Paris Nails has received mixed reviews regarding their service. Some customers have expressed disappointment with the long wait times and perceived lack of professionalism. One disabled veteran, hoping for a quick and skilled service due to finger pain, faced a 20-minute wait upon arrival, following a phone assurance of a 15-minute wait. This customer also observed dismissive behavior towards another black customer, which contributed to the overall negative experience. On the other hand, some customers have had positive experiences, particularly with specific nail technicians. One client, who visits the salon monthly for a pedicure and facial wax, follows their preferred technician, Jenny, from location to location. They give Paris Nails five stars solely based on Jenny's service, as they find other manicurists unapproachable if not receiving service from them. Another customer praises Linh for her creativity and talent, stating that their nail designs last six weeks despite rough job-related wear. They also mention that long wait times can happen for walk-ins, so calling ahead to secure an appointment is recommended. Recent reviews show that many customers love visiting Paris Nails regularly. One customer describes it as their "me time" place, noting the peaceful atmosphere and friendly, detailed-oriented workers. Another reviewer appreciates how well they do simple designs like cloud nails and has been obsessed with their nails for a month. However, some customers experience difficulties in reaching the salon by phone, as they often don’t pick up or close earlier than expected. A loyal customer highlights Ricky as the best nail technician, always doing their nails with the latest designs and shapes. Overall, customer experiences vary, with some expressing dissatisfaction with wait times and overall service, while others praise the skills and professionalism of certain technicians. It is advisable to call ahead to ensure a smoother visit and request a preferred technician if possible.
