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March 2024 by Christina Parker
This is by far the worst place ever. Have you ever heard of “ by appointment only were in office “ are you serious. I try to call and call again and again. Nobody answers phone or returns calls. I almost got auctioned off because of it. Late fees locks that I paid for but they took back. This place seriously needs to be investigated and give me back all my late fees and such because nobody is literally never there to take payment. Please keep this place last on your list to store things, not to mention the short hours are ridiculous
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February 2024 by dylan baffuto
There cashier lives on property above there front desk you do.not Have access to the place after 5 PM which is ridiculous. This is Las Vegas. Everything is open 24 hours. You're supposed to be allowed to enter your storage when you're paying monthly anytime you want. I've never heard of a ridiculous thing in my life and seen the cashier live on property with her children. Most ghetto
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January 2024 by Maria Garcia
Had the best experience renting a unit at this location with Heather. She was so helpful and handled everything like a pro. It was very busy and still remained friendly.
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January 2024 by Ursula Morrow
I don't like having to be in the back, but for the price it's ok.They didn't have any of those carts and I had to walk everything one by one, omg hard on my back. But I recommend because they have good price for first month, so check them out.
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December 2023 by Barb Davids
The lock wasn’t working when I ordered the unit. They were able to replace. But now I’ve come to switch some stuff and the unit won’t lock and there’s nobody here to help. I’ve been on hold for someone hoping I can reach someone to help. I will not use this place again. Am actually considering changing when I come back.
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December 2023 by Darwin G
Amealia is the best property manager Ever!!! Thank you for been extremely helpful and professional
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December 2023 by D G
Amealia has helped me out and is always the nicest
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August 2023 by Lauren Mowatt
I’m glad I have a place to store extra stuff in, but I’ve called four different times, left messages, and never heard from anyone. I could’ve paid my bill on time if someone would be in office or answer the phone. I’ve had problems from the beginning with online payments, it won’t let me log in, and I’ve asked for help with that too. NOBODY has helped with any of the issues I’ve had. So I’m pretty disappointed to say the least.
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June 2023 by Steen J.
This place is garbage, went there with an appointment on 6/04 at noon and nobody was there, the doors locked and you can hear somebody yelling inside. There were 2 more people outside also saying they spoke to somebody a few minutes before and told them they were stopping by. The kicker is that i was out there ready to pay for a spot to store my trailer, banging on the door of the place, someone exits the building on the side and i she was just walking to her car not even acknowledging me until i asked if she worked there, she said she did and that she was off, i asked if they were open and she just said there should be someone there and left. Worst employee ever! Called today and still goes to voicemail, even corporate tells me they will transfer me cause they should be open and straight to voicemail. Someone should be fired or escorted off the residence in the facility... went somewhere else and paying more. Gladly paying more
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June 2023 by Louis Q.
My first 1 star review. I rented a unit 6/3 for the next day. On 6/4 after 6 maybe 7 failed attempts to gain entry into the gate it finally opened. After a 1/2 hour of trying ti get into the facility, a property manager showed up and changed the access code which i should've checked at that time because when i came back 2 1/2 hours later i still couldn't get into the building. And guess what No lock left for the unit, but the $19.99 charge was there, Not a great first impression.
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April 2023 by Dope Niners
Quincy was very helpful and provided the best customer service answered all my questions and gave me better solutions
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March 2023 by Willena Johnson
Someone broke into my unit in October I asked for an incident report I've been calling every week since then I missed work can get paid from work until I get proof that someone broke into my unit and no one will return my cal. Totally bad business you mean no one is ever there but you can call me on a Sunday if I miss a payment not good
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March 2023 by Taaliyah Smith
Quincy was very professional he made sure I was ok and knew where my unit was. The customer service was excellent
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February 2023 by Susanne Stickler
I want to acknowledge the young man who so patiently helped me to back up my trailer into a very tight fitting space. I believe his name is Quincey. He was so kind, helpful and patient.
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February 2023 by Theresa Hartfield
Hi my name is Theresa heart feel and I came over here to the public storage on Jones and Lake Mead and the guy that was running the store he was so pleasant to me I would give him a star 5 every time you guys need to give him a rains cuz he was really good to me as a customer thank you very much and his name is Quincy so please recommend