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February 2024 by Private P.
I would have left zero stars but the system won't let me. Paid $1000 so my car would start properly they guaranteed it! The following week I was back same problem starting my car. They charged me another $1000. Their tires are also $100 more each over discount tire on Sahara. Get robbed for sure and they don't backup their guarantee. Just awful paying twice if you like crooks , overpaying and billed twice for the same problem roll into this den of exploitation.
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February 2024 by Landy Moleiro
I’m diesel mechanic , I used this place sometimes for my personal car and this place is amazing! Good costumer service and good technician ! Thanks for you services .
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February 2024 by John Freitag
Tom went above and beyond getting us in on short notice. Tom and his team were professional explained why my daughter needed new tires and what the process would include and they got the job done quickly. I would highly recommend them if you’re in the need for tires.
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January 2024 by Robert Paulson
Fast service
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January 2024 by Suzie Wedlake
I was on vacation and blew a tire. Went to the local Pep Boys in Las Vegas and they were able to help me immediately. They were nice, friendly, knowledgeable, fast and efficient. I was in and out in under 30 minutes. Great service.
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January 2024 by K C
Efficient and friendly staff! Had to drop-in on my day off between two jobs and Randy was more than accommodating when accepting me as a walk-in. Thank you again gentlemen!
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January 2024 by David Hernandez
Brought my ‘06 VW Bug to replace my headlights. The service was great and finished on time. I was helped by Tom he was very professional and courteous. A very good experience! Thank you Tom!
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January 2024 by Gion Dennis
I just wanted 2 leave a positive comment and review on MJ and Deaven at this Decatur location. They were both genuinely nice, professional gentlemen who helped me sooo much! I had a tire blow on the corner and rolled up 2 them close 2 the end of their shift. They really took care of me and never once acted put off or frustrated that it was so close 2 closing time. They were able 2 get my spare put on, which was a complete hassle because of where my vehicle design places the spare, and I went back the next day and bought 2 new tires for them 2 install. So professional and friendlyI know often times people will RUSH 2 leave a review when they have something bad 2 say about a business, but this time, I had 2 RUSH here 2 recommend this shop and its employees on the great customer service they provided. I can't thank you enough, gentlemen!
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December 2023 by Thomas Arena
Experienced terrible service, went in for a vehicle inspection for Uber/Lyft and they charge for both inspections separately. The guy told me I failed because the tread on my tire was too low, that literally doesn’t matter all that much, I had to purchase new tires and came back in for another inspection, Tom Kelson, the inspector had a rude attitude and didn’t say a word, never doing business here at all.
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December 2023 by ItzTermx
Amazing place, great mechanics that treat your car with care.
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December 2023 by Daniel Garcia
Terrible customer service, came in to get a vehicle inspection for Uber. There was no one at the main desk. Stepped out to ask the mechanics. Mechanics told me they were short handed to please give them a few minutes. Walked back to the desk, by then someone else had came in. The gentlemen at the desk proceeded to help the other person even though I told him I was there first. He then told me to fill out the form which stated, it had to be filled out by inspector. I will never come to pep boys if I ever need anything done to my car. I prefer good customer service.
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November 2023 by Spencer R.
This place is a classic rip off merchant. I called ahead of time to buy and install new tires, and they gave me an out the door price of $580. When I took it there, they tried to tell me that I needed a whole new set (20) of lugnuts. Total price with tires and lugnuts would be $1040. They were very aggressive about it and insisted that I needed them. I then took my car to a Discount Tire. They gave me a price of $540, with a warranty and said that I didn't need any lug nuts. Stay away from this corrupt Pep Boys.
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November 2023 by Spleecho B.
This place is a total joke! 6 of the guys are standing around the bays on a Saturday with absolutely nothing to do and when I come in for service it's "do you have an appointment". 4 of them are spending more time on the computer trying to find my appointment I DID make rather than getting the car in for quick service. Little Filipino shorty manager with mustache wanna be raises his hand, walks away and says don't wanna talk to you anymore. Let me break it for you, there are 30 ships within walking distance happily accepting business.
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November 2023 by Daniel G.
Terrible customer service, came in to get a vehicle inspection for Uber. There was no one at the main desk. Stepped out to ask the mechanics. Mechanics told me they were short handed to please give them a few minutes. Walked back to the desk, by then someone else had came in. The gentlemen at the desk proceeded to help the other person even though I told him I was there first. He then told me to fill out the form which stated, it had to be filled out by inspector. I will never come to pep boys if I ever need anything done to my car. I prefer good customer service.
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November 2023 by K R
Absolute clowns working at this place. Massive waste of time. I went in to get my mustang's TPMS fixed on 11/6/23. They replaced my faulty TPMS with a TPMS that doesn't calibrate to my car. They still charged me for the part + labor stating that "the TPMS sensor works, it just doesn't calibrate to your car". WHAT GOOD IS A TPMS SENSOR THAT ISN'T CONNECTED TO MY CAR? LMAO. HOW DUMB IS THAT?The tech who worked on my car has his own mustang and mentioned that he had the same issue with his TPMS. So the tech already knew the TPMS they had wouldn't calibrate with my car and yet he continued with the service anyway?? Like if you knew it wouldn't work, WHY would you continue to replace it instead of telling me and saving everyone some time. The service manager then mentioned that there's a chance it could work if I just drove 50-100 miles. So I had to waste my gas too ($5.00 per gallon btw). Surprise suprise, the TPMS never ended up working.Not only that, but they upcharged me from the initial estimate they gave me. Imagine upcharging for a service you completely botched. Clowns.When I went in to request a refund, they would only refund me for the TPMS portion and not the labor portion. I came in to get my TPMS fixed which INCLUDES getting it calibrated to my car if that wasn't obvious already. That didn't happen, so why do I need to pay a cent? Especially considering the tech should never have begun the service anyway.I had to get my bank involved and initiate a chargeback. What a joke of a place. If you're like me and this place has wronged you in any way and wouldn't refund you or correct it, then PLEASE contact your bank and do what's called a "Chargeback". DO NOT let this place get away with it.
