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December 2023 by Steven P.
Wanted to report on the excellent service at the Meineke on 3255 W. Ann Rd. The person manning the desk was Richard. I just wanted an oil change and a brake check. Richard went out to check the mileage on the car and check the fluids. Came back and informed me of the dirty condition of my brake, transmission and low antifreeze level. Was not pushy at all but information and how often I should maintain these areas of my car. Once my car was serviced all the grinding sounds were gone. Richard is a valuable resource at this Meineke branch and the technicians did a great job. Steve P.
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December 2023 by r r
If I could do 11 stars, I would. The team here is awesome, especially D & D. I drove the brakes off of my car (literally) and I had been going through the whole list of homie mechanics, and I spend hundreds of dollars between labor and parts from amazon and still had zero breaking power, towed it up to them, in 1-2 hours they had the brakes working. They are amazing, they are my new favor shop and I would follow this whole crew across the planet as they are my only mechanics now. THANK YOU GUYS FOR MY FREEDOM!!!!!
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November 2023 by Lisa Ridl
First off they wanted to charge me twice the amount for the price of the part, other than that I would have been fine. Pissed me off thou. went down to auto parts store myself. Only reason I let them install it for $171. For a 10 minute job, is that I was going on a trip the next day.Service: General repairs & maintenance
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November 2023 by Manny Manzano
I had a nice time talking with Cindy ?. I went there for an oil and filter change. I have only one complaint. My car was in the bay for well over an hour... for something that should have taken a fraction of that time. Other than that, everything was fine. Also, the cost was very reasonable.Service: Oil change
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November 2023 by Karin Levin
It was the best customer service ever. Dee and Dee went beond good service they answered all my questions and helped me find a Smog place that is honest. I will recommend them to all my neighbors. Thank you. Karin L
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October 2023 by Stan P.
I came in at 8 asked if they could do a full synthetic oil change in an hour - while I waited - they said they were not busy sure thing. Their prices were higher then competitors but I thought I would trust em. The manager said they would text me with updates during the oil change... I never got a text with updates or even after it was finished. I walked around the neighborhood and came back at 8:45 and found they didn't have the filter in stock and were still waiting for the oil filter. My car finally went up on the lift at 9. The actual oil change only took 20 minutes as I got out at 9:20 but there was an extra 1 hour of my time wasted. For a $90 oil change I can't recommend then especially because of the delay and lack of updates. I don't mind paying a premium price if I get premium service.
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September 2023 by DISCOVEGASGUY
They provided a quick assessment of my car’s issues. Repairs were made quickly and honestly. I was able to get my car back later in the afternoon on the same day! Car runs great again. They alerted me to things to watch out for in the future that may become issues down the road. I will return there to get oil changed and if any other issues arise. Thank you to everyone there.
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September 2023 by Debra Vinson
Went to Meineke Car Care Center at 2005 Decatur to find out why my air conditioner wasn't working and I thought I needed an oil change because I was 3 months overdue. Turns out Joel and Rudy, the technicians advised me there was nothing wrong with my air conditioner and my oil did not need changing. I have a 2020 Subaru Legacy and was told by Subaru there would be a $200 fee to diagnose the problem. I appreciate their honesty and integrity in telling me the car was fine. They could have flushed my Freon and changed my oil and I would have paid a lot for something that did not need to be done. I also want to thank Alvin, the manager. These guys were great and have a new customer for life! THANK YOU, GUYS!!!
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September 2023 by Anita
Thank you very much for fixing my Volkswagen. I know you had a parts challenge. Thanks Cindy for shopping around for better pricing. Not sure of Tech's name, but he did great. I have AC, and more power. Thank you, Christy
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August 2023 by Samantha S.
Awful place!!! My husband brought our car in because our AC went out completely. During the initial evaluation they said they needed to keep the car for the day. Okay that's fine. He ubered home and we waited around all day for a call. About ten min before closing we still hadn't headed from them so my husband calls. They said oh actually, we need to order an entire new motor, we need it for another day. Okay fine. It's around 3pm the next day and stilll no word. My husband and calls to get an update. They said the car would be done that afternoon and It was okay to head over. We paid for an Uber to head over and what do you know?? They didn't work on the car ALL DAY and mixed it up with another one. So yet again, we pay for another Uber to go home. At this point we are pissed. It's beeen 3 full days and they keep telling us the car will be ready. When we finally do pick up the car, the entire dashboard was not put back together correctly and the car now makes a loud pounding noise when the air is turned on. We then have to take the car back AGAIN and demand that they fix it. They did a half ass job because the fan still makes loud thuds, especially when we turn the car left/right. On top of that, they broke my stereo!!! We used to have Bluetooth/pandora functions on our touch screen and it's completely disabled. My husband calls and tells them to fix it. Guess what they suggested? Take it elsewhere. Long story short, we paid over 1k for them to break our car and make things worse. This place is full of a bunch of idiots.
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August 2023 by wen burke
They will not do free auto inspection. You must get an oil change if that’s what you want then they will inspect price is extremely high. Unfriendly a little difficult to deal with unknowledgeable at the desk. James was not very friendly, but Cindy is incredible so is the mechanic that looks Mexican but he is not he is a really big guy with a lot of hair. Did an excellent job very Happy with them. Cindy is an asset, so is that mechanic.Cindy helped me with so much she went way above and beyond. Nobody anywhere ever did that for me.Service: General repairs & maintenance
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August 2023 by Malik Amir Shabazz
They were fast, curious and answered all my questions. That's really all you can ask for a repair shop. Even though it was a fairly simple repair they treated me like a well paying customer. Thank you, I highly recommend this shop.Services: Auto A/C recharge
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August 2023 by Brian Gilley
Went to get a oil change and 4 days later all the oil that was in my engine had drained out because the tech had forgotten to tighten my oil filter. This caused my vechical to lose oil pressure. When called to talk with the manger he was rude and claimed they did nothing wrong. Very uneducated in how vechicals work and how customer service works. DO NOT USE THIS PLACEService: Oil change
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August 2023 by anthony moran
I came for an oil change. I am very pleased with my experience. Customer service was excellent. I did not wait long at all. Highly recommended.
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July 2023 by Wen B.
I dealt with Cindy and James. Cindy did an excellent job. I had been somewhere else who messed up my vehicle totally overcharged me, and was so rude would not even explain their bill. The other business was totally disrespectful to me. Cindy explained everything that I could do to get recourse with the other business. They totally inspected my car to be sure it was OK. Cindy even ran a drive cycle so I could pass smog. They accidentally under charged me for the labor by a lot. My eyes popped out because they made a mistake in my favor. They left it at that. I'm not even gonna tell you how they under charged me nobody would ever believe it. I still need work on the car because the other company changed engine mounts and the car is still shaking. I am so impressed with Cindy. I always review every business. I have been reviewing businesses for the last five years so I have no complaints. I realize somebody posted a really bad review but there are other five star reviews that are hidden. They only posted one negative review which ruined their ratings. I think my review was going to get published because I've been doing this for at least five years and I'm very picky. I have no problem tearing someone to pieces if they mess with me and I think yelp considers be reputable in reviewing. As I said, I think yelp will publish me because I have already done so many reviews that yelp knows me.