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December 2023 by Culture J.
clean, easy to access, app is great , front desk a little rude. The lock provided is great wish was open a little longer tho. Get off late sometimes and may need a few things
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December 2023 by Shoppingwitkimiko
special Thank you to Rachel she is awesome she handles everything very well in a professional manner !
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November 2023 by Gloryvee “Lolita” Simeus
I love this facility on W Sahara. It's always clean. There are always carts available to use when I go there. You can actually park your vehicle inside of the facility for convenience. Ms Rachelle always goes out of her way to help me when needed. She's a very straight up person but extremely helpful and I appreciate her. I'm happy with the whole setup from management to facility.
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November 2023 by Steve Patchin
Their building had an alarm going off outside in the early hours on a Saturday. The noise traveled for many blocks. I contacted their customer service and spoke to a woman about the problem. I told her this had already been going on for a few hours. It was now 6:30 a.m. I asked that she get someone out there to turn off the alarm, which was so loud that it was disturbing a good portion of the residential neighborhood. Her reply was not that she would do her best to get the problem handled. No. Her reply was to give me an excuse for why it would not likely be fixed soon. She said that they were not open, so she didn't know when they could get someone out to the location. She did not care at all. And to demonstrate how this company functions, the alarm continued for hours, disturbing what could have been a peaceful Saturday morning. Absolutely unacceptable.
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November 2023 by lauren homan
i am here to say that public storage rocks! they were so kind to help me thru a situation that looked hopeless. ms.rachel at the w sahara location helped me to keep my unit and clear up all the problems! it’s nice to know that people care and will go over and above to help thank you rachell
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November 2023 by Raven Shaw
Rachel was so so so great with us today on this Spooky Halloween my storage trip was a success the holidays bring out the hood in people hey thank you Public storage the best service I’ve had in awhile……
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November 2023 by Janet HILLER
Rachel at the west Sahara location is definitely a God sent. She for sure went above and beyond. Thank you Rachel
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October 2023 by Steve P.
Their building had an alarm going off outside in the early hours on a Saturday. The noise traveled for many blocks. I contacted their customer service and spoke to a woman about the problem. I told her this had already been going on for a few hours. It was now 6:30 a.m. I asked that she get someone out there to turn off the alarm, which was so loud that it was disturbing a good portion of the residential neighborhood. Her reply was not that she would do her best to get the problem handled. No. Her reply was to give me an excuse for why it would not likely be fixed soon. She said that they were not open, so she didn't know when they could get someone out to the location. She did not care at all. And to demonstrate how this company functions, the alarm continued for hours, disturbing what could have been a peaceful Saturday morning. Absolutely unacceptable.
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October 2023 by Michelle R.
Brian was so amazing and helpful. He made the process easy! Wouldn't go anywhere else.
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September 2023 by Mari Pa
Update: Several months into our agreement there was a temporary billing issue that had me a little worried, but today I was able to reach Rachel at this location and she got everything sorted out. Very helpful!Initial review:Left a voicemail and Jim called right back at this location and made our transfer/upgrade to a larger unit as seamless as possible and matched the best rate possible for a 7.5’ x 10’ with no transfer fee or loss on the transfer (we reserved the original unit less than 24 hours earlier).
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September 2023 by Perri Maclin
This property in particular is doing everything it can to avoid all human interaction and contact. It’s ok until you’ve already paid your move in online and when you’re directed to stop in the office no one’s there to get you set up. No worries on management end they pushed my move in through without me ever coming in office to finalize with my id and my access code information. I’m being charged for a space I’ve never used or seen
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September 2023 by Rosana V.
These places are reap off!!!! They start you with all kinds of promotions after 3 months they will raise your rent to 25% that is too much!!! No wonder they keep expanding!!! I will get all my stuff out by OCT. and get the f.... out there!!! That's rediculous!!!
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September 2023 by Maria Kent
I was truly satisfied for the service of Mr Brian. He helped us so many things. His customer service is excellent and I want to give him a 5 star rating. Keep it up Brian and you did a very good job of helping us. Thank you for your nice service ?
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September 2023 by Ashley Marie
Brian was such a great help with the entire process of getting set up w a storage unit . He really went above and beyond w regards to customer service and satisfaction . I definitely recommend utilizing this location for your storage needs .
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September 2023 by Gary Spellman
Brian helped me a great deal. Was available and able to assist fast and efficiently. World class customer service