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December 2023 by Catrina F.
Came to this store looking for a mattress for my 84 year old grandma. Isaac was extremely helpful and made the purchase quick and painless. Would absolutely return for my mattress needs in the furture!
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November 2023 by Amanda Maguinness
Sim was phenomenal! Finally getting the mattress of our dreams (slight pun intended) for a great price! Can’t wait to get the first perfect night sleep on the Tempurpedic Split King!
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November 2023 by Rick McCann
The salesman who waited on me sold me a queen mattress. He brought out the mattress in a box. I paid and put it my car. I also paid for a mattress protector but I had to go to a warehouse across town the following day to pick it up. They had nothing in stock.The next day, I unboxed the mattress and found it was a twin mattress, not the queen I bought.I had to return to the store and get the correct mattress. The same salesman showed no remorse for his obvious error. He had no personality and was very unprofessional. While I understand that mistakes can be made, a little humility and a sincere apology would have gone a long way to reduce my irritation at the entire experience.
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November 2023 by Carol Saunders
I called mattress firm in Las Vegas from Ohio and spoke to Sim. I explained that my sister was house bound and needed a mattress and box spring. He was very patient and helpful in explaining the best fit for my sister due to her back issues. We have a delivery scheduled. Thank you Sim.
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November 2023 by Erin Kennedy
I was first on line and it took over an hour to get checked out. At first he even said he didn't have what I came for, then miraculously he found them. Ad said first 10 people in store to get free pillow. Clerk said he didn't have any pillows. So I wasn't going to waste any more time to get my pillows. I will never be back.
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November 2023 by Lea Brewer
Issac helped us tremendously!!! He was super helpful from start to finish!!! I highly recommend asking for him if you're going into this MattressFirm location...he is so knowledgeable, professional and friendly!!!Thank you so much for all of your help with everything!!! I will highly recommend Issac and MattressFirm!!!Thanks, Lea
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November 2023 by Akane K.
Sim hooked us up with a great deal and helped us to get a bed that will last. Friendly and kind service with great Black Friday deals.
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November 2023 by Amanda M.
Sim was phenomenal! Finally getting the mattress of our dreams (slight pun intended) for a great price! Can't wait to get the first perfect night sleep on the Tempurpedic Split King!
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November 2023 by Ryan E.
stopped in just to see deals and ended up leaving with a tempur pedic bed. The Rep. Sim was amazing super nice, very knowledgeable about all the beds we looked at. I would recommend coming here everytime. Ask for Sim and he will make sure he gets you into the right bed that fits your budget and needs.
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November 2023 by Steve
Isaac was an absolute champ. He was the only associate in the store and was helping 3 different sets of couples at the same time. Despite not getting his direct attention, we still felt he was taking care of us personally. A+++
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November 2023 by Jillian Ryon-Mattingly
If there was a higher rating I would! Outstanding customer service. Mark went above and beyond to help me purchase my daughter a new mattress! He was knowledgeable, kind and understanding. Had her try oit her comfort level and walked us through the process. Got us a great deal all under 45 minutes. I will definitely be back to purchase my next mattress from him and recommend him to people I know. Thank you Mark for making this a great and easy experience and helping us out!
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September 2023 by Nashyrra Montgomery
I had an amazing experience. Mr.Kevin Rucker was very helpful and respectful and his customer service is outstanding. I definitely will be letting my friends and family know about this place.
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September 2023 by Kevin Duell
Kevin was very friendly and knowledgeable. He walked us through the product options in an ordered manner, distilling down the product features. This allowed us to make the best choice for our needs and constraints. We will come back.
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September 2023 by bridgett fbhollis
Mr Kevin Rucker was awesome. Friendly as well as professional. The knowledge he shared about mattresses was a plus for me. He pinned pointed the areas that was discomforting and where the pain was. It was a GREAT DAY!
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September 2023 by minerva zamora
It was an excellent buying experience! Shout out to SIM, the staff who helped us choose the perfect mattress was truly very helpful by explaining the different features of their products.We ended up buying a reasonably priced quality mattress without feeling pressured.
