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November 2023 by Miss Bella
Great experience from start to finish! Big Ben was AMESOME!! It was nice to speak to a salesman that actually was totally knowledgeable about the items he sold, as well as enjoyed his job. His customer service skills were excellent and his listening skills were extremely on point! Definitely a great experience, thanks!
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November 2023 by Tavis Ottun
I want to say that I had the best experience with being helped by Ben at this store and purchasing my mattress but I also want to give a shout out to Ty at the Serene location Point me towards the direction of mattress and I had the best experience at both stores so a big shout out to both Ty and Big Ben! Two of the best salesmen ever!
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November 2023 by Olivia Rozier
The salesman Big Ben was exceptional. He put me in 2 King mattresses with my concerns about my bad back. From financing to quality Ben guided me in right direction.
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October 2023 by Susan Flores
Big Ben helped greatly in my selection of the perfect mattress, for me! He explained the especial needs for different sleepers i.e., weight, side, back or stomach sleeper.He was patient, friendly and professional, answering all my questions ensuring me to find the one most suited for myself.Thank you Big Ben for your help! I look forward to nights with blissful comfort with my new mattress!
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September 2023 by Charlie Henry
We went in there just starting to look at some mattresses, not even fully sure what we were looking for. Alex walked us through all the options, gave us his personal opinion and suggestions. We walked out confident that we had the right mattress for us with a good Labor Day deal.
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September 2023 by Kathleen Coss
I was very happy buying a new mattress today. Alex is very helpful and friendly salesman. I recommend going to Mattress Firm on Tropicana.
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September 2023 by Lisa Frazier
Issac and Rigo were super helpful during our entire purchasing experience. Issac helped pick out the right mattress for us as a couple with different needs. Great experience!
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August 2023 by Barbara White
Store was organized and clean.Micheal was very informative as I am senior, with choosing the best option for me. Delivered yesterday 8/13.Very satisfied.Thank you
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July 2023 by Lucky Cara
I wanted to order another power adjustable base and mattress as I ordered for another family manner a year ago.Rigo was very helpful and got me a great price once again.
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July 2023 by Grace Turano
Alex is wonderful. He listened to my needs and did not try to oversell.Very professional. He searched until he found the perfect mattress.Thank you
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June 2023 by Steve Wilson
I don’t review many retail locations but had such a great experience here I have to post a 5 star review!!Big Ben listened to what I wanted to buy and sold me just that! He was great answering my questions and giving me his honest opinion on different mattresses I asked about.The whole process was quick, easy, and I left there feeling great about my purchase. I purchased a guest bed and will be back when I replace my bed!!
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June 2023 by Lexah V
Big Ben was amazing. Got us exactly what we were looking for without any hassle. Sold us a waterproof mattress cover for the mattress so that we could keep stains off the mattress for the warranty to stay valid. Big Ben is great and deserves a raise, super up beat and positive, a wonderful help over all. Answered all our stupid questions would recommend to our friends.
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June 2023 by Damian Esquivel
I want to share my delivery experience for my new mattress purchased from Mattress Firm. First and foremost, I want to thank Hector and his delivery partner who were very polite, professional, and helpful throughout the entire process.They arrived on time and introduced themselves properly. One thing I appreciated was that they made sure to not damage the walls and floors as they brought in the mattress. Once inside, they unpacked and assembled the mattress, gave me useful tips for maintenance, and advice on how to care for the mattress in the long run.Hector and his delivery partner made my mattress delivery experience highly satisfactory. Their professional skills and attitude, despite the challenging working conditions, were excellent. I would not hesitate to recommend the company and delivery team to anyone in need of a new mattress. Thank you, Hector, for making a challenging process such as mattress delivery comfortable and effortless.
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June 2023 by JOE GUNN
Alex A. was very professional, technical and experienced in his field. He took us through every option to find what mattress would work best for our needs as well as working with our price point. I recommend Alex to be a star salesman.
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June 2023 by tatiyana smith
Ben was amazing!! Walked in and he was helping someone out, but still treated us with a smile and let us know he will be right with us and to try the beds. He was very helpful with all the questions. Came back the next week to get the bed and had to make sure Ben was there. He's the reason I went back!!
