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March 2024 by Abril Figueroa
2nd visit of the day and the woman talking for more than 1 hour with a man instead of serving me.Right now I'm going to another branch and I'm unsubscribing. It's so wasteful to want to fix something and it seems like they're doing you a favor. Hire people who want to work and not come to be CRAZY
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February 2024 by F6 6
Most illiterate, incompetent, and rudest employees. I'll rather pay more than to have to deal with these metro scums.
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February 2024 by Franklin Grove
THIS STORE SELLS FAULTY PHONESRude workers and company doesn't honor there return policy even for faulty phone the manager is the worse he did nothing about his rude employees trying to blame interior phone damage on me regardless of there not being 1 scratch on it
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February 2024 by Edot Browne
Bernice is very friendly and helpful had exactly what we needed and went above a beyond to help find out additional information. She needs a raise for her Exceptional service
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January 2024 by JT
Ya know, customer service has become non-existent at most places, but we came to this Metro PCS on 01/20/2024 to price some phones, not even serious about buying them. Bernice was such a sweetheart and worked her tail off to get us answers. If she didn't know the answer, she looked it up instead of guessing. Because of her strong work ethic, we felt that her responses were trustable enough for us to buy $1200 worth of phones right then and there. Bernice was quick with the long process of activating everything and even double checked that I got her the right account number from Verizon because it didn't look right to her. I haven't been treated SO WELL in a very long time. I hope her manager sees this and recognizes what an outstanding employee he/she has.We are enjoying our two new Samsung S23 FEs now and the upgrade was worth every penny. Thank you Bernice! And good luck with your baby that's on the way. She's gonna have a GREAT mommy!
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November 2022 by Dan Voigt
Was given the wrong phone when I changed providers. Felt as if I was an inconvenience to them while I was trying to decide what I wanted for a phone and during the actual sales/activation process
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October 2022 by Nick D O'Connor
The staff was very knowledgeable and helped me figure out what phone I really needed.
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October 2022 by lashay Harris
Marquise and Kevin are amazing y'all go see them
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September 2022 by Damion McCarthy
Good customer service, last one I went to was very rude, thanks for the help Marquise, sorry if I misspelled your name
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July 2022 by James Wirsing
They directly addressed our issues but, to make a couple quick bucks didn't even try to use our old SIM card. They just insisted on selling us a new one.
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January 2022 by Donald Gove
I've enjoyed going to this store, the staff are friendly and courageous, the only complaint I have is one of the staff members tried to put on a screen protector and there was air bubbles in it, she didn't even try to remove them, just handed the phone back to me, I don't think she knew how to put a screen protector on, I can do it myself and do a better job, but other than that I've been pleased with the job they've done, I will stay with Metro PCS unless they go downhill.
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July 2021 by Adam Archie
Was a simple upgrade, just a useless and obnoxious $20 fee (recently raised) for visiting.
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January 2021 by Tyshia King
I like the lady that took my oayment today she was hella cool nit like people are usually rigid and cold she had great people skills id go there just so she could take my payment. I wish i had gotten her name she needs her boss to know how good of an employee she is .
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December 2020 by Tommy Perkins
Got a great price on the phone. Att and Cricket could not match it.
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July 2020 by Fukin Lace
I like the lady that took my oayment today she was hella cool nit like people are usually rigid and cold she had great people skills id go there just so she could take my payment. I wish i had gotten her name she needs her boss to know how good of an employee she is .
