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October 2025 by breanna Morales
The new staff seem untrained and overly pushy. The associate kept insisting I buy a phone at full retail price plus additional fees, and the interaction felt very unprofessional. What concerned me most was that she repeatedly asked for my account password instead of having me enter it myself on the tablet, which Joana had always explained was for customer privacy and security. The entire experience gave off very sketchy vibes.
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September 2025 by Linda McClinton (Mz. Teach)
Very friendly and personal staff. Once it was my turn, purchasing a new phone didn’t take too much time.
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August 2025 by XxFEAR JANExX
I went in last week for service and Champagne. The worst service, she profiled me and assume I didn't have money. Kept asking what my budget was I repeated myself that I didn't have a budget. I let her know I needed the plan with 25gb of hotspot and come to find out I got the one with no hotspot, I had to go back to let her know I didn't have hotspot and she still gave me the 8gb when I requested the 25gb hotspot. She doesn't listen to the customers needs and assumes what you want. I had to go to another location to find Johanna so she can fix my account. This girl Champagne will give you half of her attention if she's on a personal call.
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May 2025 by Esperanza Ramirez
Joanna was amazing. Very knowledgeable. Very pleasant and very informative.
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May 2025 by Gerald Duane Bernal
Ms. Champagne is amazing. She helped us with everything. Very knowledgeable.
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October 2024 by Steve Bertsch
horrible service. did not greet or explain waiting.
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August 2024 by KcLynn Solis
Johanna is the best! this is my second time coming to the store and she had helped me on both trips with the patience to deal with my dad who has broken English and with the little to no knowledge I have with paying for my phone bill. Amazing customer service and will offer you the best plan to save money! Love her and the work she does!
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August 2024 by CRISTINA PLOP
Champagne is amazing! She just saved me a lot of money. She took the time to explain me my best options. Super helpful and sweet. Thank you so much!
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July 2024 by Anna Marie Lund
Great help.
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July 2024 by Rebecca Espinoza
I can't thank Johanna enough for her exceptional service at Metro by T-Mobile. I was experiencing frustrating connectivity issues with my phone. Johanna stepped in with professionalism and expertise that truly impressed us. She quickly solved the problem. Her patience in explaining everything and her friendly demeanor made the whole experience stress-free. Johanna is a true asset to Metro by T-Mobile, and we highly recommend her to anyone needing reliable assistance. Thank you, Johanna, for your outstanding support!
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June 2024 by Cesar Avina
Johanna assisted me and my mom in getting a new iphone along with a case and screen protector with it.
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June 2024 by Jeanneth Morfin
Johanna best service ever sweet lady
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June 2024 by Teresa Mccray
Johanna Unprofessional at its finest
when somebody is so quick to tell you they got black in there family and they are in a business setting at work
so they can justify that they're not being racists To you
Corporate office metro investigate PLEASE ASAP
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October 2023 by FeFe C
Hey, hope all is well. As soon as I walk into Metro by T-Mobile a few seconds later, I'm greeted by s lady name Jo-Annah. Her presence was not overbearing she let us have our space. And then she ask do we need help. She has a very gentle spirit. She's very knowledgeable of the history of the store, and of phones. She really seems like she likes her job!! I said I needed to look around she gave me my space (I was the only customer at that time) she answered a call and her voice, and tone greeted the caller the same way she greeted us. She thanked the caller for calling. And when we were ready, Jo-Annah said thank you for choosing Metro by T-Mobile. We had questions..she listened then explained. Then showed us the product and she asked did we have any other qustions Jo-Annah made eye contact. She was never animated To be honest I feel I got more than just a phone from Jo-Annah, at the location on Fort Apache in spring valley I feel I got an experience. And confidence that i got a good phone Jo-Annah, servitude was a 5star experience five being the best!!
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October 2023 by Chef Corey
Representative sent me to Boost after asking to take a number off of my line.
