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October 2023 by Thomas M.
I had Five Star Moving relocate me from Las Vegas to Ohio. They are extremely courteous, professional, and friendly! They arrive when they say they will and don't stop till the job is complete. It took 4 days and they arrived exactly when they said they would. Josh and Jacob were just awesome. Nothing broken, cleaned up after themselves and no Knicks or scratches on the walls. Would certainly recommend them for any short or long distance move.
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October 2023 by S D.
Extremely slow to add time to your billAfter agreement movers refused to move work out equipment upstairsAdds in 1 hour lunchLeft Large furniture downstairsI do not recommend
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September 2023 by Sally S.
I hired 5 star movers to move my stuff from two places. My storage facility first and then hop over to my condo to grab the rest of the stuff and then head to the house I just bought. Originally, I scheduled this for this past Friday which was the day our city flooded. I called to reschedule for today, Monday, Labor Day and they accommodated me with no issues at the very last second. (Thank you so much for your help and professionalism Jordan!) So I meet them at 8:30am at the storage facility - they hop right to it and waste absolutely no time and are serious professionals. Everything is well thought out and efficient. Go to condo next, and same. They just keep it moving.We finally get to the house, they unload it all, build my beds and I seriously could not be happier. Thank you, thank you, thank you to David and Alan! I appreciate you both so much! And honestly, l would have paid more because I didn't stress at all during this process.
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September 2023 by Diane P.
Five Star Moving is top notch. From the minute I reached out to the owner, Craig to the day of the move, I have received exceptional service. Craig was upfront with pricing and told me what to expect. The morning of the move Jaime called me to let me know they were on their way. Jamie, Jazzy and Adarius were amazing. They were professional, respectful, courteous and quick. I could not have asked for better movers or better service. If I could give them more stars I would......although Adarius can't catch but that's ok I highly recommend Five Star Moving, particularly Jamie, Jazzy, and Adarius.
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August 2023 by Roberta M.
Five star was canceled after reading the reviews. I am unable to edit the rating. They did not do the service requested. I don't know the quality of their work. I do know I was quoted a high price.
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July 2023 by Patricia C.
Gretzky, David, Jeorge, and Gabe did a stellar job loading our storage containers for an out-of-state move. They were timely, courteous, and professional. We appreciated the respect with which they treated our possessions. We highly recommend them and thank Jordan for providing such a great crew.
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July 2023 by Susan W.
5 Star Moving was recommended by my real estate company, Aaron Taylor Realty. They contacted me right away and went over everything that I needed. I had specific time frame but I asked for them within a few days. They had an opening for Saturday at 8 AM which worked perfectly. I only needed them for some large items. Emails were timely and their company policies about what they can and can't move and how I should prepare were very clear.Jacob and Josh showed up right on time. I was supposed to have three guys, but the other was given the wrong address (grin). So Jacob said they would only charge me for two movers until the third showed up. Gabriel finally got there and only had to help move my couch. And they honored their word on the charges.After everything was loaded, onto my daughter's house which is where most of my things were going. Very fast unloading. Put things where we wanted. We were laughing and having a good time the whole time they were working. None of them were slackers. They completely wrapped up my furniture with moving pads to protect everything. They treated my furniture as if it was their own. I wouldn't hesitate to recommend 5 Star Moving to anyone. If you use them, ask for Jacob, Josh and Gabriel. You won't be disappointed.
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June 2023 by Charlie B.
Unloading our furniture and stuff. The guys worked extremely hard and actually were very funny. Made the whole process both enjoyable and fast. If I'm ever forced to move, I'm calling them.
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January 2023 by Jeff H.
I couldn't be happier to leave a five star review, it was an absolutely amazing experience from start to finish. Jacob, Dre and Jazzy were absolutely top notch . I cannot endorse this business enough and I look forward to doing business with them again.
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October 2022 by Tipesa G.
I can't say enough good things about Five Star Moving. From booking to moving out and moving in, everything was great. Setting up the move with Craig was super easy and straightforward. The moving crew of Josh, Jacob and Chris were amazing. They showed up early, quickly got to work and moved with precision and care. They were courteous and efficient from beginning to end. Communication was great and there are no hidden fees. Highly recommend using Five Star Moving for whatever your moving needs may be.
