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March 2024 by Tina Harris
Speedy excellent service from Jalah and staff. Thank you!!!!
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January 2024 by Ricky R.
My experience at this particular location has been stellar! When I checked in, the staff was friendly and demonstrated excellent customer service. I love the contactless entry option once you download the Public Storage app and I received an excellent price.What has impressed me most about this location is their staff’s vigilance. One afternoon, I had my unit open with my car parked in front of the open door as I searched for something and I received a phone call to inform me that my unit door was open. On another occasion, after staff conducted their rounds, they noticed I had an incorrect lock on my door so my unit was unsecured and they notified me immediately so I could put the correct lock on my unit.Lastly, when I updated my information on the app, I received a text to confirm that I changed my information. I did go up there one afternoon and the office door was locked and no one seemed present. However, once I called the manager picked up and granted me entry into the office to get the correct lock. I have been super impressed with this location so I am shocked the reviews aren’t higher.
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December 2023 by Kari Carr
If I could give any and all public storage a zero I would, the customer service let's start there Heidi with corporate that over talks you and is very rude. Or how about increasing the rent by $71 a month for no additional services. This place is a joke. This facility is terrible no one on site to speak to without an appointment, but your increasing the rent??? Make it make since....
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December 2023 by J D
BREAK-INS, HOMELESS HOTEL & WORST "MANAGER" EVER! My storage was BROKEN into in MARCH! The NEW MANAGER, didn't tell me, until 5 MONTHS LATER! She only called me to tell me, THEIR LOCK was on my storage & I needed to come in & put my own lock on it. NO APOLOGY! They go through so MANY MANAGERS, prob cuz of ALL THE PROBLEMS, on this PROPERTY! I moved out of town, a YEAR ago! She couldn't even take a picture of anything missing, for me! 9 MONTHS LATER, (5 DAYS AGO, NOV 30TH) I'm back in town to MOVE EVERYTHING OUT, into the VIP of all storage places! NOT PUBLIC STORAGE! EVER AGAIN! LOCATION is obviously, IMPORTANT! IF YOU want to KEEP YOUR BELONGINGS, DON'T MOVE IT HERE! The last 2 managers were awesome! Actually, WORKED in the OFFICE! They RETURNED phone calls, RIGHT AWAY. They put in CAMERAS, in the HALLWAYS, a YEAR AGO. There was a HOMELESS GUY, on a bike, LIVING IN HIS STORAGE, for a month. I should have told them that, a few days in. He got RESTRICTED & could only come in, during BUSINESS HOURS. Of course, he FOLLOWED ME & everyone else IN, whomever had a gate code! Another guy, mentioned he heard CHAINS & said there is a guy, holding a girl HOSTAGE, in the storage unit. A few seconds later, I hear the CHAINS rattling! I went straight to the OLD OFFICE MANAGER, last year in Dec, 1 year ago. The manager said, OH GOD, & then closed the door. Not sure if he checked on the situation or called the cops. That Manager, didn't even want to open the office door, for me. They just closed, 6 pm. A few minutes before, this happened, I let the Manager know I was followed in by the Homeless guy on a bike, for a month & I wanted to switch storage units, ASAP! My storage unit was in the front of the building. I had them MOVE me to a different storage unit! He was hanging out, during BUSINESS HOURS. My new storage unit, was moved towards the back of the building & the door already looked broken into. I didn't say anything, cuz it got me away from the HOMELESS GUY. The old Manager, asked if I wanted to be a SECURITY GUARD there! That wouldn't be SAFE, at all! I was moving & selling my stuff, TRYING TO GET OUT, of that LOCATION! The only time they had a SECURITY GUARD, was when the MAIN GATE was BROKEN and didn't close! The TEMPORARY SECURITY GUARD stayed OVERNIGHT, a few nights! The back door was BROKEN, on the 1st storage building, for months! Anyone, could hop the fence, & go inside the 1st building, inside the hallway of storage units, and break in. This was when there, were no cameras, in the hallways! They put in a PORT-A-POTTY, out by the front building, for a month. BEFORE FIXING THE BROKEN BACK DOOR, to the storage hallway! I witnessed a BREAK IN, about 5 people busted a lock open & started moving furniture out! Could have been her storage unit & she didn't pay the bill or just ANOTHER BREAK IN. So, TIS THE SEASON, for BREAK INS! If YOU value YOUR BELONGINGS, I suggest, a diff LOCATION or DEFINITELY a DIFFERENT STORAGE COMPANY! There are SAME/BETTER PRICES, in BETTER AREAS!!! I did happen to FILM, this NEW MANAGER, opening/struggling to get her lock, off my storage unit, 5 DAYS AGO. She had 2 bang her leg against the door, a few times. AGAIN, NO APOLOGY! All she said was, THERE YOU GO! She then opened another guy's storage, a few doors, down from mine. I didn't realize he was moving out! Until he said, goodbye to me. I then told him, I'm MOVING OUT, too, cuz of the BREAK IN! He use to own a another storage company & told me there was a Manager, STEALING people's PROPERTY, there! (Diff Company) Either way, LESSON LEARNED! LOCATION LOCATION LOCATION! GOOD LUCK TO THOSE of YOU, keeping YOUR HARD EARNED, BELONGINGS, THERE! Oh! The TOPPING on this WHOLE EXPERIENCE. The 2nd day, I came in to MOVE OUT, I received an EMAIL, saying my RENT will be HIGHER in JANUARY 2024 (In 1 MONTH) No way! They RAISE the RENT, all the TIME! Yet, they DON'T FIX BROKEN DOORS or improvements! Well, the NEW CAMERAS, LAST YE
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October 2023 by Michelle Dupras
The get you from start when you sign up with huge fees and admin fees so the &1.00 for the first month is a lie then they just take money out of your account when ever they want to and take what ever amount they want to no notices no nothing just whenever. Never ever have I been able to talk to a human at the decatur & lake mead location. Worst worst ever. DO NOT RENT FROM PUBLIC STORAGE at least this location. Secure they are not. Got broken into and there were no signed of forced entry and they still charge full rent. No discount for any of it.
