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February 2025 by ofelia felix-johnson
Not happy at all. Extra pieces and no knowledge
Qand no one to assemble this 12,000 dollars worth of couches with stereo sun woofer, sound bar, recliners and storage in it.
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August 2024 by Chris Albu
Cool couch, but the assembly is ridiculous. That is NOT mentioned. Several thousand dollars and over 12 hours of assembly. Total scam. Everything was awesome until they pulled the wool over our eyes. 23 boxes, heavy, and to get the fabric on? CMON. Total scam. If it arrived assembled I would give 5 stars. I feel like I bought a used car and it blew up as I pulled off the lot and they just laughed at me. I am about to drop it all back off at the Summerlin NV store and just reverse the charge on the card. VERY DISAPPOINTING.
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August 2024 by Chris A
Cool couch, but the assembly is ridiculous. That is NOT mentioned. Several thousand dollars and over 12 hours of assembly. Total scam. Everything was awesome until they pulled the wool over our eyes. 23 boxes, heavy, and to get the fabric on? CMON. Total scam. If it arrived assembled I would give 5 stars. I feel like I bought a used car and it blew up as I pulled off the lot and they just laughed at me. I am about to drop it all back off at the Summerlin NV store and just reverse the charge on the card. VERY DISAPPOINTING.
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February 2024 by Wendy LaCrosse
The salesperson Sotmo was very friendly and knowledgeable. She didn't pressure me and showed me how the pieces go together and did the Stealth demo for me.
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November 2023 by Amalita
Good place
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October 2023 by David Richards
Stellar
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October 2023 by Jennifer Cuny
Wonderful
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October 2023 by Patrick Paget
Thalia was great covering all options and configurations.
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October 2023 by Baylee Derya Seker
All of the bean bags were very expensive for me around 800 and more
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August 2023 by Cameron Steele
Nie is what makes me love this company. Her customer service is incredible. I would buy lovesac again because of her. She is a huge asset to the lovesac team!
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July 2023 by Kristie Mosora
I bought a $7000 couch from them. They sent it to the wrong address actually the wrong state! I have been trying to get in touch with them actually. they keep saying they’re gonna call me back and they never do. So now I am in a brand new home with no furniture and my couch is in another state, and I cannot get any help at all from their customer service so customer to be aware they take your money and they do not care about you anymore !
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July 2023 by Derick Critchlow
We had a really good idea of what we wanted to buy when we got there and the sales associate Abby gave great insight to make our options work for our space.
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June 2023 by JMAR VEGAS
The salespeople were very nice and welcoming. She explained and demonstrated the product well. Very happy to have machine washable covers. We were a bit puzzled as to why we have to assemble a couch that costs 10k. Made us feel like idiots for buying it. There should be an option for assembly. IKEA has that option. You can do better.
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April 2023 by Karl ONeal
First time at a Lovesac Showroom and I was very pleased! Staff was friendly, knowledgeable and very efficient. We purchased a Sactional with all of the add-ons. I was told 2 weeks for delivery and it’s actually going to be 1 weeks! We are very excited!
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April 2023 by Racquel Nakata
Great experience. I’m unable to place order online due to having a Hawaii billing address and the Summerlin store where we originally saw the pieces in person, was always such a help. They placed both of our orders - our initial a few years ago and the additions we needed recently. Will continue to call them for everything.
