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February 2024 by Thomas Trotter
Came in to have a sim card replaced at this location. The small $10 fee is not why I am writing this review. This review is solely for the customer service representative "Reina" that seems like she doesn't like her job at all..I'm not sure if it was my appearance, my ethnicity, or whatever the case may be. But I didn't feel welcomed, and she truly appeared bothered and irritated with me somehow. She displays very poor customer service skills and should be retrained, in my opinion. Now, I will go to another location to resolve my initial problem even if I have to pay the $10 fee. But coming back here to deal with Reina on any level will be out of the question.Do yourself a favor!If you do come here, ask to speak to someone else beside Reina. You will thank me later..
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December 2023 by kye the gaming fan
Tall young lady with dark long hair and the other one was short with blonde streaks. Right off the back you can tell they are bias against people of color even though they are apart of that category as well. The Latino ladies inside are rude and prejudice against the darker complexions of humans and it’s so disgusting and obvious. I came in on a weekday right before closing and will never return there. I wish I got her name but I just had to leave all that bad energy.
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November 2023 by Big Beautyy Big Aqua
Reina was very disrespectful and I’m reporting this to everyone I can. She is rude nasty and belligerent! Don’t support this store at all. Reina doesn’t deserve to be management she needs to be fired !!! And I’m going to keep reporting until she is !!! This was the worst experience I’ve ever had with this company and I’m livid !
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April 2023 by SweenyBlaque-ToxicMomVlogs
So u can't get technical help in the store without going all the way to corporate it's two hours on bus which is a huge inconvenience since I didn't buy it there and I'm disabled.feel like they took advantage of me and I hate metro PCs...I got wifi early this morning and there was no box..it won't be at the store until 5:30 ..tried to call couldn't get through because they had the ringer off. I just was trying to call them and avoid a walk back to the store ..and leaving empty handed like I am now.they offered nothing or take nothing off next months cost for the wait or the inconveniences of walking back to the store to find out I still have to wait another hour and a half...but she was sure to take my money. Honestly I don't even want the wifi anymore..oh it's 5:30 now..they close at 7 pm. Still no wifi box.or phone call and I guess the ringers off again because no answer either. I hate this store..
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December 2022 by Elder R. Montufar
Coo staff quick service But it jus b packed random days
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December 2022 by Lisa Phillips
Fast and friendly service
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May 2022 by Frankie Norton
Talked to Daisy about an upgrade and she was really helpful
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February 2022 by Jean Wilson
I needed a copy of my receipt that showed my updated information and they were helping in assisting me.
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May 2021 by keith kinchen
This morning I went to this store, assuming it was an affiliation of T-Mobile/Sprint. The Rep, the first window as you walk in, asked me if she could help me. I politely said that I needed to get a new watch. She said “What kind of watch”, I said Apple, she said “you aren’t getting it here “ in a very rude and disrespectful tone. I’m sure many people come to her store looking for Sprint products. She has a responsibility to be helpful, not rude. Please follow up.
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May 2021 by Trent Hudson
The service was nice the personel there went above and beyond to gett me the lowest price and saved me money!!!
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May 2021 by Jeancarlo Marquez
Very nice
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April 2021 by Francisco Aguirre
Carli took great of all our mobile network needs thank you
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April 2021 by oscar molina
Good prices for better equipment.
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April 2021 by Phanisha Scriven
Very good customer service
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January 2021 by Cynthia Radford
Excellent Customer Service!! Staff is Very courteous and patient and introduces you to all offers that are available through T-Mobile
