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November 2023 by H. M.
I walked in & immediately received great customer service by a gentlemen named “Tymikus” who helpedme find exactly what I was looking for & was very knowledgeable! I’m happy about the service & the purchase. Also, appreciate the free delivery:)..
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November 2023 by Suzanne Brennan
I dealt with Ty at this story. He asked and answered many questions for me. I felt no rush or pressure into buying anything. Ty was friendly, attentive and courteous and above all, down to earth. Wouldn’t hesitate to recommend to others
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November 2023 by Ken Phillips
The service Team Member Chris was great! He showed me a variety of mattresses (based on my needs that I explained), gave me options, and we were done within about 20 minutes. The next day I had a new mattress. Shocked and impressed with the ease of this process. Thanks Chris Bolin!This is my second purchase with Mattress Firm and I will definitely stay a repeat customer!
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September 2023 by CJ Maclin
Nice gentleman very knowledgeable, great customer service. Willing to try and work within your budget. I will tell my friends (and others) "you gotta give Mattress Firm on Serene a try"! Thanks Ty & Richard.
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September 2023 by CJ Max
Rich at Mattress Firm has been most helpful before, during and after our purchase. Very satisfied with our purchase and his customer service. Highly recommended!
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August 2023 by Camila Alvarez Varas
I am genuinely so satisfied with my experience. I came in looking for something very specific. Most people dismissed me, but sleep expert Zach went above and beyond to find what I was looking for. I was able to make my purchases in one transaction, and pick up my purchases in nearby stores. I really appreciated how he called those stores prior to my purchase to make sure they had what I was looking for. I would definitely recommend shopping at this Mattress Firm. They have a really wide selection of items and a super friendly staff. 10/10!
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August 2023 by Colette Young
Zach was beyond helpful and patient with us!We visited several times while deciding on the perfect mattress and he never pressured us to buy. He answered all of our questions with great knowledge and guidance.I highly recommend visiting him for your mattress needs:)
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August 2023 by Justin Goh
It is a nice store that is clean with many selections. I recommend the salesman Zach. He is very nice to work with. He was friendly, knowledgeable and low pressure. When I buy another mattress, it will be with him.
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July 2023 by Julcin Soto
Great customer service! This location never disappoints us. Zach (Sleep Expert) was very patient and respectful even after we told him we would check out other stores for our perfect mattress. We ended coming back and buying our third mattress from this store. Thank you Zack!
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July 2023 by Patricia Cicconi
Wow! Jodi and Rico made it happen! Great service and I think I made a friend! The choices were hard, but with Jodi’s help, we pulled it off. Beautiful selections and very fair pricing. Their stuff is not junk. It’s lovely, tasteful, and was just what I was looking for! Kudo’s to Brick and Mortarless!! Awesome company!!!
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July 2023 by Joe Aris
Walked in thinking we were just looking and Richard came over to take care of us. He was easy-going, knowledgeable, able to answer all of our questions, and most importantly, seemed to genuinely want to find us the best mattress. He had us try out a few that work well with side sleepers and we got one that fit our bodies and budget perfectly. He even set us up with the pillows we fell in love with and delivery. I really thought we’d be walking into a high pressure sales situation, but it was the exact opposite. Richard made us feel welcomed, comfortable and cared for. Incredible service and truly illuminating conversation. Super grateful and excited to start sleeping on our new mattress.
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June 2023 by Lucero Kelley
Ty was a great salesman! He was very knowledgeable, personable and had an amazing attitude. Great customer service overall; he actually asked us questions and cared. Give him a raise! My husband and I feel confident returning to this location for our mattress purchase.
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June 2023 by lili lopez
Just moved to Vegas and I needed a bed. Mattress Firm had some killer Memorial Day deals! Walked in and chatted with Ty, sweet, funny, honest no pressure kind of associate. I definitely recommend working with Ty or anyone else here because both associates were great. Bed arrives in a week and I can’t wait!
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June 2023 by Jessica Roesner
Had a wonderful experience purchasing a bed today. Ty was awesome, patient, nice, and so helpful. I dreaded going to buy a bed, but this could not been any easier and quick. Looking forward to a good night sleep-thank you Ty! This is my 2nd purchase from Mattress Firm
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June 2023 by Jan Murty
Ty, the man who helped us was very kind, polite, and extremely knowledgeable! I was very happy with his service. I cannot wait for my new bed to be delivered. Thank you Ty for your kindness! God Bless You!
