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March 2024 by Beth R.
Review isn't so much for the club as for a trainer named Jessie Fields who is extremely rude to other gym members with the excuse that his clients are more important and so he will actually interfere with your workout in the process. Apparently he missed the memo that everyone should be respectful to others in the gym space. One would think as a trainer whose business is word of mouth, being rude like this would be a pretty poor business plan. As for the club this isn't someone you should want training members.
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February 2024 by Blue D.
Got charged a 50$ annual fee twice unexpectedly, which overdrafted my bank account. When my husband went to the gym to ask about it, he was told the only way for it to get disputed is for me to call. Well, guess what, I am out of the country and not about to spend on international calling just to get my own money back... 10 days later the amount is still not returned to either of us, even with my husband talking to them. Extremely inconvenient to say the least. I will be contacting the bank directly for a refund as it seems they claimed the money for themselves hopping we would forget about it.
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February 2024 by Timothy T.
"$15 Monthly with no hidden fees" But there is a $45 activation fee And a $50 Annual fee. That's fine, those fees are not hidden, it's still up front and included in the contract. But after they took out the Annual fee, within 10 days they tried to sneak through with another $50 charge on my card, and then when confronted, they told me to call their "corporate office" to get a refund during business hours. When I was finally able to call them during my lunch, they put me on a hold for 30 min and then another 30 min of hold. This is ridiculous.
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October 2023 by Anthony Santa
Been coming here for years. Machine 57 incline bench press seat has been stuck for over a month. I’ve mentioned it once a week, 4 times total now.
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September 2023 by Kazarie Lee
They are constantly cleaning here. It’s a big gym, with an area for women only. It’s ALWAYS busy when I go, which makes sense because it’s a nice gym. I rarely see issues with the equipment not in working order, they have bottle filling stations, and a little cafe inside as well. The group fitness classes are free, and no sign up required in most cases. They also offer childcare for an additional expense. There’s a sauna and steam room included in the membership fees as well. I only wish there was one closer to me, was less busy, and that it also included tanning.
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September 2023 by Rae warrior
I have been going to this location for years and alot seem to have change and have gotten worse. The customers at this location are so rude and entiled where they feel they can speak to the young workers who are behind the front desk any type of way. Customers are not always right and furthermore why does Management tolerate that for their employees? I see why they have a high turnover. Always someone new working. I saw a lady scream at young girl behind the counter about her card. I don't get it. You were irresponsible and lost your card, yet it's the young ladies fault it isn't found? And the manager "Kay" just stood there letting that poor girl get disrespected. I was disgusted. "Kay" needs to be fired or relocated. The many times I've been in, she seems like a bully on a power trip. I grew up in this city and it's sad that people move here with their distasteful behaviors. This city was never filled with this much rudeness. If Management are saying it's okay for workers to be treated nasty by customers, then they need better management. It's gross coming from the older generation to think that is appropriate behavior. Grow up!
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August 2023 by Kurohige (Kurohige)
I love this gym , I have been coming to this location for years now . The only complaint I have is that the cardio section is so outdated. All machines are older and half the TVs do not work. I hope they get new equipment
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August 2023 by Bmills
It’s a good gym, but got suspended for a few for nothing and I asked around on what happened they were being really rude and not giving me anything terrible staff here also only few say hi welcome in and the rest just look at you when you say hello to them they really need to check there staff but I know they won’t
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August 2023 by Ben Laifsky
I'm a long time member and generally enjoy the gym . But I have an issue that I haven't been able to get resolved. A few months ago they cranked up the music so loud it's obtrusive. I have to blast my own headphones to even hear a podcast. I measured it and it's frequently over 80 decibels which is supposed to be unhealthy . I've tried speaking to team members who couldn't help, to managers who said they had no ability to help , I have tried to contact in corporate and I have tried reaching out several times on social media. This is ruining my experience and my ability to concentrate on my workout . Plus I worry that it's an unhealthy level of volume . I am frustrated with such a simple matter is so difficult to even find someone who I can address this to.
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August 2023 by Ingrid Dettman
This gym is awesome! Indoor walking track is a must during the summer. I work with a trainer 2x a week at Eastern location. His name is Lou and would recommend him highly!
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July 2023 by Larissa Soifua
Unfortunately, I had a terrible experience with club manager Anthony Reyes. He was unpleasant and rude. He just wanted to sell us a membership and not listen to our needs or why we wanted to come to the gym that day-to attend one of the dance classes they offer. We entered with a club vip pass with intentions to sign up for a membership after trying it out for a day. He rambled and made us late to the class, held onto our IDs without asking for our consent to do so. When questioned later why he did that, he told us that it was company policy. Fair. But they way he answered it was short and kinda fumbling over the reason why it was policy. When I told him that we would have appreciated if beforehand, he would have asked for permission to hold onto our IDs until we left. He blamed us for giving it to him and if we didn't want to do it we could have said something or left. I told him that in the doctor's office that I worked at, we would always ask for permission to get someones ID and then we would scan it and give it right back.He then said that I was attacking him and making it personal. I tried to tell him that understand the policy, I just wanted to know what he was doing with my ID and it would have been nice to be asked to keep it for the hour. He proceeded to be so rude & condescending to us and our mother. The other ladies we spoke to after were very understanding and apologetic. We are thankful for those girls, not sure their names but they were kind. I understand that working in customer service/sales is difficult but as manager I would expect more professionalism and patience with clients who have questions.
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July 2023 by Iris garcia
I absolutely love the kids playroom. My kids love playing there too. Everyone is so nice there. I really appreciate the women's section and sauna was a plus. I never have to feel uncomfortable going to the gym alone.
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June 2023 by Lisa Malynovska
Great big place, don't have to wait to use stuff, pretty clean. Nice staff.I wish I lived closer
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May 2023 by R Карлоs
How is it that with six employees standing around sharing stories I still have to stand there an actual ASK who is going to check me in? This happens more often than you would think! Most don’t even greet people at even say “hello” or anything, they extend their hand for the card, scan it, hand it back and before you take it from them they are already turned to talk to their “colleagues” without a word. Do they feel I’m interrupting their life?What happened to basic business etiquette???
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May 2023 by Mike Montevirgen
I love my home gym. But the amount of chicken teriyaki I ordered is unacceptable! For $13? I can litery count the tid bits bro!
