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November 2023 by Brian S.
National car rental in Las Vegas Harry Reed airport is the best customer service. I returned my car and National agent CURTIS checked me out to finalize my bill and was super professional, nice, and very caring on making sure my rental experience was perfect. I'm an Executive member here at National and CURTIS is a prime example on how customer service should be. CURTIS could easily be a mentor on training new employees on customer service.Highly recommend National in Las Vegas
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November 2023 by Shekar Kadaba
I have been an emerald executive elite member for years and have rented at multiple national locations across US and Canada.The Emerald executive aisle is one of the biggest draws but what sets the Las Vegas location apart is the wonderful, mind blowing, above and beyond exceptional service that the team here provides. Amir is fantastic, always around to help and knows how to treat his customers, that man deserves a raise.Nearly every one of the ladies at the exit gates has always been polite, quick, efficient and friendly.Thank you and keep the Vegas hospitality shining bright National Las Vegas Rent-A-Car Center!10000000% recommend.
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November 2023 by Alex Wolfe
Rented an LCAR that came with a nail in the tire and then was forced to deal with this while on vacation. When I returned and explained what happened to the branch manager (Adam), he made sure we were satisfied with his efforts to make it right.Obviously receiving a discount on a rental car for a bad experience doesn’t make up for missing vacation time, but they could have easily said tough luck. Instead, Adam heard what I was saying and made sure that I was leaving Las Vegas with a smile on my face.Till next time, National!
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October 2023 by Mike N Thalia Y.
Sierra and Rocky far exceeded our expectations! Upon return of the vehicle they went above and beyond to resolve an issue.
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October 2023 by Alex W.
Rented an LCAR that came with a nail in the tire and then was forced to deal with this while on vacation. When I returned and explained what happened to the branch manager (Adam), he made sure we were satisfied with his efforts to make it right. Obviously receiving a discount on a rental car for a bad experience doesn't make up for missing vacation time, but they could have easily said tough luck. Instead, Adam heard what I was saying and made sure that I was leaving Las Vegas with a smile on my face. Till next time, National!
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October 2023 by K M.
On October 5th, 2023 Daniel welcomed us right after we walked in at National Car Rental in Las Vegas-Harry Reid Airport. He took care of us very smoothly with nice conversation. He also introduced us Emerald membership and explained about it, then helped us join in to the membership right there. The experience with Daniel there, made our vacation started very brightly. We left the center with no worries, because he ensured us to call him/National when anything goes wrong. We did not have any problem whole trip by the way. The car return process went also very smoothly, we did not waste any time. Thank you Daniel and the crew members!
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October 2023 by J. Nordentoft
Considering that National is a huge international company, this particular branch at the Las Vegas Harry Reid International Airport offers an amazing service!Because there were a mixup of the car that I had requested the 23. September 2023, I had to wait 45 minutes before driving out from there.But the staff, from the lady at the front desk (her service was genuine and relaxed, just the way I like it), to the guy in the garage (he took time out to talk with me and made sure to update me every now and then, even though he clearly had alot on his plate at that time) to the manager at the check out (Zair, was his name, gave exceptional great service and offered to pay a tankful of gas for my inconvenience, which was not a cheap offer with the gas prices and the fuel hungry car that I got).They all went above and beyond making sure my wait was accommodated.Keep doing what you do and thank you for making a difference, I really appreciate it.
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October 2023 by Kailey Wensel
I’ve rented with National for several years now and have always had a great experience- Las Vegas was no exception! We needed a 4-wheel drive rental car to take to Zion National Park, but didn’t see a car suiting that need in the lot. One of the employees, Haji, saw us looking around and swept in to help. When we explained what we were looking for, and told us to hold tight and came back a few minutes later with a Jeep Renegade, which was absolutely perfect for our bags and the upcoming adventure! The quality of vehicles and service with National will keep me coming back.
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September 2023 by Joey Cano
Words cannot describe how amazing Anna’s customer service was. I will always use a National because of her. This was a great experience. If I could’ve rated a six star, I would hundred percent would have.
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August 2023 by Rose Dimabuyu
Always a great experience when I rent a car with National here. I was looking for a particular car but they didn't have it in the Emerald Aisle. Sierra noticed that I was looking for something and was quick to offer help. She worked her magic and made sure I was happy with the car I picked up. Thanks Sierra! Devon is also fantastic, I was pretty tired when I returned the car but his positive, energetic demeanor was contagious. Awesome team you have here!
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August 2023 by Aiyana Persinger
Sierra was super nice and helpful! We are here as a group so wanted a good size SUV to get us around. We picked out a car and Sierra went to go get the keys, but they weren’t assigned to the proper parking spots and she couldn’t find the keys for the SUV we wanted, so she gave us a free upgrade to a Mercedes minivan, which has more features than we could ever imagine! The rental car center was the very first place we went after leaving the airport, so Sierra really made our day and started our trip off on a high note! The ease of pick up and fantastic customer service has definitely made us customers for life!
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August 2023 by L McLeod
I had an excellent experience with the team at National Car Rental, with my recent rental from Alamo in Las Vegas.Following an unavailability of cars from Thrifty, I made a last minute booking with the team at Alamo and was accommodated on the spot. Both lot attendants, Dee and Rocky were very kind and assisted me with my pick-up and return, making it a very smooth and stress-free experience. I really appreciated the great customer service and ease with this rental experience.I highly recommend renting from National!
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August 2023 by Angel Z
After flights being canceled and running around wasting money on Lyft to be told by three other car rentals they don’t have a car. We went to the airport to be told by dollar they was not honoring any rentals done that day. I felt so defeated at this point. I went over to National and spoke with Ben, he told me they had a car for me. He saved my life, my anxiety was so high, but he made sure to let us know we would be taken care of. I had my rental in less than 15 minutes. Thanks Ben for the best customer service I’ve ever experienced. Also a shot out to Lisa not sure if she is with National but she is the one at the gate that inspects the car and lets us out the gate. She was very helpful letting us know where we needed to be going. Thanks again
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August 2023 by Beto
Anna was amazing. She was enthusiastic, kind and warm. She gave my gf and I wonderful recommendations for the area. Car rental went without a hitch and she clearly explained all the options. She’s Definitely an asset to the company and deserves a raise!
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July 2023 by Jason T.
I've rented from other companies in other locations but based on my recent experience, National at LAS surpasses them all. The convenience of self-service, their impeccable fleet selection, cleaning of the vehicle, competence pricing and excellent customer service were top notch. I did face one issue with my app, but one of the agents in the parking lot was able to assist. Drop-off was just as seamless and the attendee (I wish I could remember her name) made me feel like a valued customer. I look forward to renting with National again!