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November 2023 by gabriela madden
Staff was super nice ? took their time and where really patient with me got an amazing deal . Totally coming back
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November 2023 by Maria Madden
My daughter recommended this Ezpawn for the jewelry deals and I was not let down it’s was a wonderful experience I’ll be heading back for some Christmas gifts ?
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October 2023 by Roger
This particular EZPawn is engaging in a questionable business practice. I went in today to look at a used iPhone which was on clearance. I was ready to buy the iPhone and asked the employee if I could turn it on and test it. The employee - to my great surprise - said no, I could not. Just for background, every other pawn shop in the valley - and probably in the world - allows customers to turn on and test the used items, regardless of whether the item is on clearance or not. It is especially important to test clearance items as they are sold as-is, no returns. I then asked for the manager's help and the manager said also that I could not test the iPhone.I asked at a different EZPawn and the manager there confirmed that there is no policy at the corporate level preventing customers from testing items. My theory is that the employees at this specific EZPawn (Rancho and Carey) are trying to deceptively get extra value for their defective items with this made-up policy. I have had good experiences at all other locations of EZPawn, none of which have ever denied my request to test out a product, and at many of which employees have gone above and beyond to help me with this.For further context - the store was absolutely empty. I was not asking to hold up a line of people to do this. I should have gotten the names of the female employee who identified herself as a manager and the male employee and reported them to EZPawn corporate because I believe that they are making up a policy in order to either shirk their responsibilities or hoodwink the customer.
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October 2023 by Abdul Naim
Kalani ,Ashay and Eliana are the best !! Felt very welcomed when I walked inside the store!! They have the best deals in town!!
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September 2023 by Tina Myles
I was looking on Offer Up and ran across a gold bracelet. Daniel was quick to respond to my questions I had. He helped negotiated the price for me. Guess what I bought that bracelet & a necklace ? Ask for Daniel when you arrive at the store he’s awesome with great customer service ! Thank you
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August 2023 by Raul Ruiz
Great deals great customer service thank you eliana and the whole team
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July 2023 by Sedona Gronna
Eliana was so sweet and helpful! This was the first time Ive had a good experience at a pawn shop.
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July 2023 by Elizabeth Novak
Eliana was a great manager with great customer service and a smile on her face.
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July 2023 by Talia Terry
Eliana was a big help with my service. She was great
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June 2023 by Deez Planz
Recently stopped in for a last minute gift & found the perfect item for a good price & great customer service. Thank you Elaina & Ashay ?
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June 2023 by glenn phillips
Good people fair and they always have nice things. I go in to pawn something needing money for a bill or whatever, and end up buying something before I leave
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May 2023 by makerpadwan wkp
Eliana was great super friendly and easy to work with and the store had some terrific deals
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May 2023 by Fabrice Allouche
Ashley was a fantastic sale personVery friendly and helpfulFabrice
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February 2023 by Charleson Eberhardt
Good looking on all the assistant Dan, Larry, Eliana I’m sorry the Smaller Womanin pic you guys are awesome!!!
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February 2023 by Captain Burrell
Daniel and ashay were a great help in finding the perfect piece for my anniversary