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October 2023 by Travis Cash
Alexis was very helpful with lock cut! Quick and fast service great location. Thanks!
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August 2023 by Nena Baby
I went in and found so many nice things for me an my family...the women that helped me her name was Pamela she was so nice I felt welcomed I would come back to this place if I ever need to rent again ?
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August 2023 by Patricia C.
Thank you so much for your guidance and of your application online. Thank you so much for your welcome to me.. Your staff are very nice. Everything you did for me was right there for me. My God, d***, thank you.
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July 2023 by Jennifer D.
BEWARE!!!! Do Not Store Your Belongings Here. My Storage Unit Was Just Broken Into And I Was Not Notified Until After They Have Put Everything That Was Left Back Into My Unit And That Was Around 2PM... I Have Insurance Which Isn't The Issue They Claim To Have 24hour Surveillance But Don't Even Let Us Know What Codes Were Used To Access The Units The Previous Night... All The Workers Were Not Helpful.. Telling Me There Is An "Investigation" Going On Well I Know That Because This Isn't Over Until I Get All The Information Needed To Find Out How My Lock They Suggested Was Cut And They Were Aware All Day And Didn't Call Me Until A Couple Hours Before Closing.... For The Time Being Do Yourself A Favor And Do Not Store Your Belongings Here... They Are Allowing Your Units To Get Broken Into....They Are TRASH DO NOT RECOMMEND!!! Zero Stars.... Will Be Going Back Tomorrow... Pending Update..
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July 2023 by Deirdre R.
I have had this unit about a year now and I would never recommend this facility to anyone. I have been broken into 3 times now. The first 2 time they just riffled through, this last time, around June 29th, 2023....(at least that's when they called to let me know there was an "issue" with my unit) they busted the door of mine and 9 other units, they stole over $5k worth of personal property. After I had a chance to see the wreckage, they boarded it up, it is still boarded up and they have yet to let me know when I can come get my things. When I called on the 3rd I had to leave a message, NO ONE EVER ANSWERS!!!! I asked them to call me know when I could come down and that I was planning on removing my items, and that I would not be using them in the future. No one called me back; in fact, they went ahead and charged me for the month... I never gave them permission to do so. I would have had my stuff gone on the first if they would have let me in my unit. I called again on the 5th, again having to leave a message, asking them when I could get into my unit and mentioned me getting changed for the unit. I actually got a phone call back, he explained that no one is actually at the office unless there is an appointment?!?!?! Seriously!? And that they had to contact the vendor who put the boards up to come and open it for me. No mention of the payment they stole. So here it is the 7th with yet another message left regarding the same thing. I am about ready to go there with my own drill and remove the board myself. This is by far the worst place to store dog crap let alone your personal property.
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May 2023 by Shannon Levy
Worst place ever. Brian was so rude and while I was following my husband into the hallway our unit was in, Brian exited the door and let it slam in my face while I was holding my infant son in my arms, locking me out and walked off. What kind of person does that? When my husband asked him if he did that on purpose, Brian stated “Ya I probably did.” Plus they close early with no warning. Don’t rent here, it’s not worth the headache or the attitude you receive.
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May 2023 by Joseph Chollampel
Great service! Excellent and clean and organized location. The main manager Brian was very helpful and knowledgeable and was there every step of the easy and quick process of renting a units. I definitely highly recommend!
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May 2023 by Nazarae Gentry
By far the worse company ever. DO NOT do business with this company. They have so many hidden fees, worse customer service, tell you one thing and it’s the complete opposite of what actually happens. Terrible company, terrible policies. Unless you love stress and getting taken advantage of, select a different storage company. Do yourself a favor and run far away from public storage
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April 2023 by JeanCarlo Arbulu
Elijah was helpful. He took the time to answer my many questions without any attitude. I highly recommend him to help out!
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April 2023 by Italia Perez
Super easy, took less than 10 minutes to view the property and get set up. Big thanks to Elijah for making it so easy!