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January 2024 by Priscilla A.
I am extremely frustrated. I went to my storage last night at 8pm before they closed and had my U-haul truck ready to move in. Next thing you know I open the lock and there is someone else's stuff in my unit. HOW THE HECK??? That is absolutely ridiculous and unprofessional!!! Did you not look in the storage before giving it away??? What a waste of TIME AND MONEY! I had paid movers, a u-haul truck that I had to EXTEND FOR EXTRA MONEY all because no one was able to help me get into a CLEAR STORAGE. I've been calling all morning and cannot get a hold of a single person. Please reach out I need my money back. What a waste of my time and money! I will be heading to the location after work today and complaining. RIDICULOUS.
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December 2023 by Benjiefied G.
Often than not, it's not the property managers' fault whenever someone decides to steal their dollys. However, they should have atleast one on stand-by for anyone in dire need to move boxes in/out of the storages. I closed out my rentals today and regretfully, I was pushing all my boxes out of the storages all the way to my car parked outside the property.
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December 2023 by Susan S.
This place is a JOKE!!!! The sign on is great at a great low price and now within a year we are up to over $300 a month.I have no issue paying this to store our belongings and I get that they are providing a service, however...In the past year the drive thru gates have remained broken!! Access is difficult to get in and out if you are using a moving truck.The app only works a part of the time to access the elevators. Elevators have gone out while in the basement area, staff line is "you can use the stairwell" Try hauling furniture up a stairwell.Last week tried to go get our Christmas items out of Storage, returned 3 x to get it. First attempt the app didnt work to the elevators. Second attempt the elevators were down, third attempt elevators are still down and told that it wouldn't be repaired until later in the week. Made a call to Corporate regarding this, was told that they would let the District manager know, as if the manager doesn't already know this place is $#!+ Hole!!!!! So we are now paying $300 a month and dont have reasonable access to our belongings. A Stairwell is not reasonable access for Units located in the Basement especially for older individuals. Sounds like Breach of contract to me. Don't waste your time or money on these units, it has been a year of nightmares.
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December 2023 by Arianna Smith
Personally, if I could give this unit a negative star I would! I had the worst experience possible at this storage unit and not only was I disrespected, but I got stuck in the elevator with a broken call button and I am five months pregnant and the staff proceeded to tell me that I was wrong and their elevator was working, but when they went with me, I had prove to him that it was broken. I am highly upset with the storage unit and not only with that I did not get my full refund back And I wasn’t even there for 30 minutes because I was trapped in the elevator for 15
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November 2023 by Sebastian D.
Do not rent a storage unit here , my storage unit was broken into and I knew what was missing yet the staff didn't let me see camera footage nor help me to find a solution, I know it was one of the staff members because I had both keys with me at all times, it's ridiculous, $140 worth or items taken , super high rent just for items to be stolen? No that's not professional, never is staff in the office , it's so scetchy , I do not trust this location whatsoever, I'm super disappointed, the items that were stolen were sentimental, I will never be able to replace them.
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November 2023 by John M.
Online system is very user friendly to use and check yourself in with and have really good prices. The units are pretty big. Now when you get to this location they only have 3 carts for the whole facility which is horrible. Made moving in that much harder. The elevators wouldn't work half the time and got stuck in them multiple times. They need more carts available to customers.
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November 2023 by Marc Seward
Had a situation come up Where I had to go into the office and speak with the property manager. Ended up speaking with Heather who was very attentive to everything that I needed taken care of and made sure that I left happy with a smile on my face. Would recommend going to her facility anytime. She's always there with a smile and ready to help anybody who needs help.
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September 2023 by Yeimy Flores
Don't waste your money or energy here, elevators never work no staff
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September 2023 by Nena Baby
Me and my kids needed things an I spoke to someone and they told me about this place..Heather was so nice to me she made me feel so welcomed I wish more people was like her ? I highly recommend ?
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July 2023 by Kendall Vicenti
I started renting here and it has been a terrible experience. When I started renting the exited garage door did not work. Then it was entrance that did not work. That make it difficult to load and unload your belonging. Due to other having to use one entrance point. Now the elevators don't work. Last week it one elevator that went up to the second level and open. This week neither elevator will not go up to the second floor. When I asked about the elevators I was told they was an issue and I have to use the stairs. There is no signage letting anyone know they don't operate. I pay good money for my storage and I feel like I am paying too much. Has anyone asked for a lower rent payment due to all the broken necessities.
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June 2023 by Raymond Sawyer
Terrible experience! I wasn’t helped until 25 minutes after my scheduled appointment. I called the on site phone 3 times and no answer or help. When the ‘manager’ finally showed up, no apology or concern. Once I saw the unit I was scheduled to see it was way too small and told I needed to upgrade. Waste of time and energy. Take your storage needs to a different company!
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June 2023 by Alicia Belt
I started my rental online which was easy and I as quite content until I went and saw the space and realized how small it was. I called the property manager and she along with a newer employee helped me get a bigger unit without hesitation. Your staff is absolutely amazing and I am so grateful for them. 5 stars all day for public storage but like 12 for the staff at my location. Thank you!!
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June 2023 by Guy Levi L. Kelly
We are new renters at your n. Rainbow location in Las Vegas Nevada. After renting the unit we were told the elevators are malfunctioning and only 1 of the 2 go to the 2nd floor where our unit is. Someone had taken all the carts from the property but for the exception of one which makes it very difficult to move in or out. The security system at the elevator is challenging to operate to say the least especially with hands full of things due to their being no carts. Only one of the roll up garage doors is operational leaving the first person in having to back out past the others that come in after navigating large moving trucks in reverse past other vehicles. The manager Lei is awesome it's no fault of her own. She is very helpful and I hope these issues are resolved and our time there is short as planned
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June 2023 by Eric B.
Renter Beware:You rate will increase!!! I was there and in less the. 4 months my rate went up $80. I asked the simple question when I was there about other people reviewing about rate increases. Lei (the property manager) said if it increases to let her know and she will get it back down. When it went up I went to her and she said I said I would try but there was no promise. She just smiles at you with the kick rocks attitude. Another renter said they doubled her rate so this seems like a common practice.The doors are always broken. For the 7 months I was there both doors were never working. When asked every time it was we are waiting on parts. It doesn't take months to get parts. The cameras are absolutely horrible and be prepared for random people just showing up and sitting inside.
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May 2023 by Joshua S.
Public storage is awful an add online said $29 a month but I was only a sign on fee and for a 10x15 was 180 a month absolute rip off its only good if you have big money to spend monthly