prices!!!! Love all their items for their durability and just cute designs - some of their brand collabs are just adorable too!! The staff here always go above and beyond to help us find the bags we are looking for!
