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November 2023 by Fazle H.
I needed a new eye doctor after moving to Nevada. I got tired of flying to Atlanta to see my doctor every year. Dr. Ng is was patient and willing to take his time to make sure my new prescription was calibrated correctly. Never felt rushed or that I was taking too much time. The office isn't so busy is so nice to get seen as soon as I walk in. The staff is very nice and the best part is when I call, I'm actually calling the office and not some central call center. I'm going to keep coming back here as long as I live in this city.
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October 2023 by Samantha Hoover
Lovely office with super patient and kind staff. I took a rowdy 5 year old boy and a rowdy six year old with special needs and they were full of energy today. Every person treated us kindly and with patience and got it done. ❤️ Appreciated endlessly and I’ll get my husband and I in now ?.
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June 2023 by Troy D.
Great Service, quick and easy. Very pleasing staff and great selection of frames. Definitely coming back.
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May 2023 by Erick C.
First patient visit on my second journey I've got a whole year a head of me I hope it helps with my spendings then my spiritual labor but I have lots of studies go through they've notified me with information that I know waiting in line can help me become more mature in life that helps me become better at business
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May 2023 by Mayra P.
Most definitely recommend this optometrist office. Great customer service by Kayla & Cindy. I came in for an eye exam and had an amazing experience. Dr Justin answered all my concerns and gave me the best advice. Office is very clean and has many options for glasses frames. Thank you ladies and Dr Justin for making my first experience pleasant.
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March 2023 by Tracey R.
I really like this office on Decatur I've always gone to this office only even though I live in the southwest.They do have an office close here to where I live on Tropicana and Fort Apache I believe, but I've only been to the Decatur office. I really like the staff there and,I've never had a problem so I continue to go there.
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March 2023 by Diamond Sanders
Tried to go get my glasses fixed and they said oh take them, to the location you got them like huh. Inconvenient and rude. Didn’t even try to help me. My glasses were only missing a screw.
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January 2023 by Irene Flores
I have been going here for 4 years.Staff is always friendly.Great selection of frames
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January 2023 by Randolph Davis
What a great place. Personal care from a knowledgeable staff.
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January 2023 by Skyla Ray
I called to make an appointment but my insurance was not under my name. The employee Sam went out her way to ensure service was still provide. She located my insurance and provided me with a great exam. She was amazing with confidence and great communication. She is the reason I will be returning. Thank you Optic Gallery Decatur. I was even given this lovely gift bag
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January 2023 by holly addleman
Simply the best! From beginning to end, everything about the appointment is top notch- check in, exam, and the amazing doctor explains absolutely every about the change in prescription or necessary modifications. The office staff helps with every step & is extremely patient with new frames & all of the financials pertaining to insurance. I have been coming to this particular location for several years even though there is an Optic Gallery within 3 miles of my home because the doctors and staff actually make for a “5 star” appointment experience!
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January 2023 by Elizabeth Benes
If I were you, I would not book an appointment with this facility in particular. They sent the paperwork through text & did not explain all the details when I went in for my appointment. I ordered a pair of glasses & not even 2 hours after my appointment I called to cancel the order. I was told it was taken care of but the following day they called & said I couldn’t cancel & had to pay for the reminder of the glasses I no longer wanted. When asked about the return policy, they said it was “in the paperwork” which was not reiterated to me before signing for the order. I would go with any other optometrist facility, if possible. I can see why this facility was able to get me in so quickly… Optic Gallery on Eastern & Oquendo has much friendlier & more knowledgeable staff!
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September 2022 by Alijha T.
I've honestly been needing some glasses for a couple of years now, and I'm glad I found a great eye doctor here at Optic Gallery. The whole process was a breeze Dr. Kah-yan is super sweet and explains everything being done. His team works efficiently and they helped me find a pair of glasses that I like and that was within my price range. I appreciate the transparency about cost and what my insurance covers. The facility is nice, clean and they have many glasses options to choose from. 100% Recommend!!
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August 2022 by Minja R.
Disappointed with my latest visit. I have insurance and it includes frames every other year. I wanted to order frames for work since I'm in construction and there seemed to be a disconnect with my provider and the office. I was told there was a possibility that my insurance would not cover my lenses but that maybe they would...? The representative was very nice, she was definitely doing her best. She told me that her manager would be in the following day and they'd get back to me about my inquiry and here we are nearly 3 weeks later and I called to follow up only to get the same wishy washy maybe response. Not good customer service at all, disappointed to be very honest. I'll be seeking a new optometrist next year. In the meantime, looks like I'm searching.
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January 2022 by Brandy Haydel
Sandra’s customer service skills are horrible. She’s one of those people who talks through their nose as if they’re “better” than you. Her attitude is snobby. I’ll NEVER visit this location again.
