Omaha Steaks offers a wide selection of perfectly portioned and vacuum-sealed products, including higher grade steaks, meat, poultry, seafood, and delicious desserts like key lime tarts, sticky toffee pudding cakes, and tiramisu. Many customers report great deals, relatively inexpensive prices for the quality, and an awesome buy online, pick up in store option. The physical location, such as the store on Rainbow, provides excellent customer service, incredible deals, and a top-rated, wide variety of the best quality food. However, some customers report unpleasant experiences with online ordering, citing unhelpful chat, difficulties reaching a real person by phone, and encounters with automated systems or possibly dishonest customer service representatives. One specific complaint mentions the company selling a customer's email address, resulting in junk mail. While most food items receive high praise, one item, the peanut butter chicken, is specifically not recommended. Overall, experiences at the brick-and-mortar stores are consistently rated very highly, with many customers very pleased and planning to be regular customers.
First tried to order online, chat was not helpful with questions.Nearly deaf but tried calling. No real person to help! Asking an automated voice to speak slower & more clearly is futile . Real people need to be reached, not fake people. Not a good experience.
January 2025
Filet Mignon and Sirloin steaks were more like London Broil. They were too lean and tough for my taste.
December 2023
The steaks are good as is the rest of the meat. The problem I have is they sold my e-mail address to every possible source that sends junk mail. I called and asked if they did this and they confirmed they did. Not very happy with all the junk messages!
