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December 2023 by Diego R.
Worst employee they have in grooming we want to see how they do hire cut on dogs though the window to bring our 3 dogs and the women from window made a bad face and say go away bad customer service this Pecos don't deserve our business
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October 2023 by Genesis A.
Mike and Najee are my go to however everyone here is AMAZING! Mike does an excellent job grooming our baby every time and sometimes Najee does her baths . I am extremely picky about where I take her and who I let groom her but these two young men & honestly the whole grooming department here are seriously outstanding ! I've been coming here for over a year and every time I've been so impressed ! Also please make sure to tip, grooming is VERY HARD WORK , imagine doing that all day long. They all deserve the best
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October 2023 by Peri McSWEEN
My experience at this location was fantastic. Alexander (Alex) was a huge help. Alex was very friendly and offered assistance right away. Alex helped me pick out and engrave a tag for my dog. Alex was extremely patient while I was deciding which one to pick and what to engrave on the tag. Alex gave me ideas about what is best to put on the tag and I took his advice and I was very pleased with the final result. Alex showed exemplary customer service and went way above and beyond what was expected!
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September 2023 by Deanne S.
Petco on Decatur has the best veterinarian service! We're very satisfied with the quality of care our toy Poodle has received.
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September 2023 by Jose
Top notch grooming. My pets have been in Delena’s care for more than a decade. Oliver is now a senior pup, and in my opinion, he’s stayed relatively healthy due to his regular grooming sessions.It’s been some time since they moved to this location. Amazing staff, knowledgeable advice and lots of fun toys. Oliver is part of the family and I would not bring him anywhere else. I recommend.
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September 2023 by Mary Hansen-Kishpaugh
Excellent knowledge of best product for my pet. Asked pertinent questions about the issue my dog was having to find the best solution. I was completely impressed with the knowledge, experience, refund policy and check out. I am a raving fan now.
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September 2023 by Michele Turner
We had an appointment but had to wait 20+ minutes for the vet tech to show up. Never saw the Vet. Plus they charged us $180 for just the heartworm test... when the average (just Googled it) is between $45-$50. Beware free or discounted first visit. It's all the other charges that are ridiculously over priced! I now know to ask how much a vet charges for a routine cost!
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August 2023 by Tammy Tran
I've visited the store a few handful of times already due to it being close to where I live (hence the second star). However, every time I visited, the same female cashier in the front always seems to have this change of attitude the moment I walk up. At first, I didn't think much of it because I get that after a long day, they're tired. But day or night I've visited, it was still the same. And the most recent experience I had was when she greeted someone with a welcoming expression but then quickly changed back to her expressionless appearance and quiet demeanor once I go up front. I did not feel welcomed, she did not bother asking me if I needed a bag despite the handful of things I had purchased, nor did she even make any sort of eye contact. Instead, after payment, she grabs her phone and starts typing away. I get it, no one is there and it was slow, but -- it was rude to do that in front of a customer who you have not spoken to and who was trying to get their items and leave in without feeling uncomfortable. If it wasn't due to the drive convenience, I wouldn't have avoided the place.
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July 2023 by L. Consoli
Ordered online for pick up. Convenient location off 215 on N Decatur. Lots of businesses and restaurants in the surrounding area. Ample parking with handicap access. Vetco is located within the store. This location is a little smaller. But they had the item I needed that the other stores did not have in stock. Very friendly and helpful staff. The pickup was located at the entrance. There was no waiting at 9am. The service clerk was great, fast and cheerful.
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July 2023 by Susan P
I usually buy my Carefresh bedding for the bunnies litter boxes online and have them shipped free. They usually cost around $18.99. I decided to stop in the store as I was close by and buy it there instead. I was absolutely shocked to see that they sell them in the store for $33.99. Same size bag. Are you kidding me??? That is nothing but greed!!! Do you not think people are going to say something about it? Or your hoping they won't notice. Times are still tough on many of us. We need to take care of our fur babies still. You need to straighten your act up.
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July 2023 by Shane Bruce
I’m completely disappointed at this store! Whoever wrote these signs really doesn’t undestand Quaker Parakeets, they are extremely social birds, even building larger nests in the wild to allow other types of birds to live in their nest.Not being around other cats or dogs I get, but come on, that’s horrible advice to give people who are coming in who may not know anything about this breed of bird. The least you can do is educate them correctly. I hope whoever comes in and purchases one of one takes the time to research further and not leave these social birds to live a life alone. They need lots of socializing and toys. They are extremely intelligent, can even learn to talk.
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July 2023 by Kevin Smith
Would give zero stars if we could. Unprofessional! Demeaning tones! False advertising and over priced! No heart at all, just a money grab! A start would be being professional and kind. After that maybe being competitive in the market! Found much better service for half the price!
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July 2023 by Yen J
Horrible customer service. Bad time management from the new bath person. I booked at 3:30, was there at 3:20 and Naj didn’t acknowledge my dog. He knows I have an appointment. He took another dog who only walked in and made me wait for 20 minutes. I mean why bother booking for an appointment? Then he didn’t shave some of the parts that we talked about. So I will be canceling my vital care and will never go back to this location.
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July 2023 by BETHANY LEACH
The groomer was very rude when I was trying to explain to her that because I have pugs they can not be in a crate and she just kept telling me that they WILL be in a crate and that she just wont "crate dry" them which I have never heard of in my life. The grooming service INCLUDES a blow dry....not throwing them in a crate to dry. I have been getting my pugs groomed at Petsmart since they were puppies and recently moved so decided to try Petco and it was a complete flop. No dog should ever be put in a crate to "dry" with a big fan blowing on them.
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July 2023 by Wendy K.
Another successful visit to Petco! They have a strong aquatics department at the store. Ask for Chris or Alex!
