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March 2024 by Maria Garcia
Highly recommend this facility. It is very clean. I give Pam 5 stars as well. She helped me out on two different occasions and solved the issue. She also retuned my call.
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February 2024 by Dulce De La Torre
I've had storages before in different locations but this location has been a great experience and I owe it all to pricila she is so sweet and very helpful. Always has a smile and so kind when we have the pleasure to see her. For more people like pricila
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February 2024 by Sookie Lee
Pat is super! Professional and kind.
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December 2023 by Shatoya B.
My storage was somehow broken into (although my lock was not tampered with) & my stuff was ransacked. Boxes that were taped were opened, a tub of shoes stolen & lots of my b&bw candles were stolen. I notified the property manager & he acted as if it’s IMPOSSIBLE to pick a lock that requires a key to open. I have to just take it as a loss & added on a combination lock for extra security.
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August 2023 by Goldenstate Nate
My interactions with Pamela always put a smile on my face! Was planning to leave after market rates in Vegas went up, but was kindly offered an extension on my original rates and will be staying :)
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August 2023 by marcos ochoa
Everytime I come here there's never any carts and staff are useless.
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June 2023 by Sweeta Q.
So the process online was quick and easy. The access thru the App was a nice change. However after traveling across the state and needing assistance there is no one in the office or premises. Come to find out they close at 6pm, who closes and gives no access to customers at 6pm? Never heard such thing as we have had multiple Public Storage units in the past and I'll tell ya this is nuts..Not any customer service to find, the office closed it was extremely frustrating as coming from another state and needing to unload. Either way I would not go through this location again.
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April 2023 by Nancy T.
Worse customer service haven't even moved in couldn't get my gate code access Ive been trying to reach out to them for 3 days nothing. I finally got a hold of someone they can careless. You have to make an appt to take a copy of your DL that's fine but why do I have to drive to another location when I live down the street from the storage and my move in date was a couple days ago and no one was there that day more the last couple of days nor no one answers when you called or you don't get a call back. Bad service
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March 2023 by Christina Lee traylor
Quincy has been such a blessing ?in a dark hour and very pleasant highly grateful and recommend
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February 2023 by Tee R.
This company consistently raises their rent especially at this location (S Decatur LV NV). They don't seem to want to help. I had to beg to get them to reduce the rent during the pandemic. It was granted (ONE TIME) but then the rent was raised an extra $100. Now my payments are nearing $400 a month. I'm going to definitely remove my things and find another storage with reasonable rent amounts with a different company. I can rent the same size unit at Extra Storage or Smart Storage for LESS. It's no wonder why you have bad reviews.
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February 2023 by Rosalyn Jackson
Micheal was the prime example of a good customer service Rep. He was so kind and understanding. I appreciate him so much. If there were more like him public storage would Rate a 10 all the time. Thank you Micheal
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February 2023 by Jenn W
The storage unit was nicely located ans the front desk employees were super nice. The only reason I gave four stars is because the storage closed early during the weekday and weekends.
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February 2023 by Drew S.
Never leave reviews but Quincy really helped me find a storage solution fast. Definitely went above in beyond to figure out how he could help me.
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January 2023 by Jonita Russell
Mr. Martel at 1881 Decatur was sooooo awesome. Attitude, personality, patient. Made sure my daughter didn't get more than she needed. His hospitality is 10 stars plus above. Thank you Mr Martel
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December 2022 by AJ F.
Good morning y'all so I'm a repeat customer,I have an appointment between 9 and 9:30 so I got here she has me waiting outside by my car while she is taking other customers im like what's going on do I need to take my business somewhere else