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November 2023 by Mike Beach
Zack very nice and friendly. Knows all about their products. Very helpfulFinding best mattress that would meet are needs. The delivery team was so friendly and helpful. I recommend them to every one. Thanks again.
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November 2023 by C M
Great customer service from Chris. He brings a great amount of experience and product knowledge to the local team. We were well taken care of and educated throughout our shopping experience.
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November 2023 by Jim J
Having already set up an online purchase with Mattress Firm, we decided to go to a brick and mortar store to check out the product before final purchase, where we met Chris at the Las Vegas store (Silverado Ranch & Eastern Ave). He was pleasant, easy to talk to, informative, and helpful. While the exact mattress was not available, Chris took the time to guide us through all of the mattress and base options, including one that closely matched our online selection. Ultimately, we added an upgraded base, two king-sized pillows, and a mattress cover to compliment what we hope will be the perfect mattress selection. It's also comforting to know that, just in case this mattress proves to be not the perfect choice, we have Mattress Firm's 120-day return and replacement guarantee policy. It's a pleasure doing business with Mattress Firm, and Chris is a fine representative of your company.
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November 2023 by Victoria L
Such a pleasant experience and Richard is amazing. He helped me find the perfect mattress within my budget and he was very knowledgeable with a great personality. I definitely recommend this location. Thank you guys!
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November 2023 by Michael Lantz
George at Mattress Firm (Silverado Ranch/Boca Park, Henderson/Las Vegas, NV) was supremely helpful and entirely professional and dedicated to excellent service. My inquiry and request was extremely odd but somehow he pulled a rabbit out of an hat and found a match to my previous mattress purchased over 18 months ago that had been discontinued because of an updated version (apparently I called *just* in time). Oh by the way, it was over 45% off, with free delivery *the next day* as well. Additionally, the payment system for Mattress Firm on custom/special/telephone orders was very straightforward and intuitive (something I was potentially concerned about; how to make a fairly large payment over the phone; but) they send a text message link (or email probably) that takes you to your particular invoice with all relevant information, just waiting for the personal and card information to be entered and to click ‘confirm’. Really, I don’t often post public reviews AND I’m wildly particular and have been significantly disappointed, the past couple years, in most customer service aspects from various companies that are supposed to be highly reputable; including ones I’ve done business with for decades. But my guy George and MattressFirm seem to holding steady with their dedication to giving a _____ about their customers. Therefore, a *well earned and thorough* bravo, as well as a genuine standing o for both the personnel and the company that make up Mattress Firm. They’ve easily earned my business for life.
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November 2023 by Michael Haley
Zach deserves a raise. He was incredibly helpful, friendly, and was even willing to guide me when I was getting a little overzealous with my purchase. Will absolutely be going through this store for all my future bed needs. If I could give them 10 stars I would.
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October 2023 by Tara Spinkelink
Chris was super helpful in getting the perfect mattress picked out for us. He was accommodating to exactly what we wanted. Super excited about the pillows we got as well!
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September 2023 by Rosa Chin
Christopher was wonderful. He’s knowledgeable and informative with our questions and needs without being pushy, a good sales quality. He educated us on the different types and qualities of mattresses available. We would recommend Chris and this location to anyone looking to buy a mattress.
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September 2023 by Lois Mcgaw
Chris is great! Provided information without being pushy! I'd definitely buy from him again & will send my friends his way! He made it a Great Experience ..
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September 2023 by 6Reapers
As soon as you enter your greeted by some very friendly people. The store is extremely clean. They have a large amount of mattresses from very firm to one's you sink right into. The mattress is was definitely worth every penny.
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September 2023 by William Wright
Zach was awesome! Very knowledgeable and friendly. Remembered us from a few months ago and was an amazing customer service man! Props to these guys!
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August 2023 by Melissa Saray
Richard Dunnuck was absolutely amazing!I just got my first apartment, and he made everything so easy, from picking out the bed to the communication as to when the movers would call to set up a time to bring the mattress. He’s so positive, outgoing and did an outstanding job with someone who knew nothing about what to get or how to go about what’s best for a good nights sleep.I appreciate the straightforwardness and friendly service.Will definitely be back to purchase a new mattress.
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August 2023 by Susan Pasco
Chris was friendly, knowledgeable and professional. He took his time with me, answered all my questions, and didn’t try to push any specific product on me. I would recommend him to anybody looking for a mattress.
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July 2023 by Brandon Staten
I came in looking to find a mattress that fits my needs and I found more than that. Zach helped me very step of the way breaking down the pros and cons of each mattress type and what to expect financially. He saved me tons of time and money and was super friendly. Highly recommend checking out this store for a good experience you can trust.
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July 2023 by Sudhir Khemka
We met Zachiarch at serene , Las Vegas location and had a very good conversation regarding the mattress choices. He was wonderful and gave his time to explain and made us very comfortable. He is very knowledgeable and helpful . He will help you out out of the way to make you happy . Thanks again Zach
