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November 2023 by Janan J
I had an outstanding experience with Mattress Firm Boca Park! George was extremely knowledgeable, professional and patient with me as i tested different mattresses and pillows. They carry high quality products backed by warranty. I highly recommend shopping for your next mattress at this business!
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November 2023 by Syd Saultz
Diane made my experience easy peasy lemon squeezy!She was able to answer all my questions and helped me find my lost phone after trying all the mattresses in the store!Also Melissa was a huge help in the purchasing and picking arena she was very patient and helpful to my Mom and I.I can’t wait to lay my head down on my new bed thank you!
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November 2023 by Michael Lantz
George at Mattress Firm (Silverado Ranch/Boca Park, Henderson/Las Vegas, NV) was supremely helpful and entirely professional and dedicated to excellent service. My inquiry and request was extremely odd but somehow he pulled a rabbit out of an hat and found a match to my previous mattress purchased over 18 months ago that had been discontinued because of an updated version (apparently I called *just* in time). Oh by the way, it was over 45% off, with free delivery *the next day* as well. Additionally, the payment system for Mattress Firm on custom/special/telephone orders was very straightforward and intuitive (something I was potentially concerned about; how to make a fairly large payment over the phone; but) they send a text message link (or email probably) that takes you to your particular invoice with all relevant information, just waiting for the personal and card information to be entered and to click ‘confirm’. Really, I don’t often post public reviews AND I’m wildly particular and have been significantly disappointed, the past couple years, in most customer service aspects from various companies that are supposed to be highly reputable; including ones I’ve done business with for decades. But my guy George and Mattress Firm seem to holding steady with their dedication to giving a _____ about their customers. Therefore, a *well earned and thorough* bravo, as well as a genuine standing o for both the personnel and the company that make up MattressFirm. They’ve easily earned my business for life.
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November 2023 by Miranda Halberg
George was amazing. I was across the cou tey working to get my grandpa a mattress he listened to what I wanted and stayed in budget. He was patient as I had to get a ton of different information. Basically he was wonderful. I highly recommend shopping here. Ask for George!
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October 2023 by DL White
We went to mattress firm on Charleston Bl to seek a mattress for our back issues. Kevin and George were great with their knowledge, they helped us find the mattress that best suited our needs.Thank you Kevin and George for all your help.D&N W
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October 2023 by Adri D
I’ve been browsing for a while for a new mattress, and it’s so hard to go inside of a store and try out a mattress and love it right away . I walked into the store and was assisted by George who was amazing . He was so knowledgeable about all different beds and asked questions to help me in picking my perfect bed . He was so patient and really made sure I try different sleeping positions to make sure the bed I am picking will be one I love . If you are nervous about in person mattress shopping as I was I highly recommend you ask for George he will definitely take care of you
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October 2023 by Samantha Gellerman
I recently had a herniated disc and I was nervous to pick out a mattress. I wanted one that would help relieve my pain, support my back, sleeping style, while also staying within my budget. George was phenomenal! He was knowledgeable, kind, and helped me stay within my budget while still making sure I was getting the best mattress for my back. I highly recommend this place and that goes double for George!
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September 2023 by Alysia Burger
I visited this store in February looking for a specific bed and Kevin was extremely helpful and knew everything about the intelibed. I returned to this store to purchase my bed in September and was able to get one of the last beds I liked! The customer service is above and beyond and they really care about your satisfaction, which is hard to find in today's world. I will definitely recommend Mattress Firm to everyone I know.
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August 2023 by Camila A
I went into the shop looking for a base since the slats my bed originally came with were very weak and defective which I bought somewhere else. I was greeted by a nice gentleman named George. He helped me decide on an adjustable base that would support the weight of my bed independently. He was very sweet and very patient with me during the process. I had to change my order once and even then he was continually patient and kind.
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August 2023 by Kathy Bongiovi
Amazing employees! I just had a queen sized box spring delivered and the driver Gustavo and his partner were so incredibly polite, kind and courteous. We really need to compliment those who go the extra mile in their attitude and willingness to help. These two men deserve the best. Thank you.
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August 2023 by Alyssa Smith
George help us find the best mattress for us. And contacted us every step of the way when it came to delivery. We are 100% please with George and his customer service! Thank you again.
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August 2023 by Camila A.
I went into the shop looking for a base since the slats my bed originally came with were very weak and defective which I bought somewhere else. I was greeted by a nice gentleman named George. He helped me decide on an adjustable base that would support the weight of my bed independently. He was very sweet and very patient with me during the process. I had to change my order once and even then he was continually patient and kind.
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July 2023 by Music N Boogie Online
We visited the store a couple of times to get information on a new mattress for myself and my son and dealt with Kevin on both occasions. We found Kevin to be extremely knowledgeable about all the different mattress types and pillows. He was very informative and helped guide us to the mattresses that were best suited to our requirements and budgets. I definitely think we may have tested his patients with so many questions (especially since it was our first time purchasing a bed in the USA as we only just arrived here!).Kevin was not only patient with us but our two very energetic children!In the end we were very satisfied with our purchases and left feeling confident that Kevin had guided us to the most suitable mattresses for us. We were happy with the prices he gave us and did everything he could to make it work in terms of our budget and next day delivery requirements.Thank you for your 5* service we definitely recommend you and your store and would definitely return in the future.
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July 2023 by Timothy Jerram
I was super excited to buy myself a brand new bed! It's been a few years. After doing lots of research (I cannot believe how many things have changed. Mattresses, frames, platform bed etc.) I went into Mattress Firm, and Kevin was our sales guy. He was super informative, nice, & made sure you fully understood what you were buying, before you left his store! To add to all that, we wanted to buy a mattress pad, they were out at his store, but had them elsewhere. Since we lived across town, he volunteered to deliver ours after work, and he did! Kudos to you Kevin! You are awesome. Definitely a "plus" to the Mattress King store. Thank you again!!!!!!
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July 2023 by Shawn Light
Just purchased a new bed over the July 4th weekend. Kevin, at the boca park location did an awesome job in fitting a bed for my wife and I. We ended up spending more than we originally budgeted for but our quality of sleep was worth every penny. Couldn’t be happier with our purchase from mattress firm! 10/10 recommend!
