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December 2023 by Kevin F.
It's really unfortunate to have to leave a bad review here. I've seen both Drs Taylor and Bennett and found them both to be competent and caring vets. That's the only reason for 2 stars instead of one or zero. This place flat out fails at running an office. The staff is passible at friendliness but you can tell they are always on the edge of defensiveness because of their inability to schedule appointments. Day in and day out they have to tell the clients to sit there and wait for hours. The worst is that I pay their monthly care club dues but still get treated like a walk in. They're too antiquated to use a text system or something like open table to book appointments. And if you need to leave, you're put to the back of the line. Come on... it's almost 2024. Pretty sad when even the DMV manages customers better. For what they charge, it's totally unacceptable.
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November 2023 by G BROOKE
I’ve been going to Mountain Vista Animal Hospital for 10+ years. Long before the current office staff, and most of the current doctors.Had a 10 o’clock appointment, not a walk-in, which i did on my break as a CCSD school bus driver . After waiting an hour I asked the staff when I was going to be seen as I had to get back to work. They said they had no idea and that they had two emergency euthanasias that morning. I understand that emergencies happen, so why don’t you tell the customer when they get there and what the approximate wait time will be so that you can decide at that point to wait or reschedule.While waiting an hour I witnessed other customers have to leave as well .Then a staff member comes out in the lobby and is waiting for a customer that comes in with their dog and gets taken right back,did not appear to be emergency while we are all waiting . No one likes to be treated like their time is not valuable.
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November 2023 by Gordon B.
I've been going to Mountain Vista Animal Hospital for 10+ years. Long before the current office staff, and most of the current doctors.Had a 10 o'clock appointment, not a walk-in, which i did on my break as a CCSD school bus driver . After waiting an hour I asked the staff when I was going to be seen as I had to get back to work. They said they had no idea and that they had two emergency euthanasias that morning. I understand that emergencies happen, so why don't you tell the customer when they get there and what the approximate wait time will be so that you can decide at that point to wait or reschedule.While waiting an hour I witnessed other customers have to leave as well .Then a staff member comes out in the lobby and is waiting for a customer that comes in with their dog and gets taken right back,did not appear to be emergency while we are all waiting . No one likes to be treated like their time is not valuable.
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November 2023 by YuLee
Not truly the most personalized care, front staff not following through with their word. Needed help finding a home for my cat but the promised help including follow up from vet as well as front office staff did not happen. When I have an animal again, this will not be my vet of choice then .
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October 2023 by Becky P.
I received a response from my previous review why respond on here if you truly don't care! I reached out never received a response from the hospital manager!
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August 2023 by Issac Lara
People were kool employees were told they were doing they were nice respectful answered all the questions it was just the homeless out of the front the. It was great
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July 2023 by H V
Fiona was wonderful, she was calm and patient with my dog. She didn’t rush anything and went with what my dog was comfortable with. I have a very reactive dog who is picky with people and she ended up loving her. Great first impression
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July 2023 by Britt Beasley
Very polite gentleman carried my dog my precious fur baby into the clinic but I didn't get his name he was very friendly and all smiles so he made our experience very cool ? and comfortable.
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June 2023 by Stephen K.
First time here.... great staff and docs. Abbey has a new vet now.
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June 2023 by Karyn G.
I love Dr. Bennett at this practice. She's very caring and knowledgeable. I also find the office staff to always be pleasant and helpful.The two things I don't like are 1.) I think the prices are ridiculous. I paid $615 for an abdominal x-ray, someone to read it, an office visit, and a fecal. It would have been over $800 if I did bloodwork, which I skipped because my dog had recent bloodwork and it was perfect. 2.) My dog was vomiting severely overnight so he was seen by Dr. Bennett yesterday. This morning he started bleeding a lot, all over the house, from his rear end so I called at 7am to see if I should pick up a prescription, feed him or not feed him, bring him back in... Dr. Bennett is not working today so they said the other doctor would call. 11 1/2 hours later Dr. Taylor called because he was the ONLY doctor working today. If you are going to charge super expense rates, you should at least have enough doctors to return phone calls in a prompt manner for a situation like this. Hire more vets! Also, my dog was really stressed yesterday and the vet tech (who my dog always has a very bad reaction to) took it upon herself to cut all his nails without even asking me when he was already screaming and fighting because he didn't want to go in the back with her and had been vomiting. No common sense.
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June 2023 by Sonia R.
I have taken my dog Rosie there twice for torn knee surgery Dr. Taylor is really good. Never had any issues,But one day unexpectedly our oldest dog collapsed we took him in and they told us he had a mass on his spleen that had ruptured,We were devastated and had to let him go. They put an IV in him and he laid there on the floor. then they told us we needed payment before euthanize. I said we came from across town we didn't bring any cards with us. I told them i was a client of Dr Taylor's and I had good standing with the hospital but the office manager No. I had to leave go back home and get our credit card while he laid there suffering. I had given payment over the phone before so I don't know what the issue was. I wont go back. The worst euthanization experience we ever had. No one in the office said sorry we just left. Not one employee stopped to give thier condolences.
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May 2023 by Glenn Bohannon
I'm a new client at this VCA and I am very pleased with my experiences thus far. I've been in 5 times in 3 months trying to diagnose an elusive issue with my pups right front leg causing him to limp. While they haven't yet figured it out, the service from everyone has been great. We're trying laser therapy now, hoping that will help. Next may be a CT scan but that said, so far the overall costs have been reasonable and again, the service from all the staff members has been wonderful!
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May 2023 by Bambi Koch (zCatLady)
Dr Wagner and staff are caring and friendly. I've been going to Mountain Vista Animal Hospital for several years now. They try to keep it affordable, knowing that some pet parents can't afford all the diagnostic testing that is available, but they do necessary treatment for a reasonable fee. I'll continue taking my kitty to Dr. Wagner.
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May 2023 by mackdaddie001
This place is very friendly i suggest that as long as you got money, this is a fantastic place. If you dont it still is, my dog had something that needed to be done and they put me in to the vca club and i just pay a little a day. Its worked great
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April 2023 by Robben Howard
After surgery that did not mend well at a Henderson Vet. I was seeking help for my puppy. VCA offered the support my pet needed at a price and service that was affordable. Now my puppy is on the mend. I am hopeful for a recovery. I am extremely grateful for the professionalism, affordable pricing, and a better life for my puppy.
