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January 2023 by Jose “Mi macho” Vargas
Fast, hardworking people
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September 2022 by Jaswant Singh
Nice place fast unload
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March 2022 by Kimberly S.
Thomas set up an agreement to pick up at 10am. They required a deposit for reservation. They took my money and never showed up. I called over and over. They never called back. They are heartless scammers. We don't have enough to move. We are completely homeless.
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July 2021 by Gurwinder singh
Long waiting More than four hours
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July 2021 by Akm H.
Some of my electronics items are missing. The have employees who are thief. When I called them about missing item, they said they could not find it. They told me that they will reimburse but they never did.
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February 2021 by M P.
BEWARE! This company is not recognized as a mover by the Nevada Department of Transportation and is not recognized as an active company by the USDOT. This link shows recognized Nevada movers: Hiring this company is akin to hiring any person off of the street. UNINSURED! DO NOT USE! Damaged multiple expensive pieces of our furniture causing thousands in damage in an across-state line move, lied that they were "processing an insurance claim" for months, then completely stopped responding. Filing federal complaint. Use any other moving company.
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December 2020 by Eric V.
No comment. My shipment was they late. It came a month late. Not very good. It a fourteen hour drive and it should take month.
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May 2020 by William B.
Beware! Dealing with First Choice is a hit or miss proposition. And when Luis misses, he disappears and doesn't live up to his contractual agreements. We used First Choice back in 2018 and were very happy with their service, and left a glowing review. So of course, the second time we needed a mover we went with First Choice again. They picked up our furniture in January 2019, and there was an immediate problem. The lead mover wanted far more money than Luis had quoted. We had phone conversations with Luis and agreed to an amount that split the difference. They stored our furniture for six months. Both times that we used First Choice we paid for extra insurance because we have valuable items and we know that even the best movers can damage items. The first time everything arrived intact. (You can probably find our earlier review.) When our furniture was delivered (after annoying delays and bad communication) there were missing items and damaged items. Luis went radio silent when we asked to file claims. He ignored the phone messages, emails, and text messages that we sent. We were never able to get a cent from him. At one point I texted him and said that if he wouldn't honor the extra insurance that we paid for, I would settle for a refund of the $750 we paid for the extra insurance. Crickets....no reply. If you do business with Luis, you are gambling.
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March 2020 by Nachan S.
They are the best! Luis was so professional and very careful with moving my stuff including my piano. They moved my washer and dryer too! I highly recommend this company to anyone!
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March 2020 by Alisa W.
I was 100% scammed by this company. Beware, they are good. Almost too good. He won't return my calls or anyone's calls from my family..Luis Horna stole all of my belongings I've ever owned my whole life that I earned with my own money. Gone. I'm now in debt because of all of this. No money. Zero. Ive sat in an empty apt for months. Yes a whole truck full, all my furniture and belongings are gone. He has not returned my phone calls since September 21st 2019. My long distance move was scheduled for September 19th to California. He picked up my belongings on September 7th to store it for a few weeks and then he was supposed to deliver it. He has no legal insurance. He has a fake contract with fake numbers on it. My contract is null and void because nothing on it is true..I called his insurance. It doesn't exist. His licenses are expired. He didn't have any licenses when I moved not even a legal moving truck license.He doesn't even work at this warehouse address for storage or keep his trucks here. He's a thief. He told the police and myself he would report his truck stolen. . Still has not reported it stolen his truck. So guess what? I am stuck with zero. I'm not done though. He then called me on September 20th to say his truck was found down the street. But my belongings are gone. Take a look at this picture he sent me..He told me he would refund me my $5000 move charge and he hasn't. He told me he would put in an insurance claim, he hasn't. Has zero insurance. Yet he's getting away with it and not being charged for any crime. Ignoring is his game. Ignores me and ignores everyone. He has yet to get back to me..That's how he gets away with it. Good luck with all of your moves. You won't ever see him. He hires new employees every week. And he won't be charged ever and get away with it because no one can find him. Thanks for screwing my life over Luis Horna. I have nothing now. I hope you are happy with it. If he's never charged. I will never stop speaking about what happened to me. I'm a victim of a crime and I have rights. I want other victims to be aware so it doesn't happen to them too.
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January 2020 by Karen J.
I don't even know where to begin. My cousin and I used them 10 months ago for a local move and the owner Luis doesn't return our calls as his staff broke my dresser and stole my expensive paintings and some jewelry which was not at our new house after they transported my belongings. I was willing to work with Luis ,but he never called us back and his voicemail was full. We tried to call several times..My friend who recommended us was using his storage facilities and was told Luis the owner and First Choice is no longer in business at this address on Commerce and she had to get all of her belongings out of the storage unit. That whole time she had been making payments to them for months and when she called she wanted a refund on some months as he still was collecting for the cost of the storage. Even his moving trucks were abandoned as he was leasing them. Even his staff he hired who I saw said Luis is a criminal and they don't work for him anymore because he does illegal practices and is so shady. We are at a wits end and don't know what to do if he doesn't return our calls. This place should be called Last Place Movers because your items will be damaged and gone and you will be scammed. Why is this review taken down or hidden?
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December 2019 by Jack H.
BEWARE!!! One star because Yelp has no zero or minus star rating system. Totally dishonest , will break, destroy and steal your property, take your money and not finish their work, they operate with revoked and or no required licenses, they change their company names every few years and restart a new scam. Luis, 'owner'.... a real piece of a work.
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October 2019 by Katie H.
Total scam. My move was scheduled for this morning with the movers arriving at 8:30-9. At 9 I got a call that they were on their way. 45 minutes later I get a call that there was an accident with the truck so another crew would be dispatched once available, estimated time was an hour. Two hours later they say a crew is available and will arrive in an hour. An hour and a half later they show up and finally load the truck, 4.5 hrs after they were scheduled to. After loading the truck they went to get the truck weighed per my request, except they apparently also drove all over town because what should have taken 45 mins took about 1.5 hrs before they arrived at the new apartment to offload. Luis, who coordinated the move cannot be contacted anymore. Voicemail is full and no response to phone calls regarding this awful service and coordination. Don't waste your time with them unless you have a whole day to spare waiting around.
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September 2019 by Arlene S.
VERY BAD COMPANY! Came for an estimate, confirmed the move and never showed up. No call No show!!! Do not hire these people.
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August 2019 by Przemek ;-)
No problem quick in & out ⛟
