-
February 2024 by Jessica De Jesus
Thank you to Justin and his team for taking care of our vehicle. Justin was honest with us and showed us exactly what we needed to get fixed. We appreciated the transparency.
-
February 2024 by Midas On
Probably the most honest place to visit. Great pricing for oil but the manger comes out and lets you know what you need and will give you a good deal. Don’t goto meineke. This is the place to visit. Ask for Justin! Tory the receptionist is amazing at the front desk.
-
January 2024 by Arlene Collins
If you want the Purrfect place to take your vehicle, new or used, this is absolutely the place. Lewis will work with you from beginning to the end. Besides being courteous he is working with you to make sure your work can be done. They also have a no credit payment plan as long as you have a debit card, Cash app card doesn't qualify, you can get this card, mostly everyone. Lewis and the crew are fast and efficient. Also Lewis went out of his way to find parts that are discontinued. Thanks sir. Tori works behind the desk of this establishment, she's patient and courteous. At least you feel good while you're spending your money. They work with you there also, if at all possible.
-
January 2024 by Tajuana Manson
12/21/2023 this place finally responds and says I have not been to Purrfect auto since May????? LIARS......I have receipts lol....this is why you will be sued....blatant liars....CROOKS WHO SABATOGE VEHICLES. LIARS WHO SABOTOGE VEHICLES. DONT BRING YOUR CAR HERE THEY DONT DO REAL DIAGNOSTICS AND THEY WILL HAVE YOU WITHOUT A VEHICLE1/30/2024 I have proof I have been there after May you liars
-
January 2024 by Tamara216 Dulaney
Been going here for years, never had any issues. They always politely let me know if there's any concerns with my car and explain everything to me. I like that they don't try push it on you to get services done with them. But they do have payment plans, so that's always good. They are also always willing to work with you as well.
-
January 2024 by Brandon S.
Took a Toyota car in for a simple smog check. After the smog check, they came back stating how they checked the vehicle, and how the car needed spark plug replaced and the fluid change, even though we clearly told them not to do anything else to the vehicle besides the simple smog check. The car has already been checked twice recently beforehand, first by Centennial Toyota, and then by a trusted family mechanic, and neither have stated the car to need any servicing done. After declining the first time to the first mechanic lady, the second mechanic thats doing the final transaction switched to using scare tactic to try to get us to do the services. The funny part is, that mechanic did not even bother to show us all the issue in person as per their usual procedure. This interaction further solidifies that this shop is not honest, and use fear based tactics to get people to do unnecessary repairs on their vehicles to make an extra buck.If you dont want to get screwed over by car repairs, definitely,100%, avoid this shop and every Purrfect Auto in the valley. For all the Toyota owners out there, Centennial Toyota is my recommended place for any repairs and servicing.
-
December 2023 by Larissa K.
I've been given the runaround for MONTHS for monies owed. These people are sure quick to take your money slowest on planet earth to return money that is owed. DO NOT, I repeat, DO NOT give these people many before services have been rendered. Not for service not for parts. It will be near impossible to collect unless you want to spend the time and energy throwing them under the bus publicly (which they deserve anyways). Runaround continues. I will update review when I have recouped the money monies owed.
-
November 2023 by Westside M.
very reasonable prices and they work fast their front desk clerk Carmela help me it made things very easy
-
November 2023 by Phillip E.
Had a transmission leak on my work truck while working in Vegas. Pulled in to get it checked out. Was a decent sized job that took 4 hours. But they took good care of me and got it done same day. Will be back if I run into issues while in Vegas again! Thank you guys.
-
November 2023 by Monique
LADIES BEWARE! Do not take your car here. Jessie one of the mangers is a luing crook. He lied to me about the financing to start. He said I should use Kolafi because they give 6months to pay no interest. He told me he would call me and send over by text the cost of the repairs and my permission to complete the repairs. I called 2 times and he did not call me back. The 3rd time he answered and was already working on the car claiming he sent over the paperwork. He sent it again but work was already started. I was approved for 1250. I needed crank shaft and sensor replaced in a tire which ny the way was the wrong tire. When I asked him how much was my car costing and he said it was 1550 but he was able to give me a discount to 1250.00 the whole amount I was approved for. What a coincidence. He told me my payments would be 84.00 every 2 weeks. The contract said 111.00 and I told him i could not afford that. He is a fast talker and manipulator and said come to the store and we would get it straightened out. When I arrived he told me he had been on the phone with Kolafi and told them all about me and I needed to call them so they could reduce my payments. I needed to tell them that I needed more time 6 months. I asked him about the 6mos because contract said 90 days. I knew he was lying. He could not provide the name at Kolafi he spoke with. I called Kolafi and they said they could not reduce payment. The merchant would have to lower the price. I told Kolafi I did not want to continue with the purchase. Jessie got really nasty when I called him on his lies and said i was unappreciative and he was going to charge me the 1550.00. I told him i was not paying that and he needed to take off the parts he replaced and put old ones back on. He stated he was going to charge me double labor. I was so upset and crying. I refused to sign the contract and he pulls a truck up behind me to block me on. I was not trying to leave he had the keys. I called my son because he referred me to Jessie. Point is dont trust them they lie and treat women badly. Kolafi sent the contract through despite me saying no. So they are in this together defrauding customers. When I called them again they had investigator call me who did not want to hear anything I had to say. Another representative told me I would have to pay 685.00 to return parts. I have filed a complaint against Kolafi and this purfect auto.
-
November 2023 by Whitney S.
Best Service and the staff, especially JOY! She was so great and really detailed in explaining what we needed repaired. Had no problem answering our questions and went above and beyond for us! So happy we took my van there to get fixed! It runs so great! Def will be back for regular maintenance!
-
November 2023 by Tia M.
I had my transmission replaced and it went out took it back and Chris the manager took car of me under warranty.. I would recommend this place and Chris for all your car needs. he a honest guy
-
November 2023 by Londia B.
I came to get a oil change today and was very satisfied! Joy was very helpful and a pleasure to meet ! Really appreciate the help and would definitely come back again ! Thanks joy girl
-
October 2023 by Matt Funk
Took my car in for a simple oil change. For some reason they decided to change my headlights from auto to on and it was the middle of the afternoon and as well as turn on all my cars Interior lights to rummage through it. Because it was the middle of the day. I didn’t realize all the lights were on until it killed my battery. When I called and told the manager, he called me a liar essentially.Stay away these people are scammers!
-
September 2023 by JERRY G
Coupons for oil change are only for some odd vehicle. More newer cars are 5-30 or 0-20 weight. They won’t let you use the coupons if your cars is newer. They wanted to charge me $44.99
