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March 2024 by Libby R.
Should have read the reviews before I went here. Wow customer service was absolutely horrible. They made me feel like I was inconveniencing them for doing their job. Just wanted a few balloons for a birthday and they told me it would be 20- 30 minutes.... No one was in there. She would do 1 or 2 balloons and walk away and do something else... They asked if I wanted to come back and pick them up and I said no I'll wait, I was already there. Not going here again.
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February 2024 by Courtnee M.
So annoying. Picked up balloons a week earlier. Was told as long as I have a receipt they could fill them. I bring them in and ask for them to be filled....they tell me no it will take 2hrs. Sorry but absolutely not. It takes two second to fill a balloon. Immediately asked for my money back. Those balloons were $20. And I've DEFINITELY walked in and had balloons filled before.
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February 2024 by Norah F.
The employees are rude and talk about customers who are a few feet away. Something fell off the shelf and I noticed that two employees who were blowing up balloons were watching me as it fell off the shelf. I could hear them talking about me and how I didn't immediately pick up the item that fell. I had my niece with me who is a young child and I was trying to watch her which is why I did not immediately pick up the item. After I saw and heard the employees talking about me, I decided not to pick up the item. I should've said something to the manager or the lady who helped me at check out but I just wanted to get out of there. I couldn't believe their employees were talking about me when I was only a couple feet away and could hear them. I will not be back to this location.
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February 2024 by Jessica S.
Very poor customer service. I went to pick up my $40 online order an hour before my daughters birthday party. I had already called days in advance to be sure I could bring in four balloons of my own to have blown up with helium when I picked up my order, the girl on the phone assured me that that is no problem. I get there to pick up my order and they tell me they're low on helium so they can't blow up my four measly extra balloons. They suggested I drive clear across town to the other location.
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January 2024 by Linda
Always looks like they are renovating. Boxes and items all over. Prices are fair.
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December 2023 by Lizz
I ordered balloons 3 hours ago and was told my dozen balloons would be ready at 6:00pm, it’s 6:30 and they are not ready. The manager was called to help and took her precious time to do my order.
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December 2023 by Ryan McAmis
Not a bad stop for party and costume supplies. Based on the business' response, I'm editing to add. I have no complaints about your staff. They did their jobs. Your selection of products needs improvement. That's on whoever places the orders.
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November 2023 by Angie Morelli
The third time this year I have driven all the way here to see one person working, and when I finally get up to the counter to get balloons filled up I’m told there is a 30-60 minute wait because they are “behind”.Store is completely trashed, 1/3 of the shelves are empty.How is this place still in business?
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November 2023 by Michele Nakamura
Kind of disappointed. Went to get supplies for thanksgiving and there was almost nothing there. Lots of stuff for parties, birthday, etc. but definitely not what I was looking for.
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November 2023 by Magdalena Rocha
This is a good place to buy party decor, supplies and even costumes.Prices are fair, employees are ok, and quality is good.I've found some good outfits for my work's spirit days (Hawaiian shirts and neon t-shirts)
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November 2023 by Daizy
For some reason the fat women here love to be rude and think they run the world or something. Every time I come here they are always aggressive and giving people the eye and laughing about customers after they just ordered balloons. The manager was so busy cuz these fat workers don’t do anything but act unprofessionally towards customers. I have made complaints but they go in and out of the ears of the GM. I rather go to the other PC, from now on.
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November 2023 by Vern Pulsipher
The worst service ever… Went in and bought 4 regular balloons and had to wait 45mins to get them blown up. No one wanted to help 6 employees standing around doing absolutely nothing. When we had one of them doing their they acted like we were bothering them. We will NEVER go back to that place would rather go to the dollar store and get the same kind of product for less.
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November 2023 by Sharon Shearer
Not what I expected when I went there, it was half empty very limited on items. Just looked and felt run downed
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October 2023 by Roberta B.
I came here today for my daughter birthday party Everyone was very very very rude I'm pregnant and I asked them if I could use the restroom They respond was NO After I spent 700 dollars I came back home with cramps and not feeling well.
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October 2023 by Ricardo M.
Spent all this money on balloons today the lady inflating them had a bad attitude and she didnt tie them well!!! By the time I got home many were wrinkled and tied stupid and wrong! Workers like that are the reason party city is empty and dying.