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July 2022 by Garrett K.
This was my second time using the company , my first time was perfect ! So decided on calling them again . Second move was bad since it started . They sent 3 men really only 2 were working and moving around . One of the guys kept talking and trying to socialize . I'm sorry but we're moving and paying by the hour we just want things done ! So yes they took longer than expected because they were not moving as fast as the first time I could say the first time I used the company it was a set of three different guys . Ok problem number two they broke my painting completely it was all glass and it shattered . So they told to me to call company to file a claim which I did and still a year later no response from them , called several times . They were also somewhat unapologetic. When we drove our car to the new place which is literally 5 mins away from the other place it took them about 15 mins more than us to arrive . Idk how that's possible it's literally down the like .5 miles . So I called them to find out , and they said oh we are on our way . Ok well we drove off at the same time ! Lastly , like I said they moved so slow they went over 4 hours to move my place . I promise I don't have a lot of things ! Literally a normal 2 bedroom unit . With only two beds that had to be taken apart and put back together . They knew they did something wrong because they said they were not charging me for the extra hour ! I am a business owner myself and hate leaving negative reviews but customer service needs to be better here ! I complained and no call back which is fine because they lost a client .
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May 2022 by Maggie H.
This was our first big move, and we are so thankful for our friends recommending Five Star Moving. They did an amazing job and were responsive, professional, and friendly. Josh and Tay were awesome. Highly recommend!
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May 2022 by Alexa J.
I'm soooo happy I found this moving company because they did a phenomenal job! My last move we hired Red Carpet movers (which they did a good job) but 5 star movers Literally rolled out the red carpet with this move and to be honest- i think they did a better job than the previous moving company. 3 workers showed up to the job a little earlier than planned which i totally appreciated. We rented the truck from uhual and started right on time (8 am). The crew that handled our move was Chris, John and Brian. They were so nice and worked so hard, and handled our furniture and items with the upMost care. They moved quick and i never once saw them slacking on the job.
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May 2022 by Sue M.
From my first interaction with Craig (owner) to the end of the move this was an exceptional experience. Craig worked really hard to accommodate the short timelines we had for our move. The 6 guys that showed up to do the move were professional and worked really hard and fast. With hourly movers sometimes you find they start out strong and then slow down but not with this company. Not only were they efficient but they were a lot of fun. Who would have guessed that moving could be fun? This was! They packed up all our items and moved them across town. Not even did the eggs from the fridge break. On top of that Craig's communication was exceptional. He texted a couple of days before, the day before, and a couple of time during the day of to ensure all was going well. The fellows doing the move said working for the company is like working for family. This is clearly a family-owned business but provides the scale and exceptional service of a large well run organization. I would definitely use them again.
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May 2022 by Melissa Mae T.
I don't even know where to begin! I met with owners Craig and Amy 6-7months ago to get a bid along with a few other companies for a almost 7,000 sq ft large home move. I immediately knew once I met with them and did a walk through that they blew every other moving company out of the water with their professionalism, pricing, and prompt responses. We had to schedule and reschedule the move a couple times due to remodeling and delays, but Craig and Amy were always very accommodating and helpful. Not only did our bid come with supplies, trucks, and a crew (which saved me so much time & stress from having to go buy packing supplies, and rent a Uhaul like other companies required) When the packing day came and I met with their crew, I couldn't believe how professional, prompt, hardworking, helpful, kind, and trustworthy their crew was. We ended up pulling some very long, stressful days but their crew never complained or stopped working at their top potential! We ended up having them pack, move, and unpack and I seriously don't know what I would have done without such an amazing crew of guys. Not only did we have a 6 man crew, but Amy (owner) also came and spent 15hrs one day helping me do tedious things, and working right along side me and all the guys. I couldn't thank her enough! EVERY single one of their guys who came and helped were absolutely top notch, but there were a few who just went over and beyond and truly made this very large move, doable! Brandon, Nathan, and Gabriel were positive, hardworking, organized, efficient, kind, trustworthy, and ultimately just great guys to be around in such a stressful setting. Moving such a large home isn't easy at all, but I can tell you one thing.. No matter what size apartment, home, or office you have, you NEED five star moving! I will be recommending them to everyone I know and will be using them again very soon!
