Quest Diagnostics

Most Recent Comments

• February 2025 by Amethyst Aura
  The person who drew my blood was very nice but it seemed like they were rushing & they ended up blowing my vein!
• February 2025 by Valerie Gafare
  Bad service rude staff.
  Management is very unprofessional!!
  Walk in wait is ridiculous, they don't call from it. People have been sitting around for hour's. All appointments have come and gone. They ain't working there walk in list at all. There not honoring time frame given. Go somewhere else 👎🏼
• December 2024 by Jesse Girl (Penguin)
  I was a little confused where to go but once I got there, the check in process was very easy and fast. Once they got the results, they sent them to both me and my doctor. It was the first time I’d ever gotten my results and it was nice to see what my doctors in the past were talking to me about
• October 2024 by Deborah Brashear
  I arrived as a walk in shortly after 7am. Another patient arrived, as a walk-in, at least half an hour later. After waiting just 20 minutes or so he complained to a philbotinist that he had to take his kid to school. They told him he needed to wait, and they did make him wait another 20 minutes, but then they went ahead and let him cut the line. He was in and out more than an hour before I finally got called back, which was well after 10am. I had a 3 hour wait when the check in said it should be a 30-60 min for walk-in. People should not be allowed to cut the line like that.
  
  I have stage 4 cancer and was fasting for the bloodwork to be sure I can get my next chemo. It was not fair he cut the line. Poor planning on his part does not constitute an emergency on your part. Mind you, I do not mind waiting when I do not have an appt, but walk ins should still be first come, first serve. Last time I was a walk-in a similar situation happened. A 3 hour wait, and walk-ins called out of order because someone was complaining of the wait. I understand wanting to get the complainers out quick so they do not bring the whole waiting room down, but it makes people angry when people get to cut lines just because they are whiny. It really is not right.
  
  Now, once I got called back, they did a great job as always. I have small, rolling veins, and they always get me by the second draw, if not the first. With minimal pain at that. And the appointments are really good at being called on time. Whenever I can, I schedule an appointment instead, and it is tremendously helpful. Occasionally, I cannot schedule an appointment and still have to go in as a walk-in so that I can do my chemo on schedule. That is the only times I have had problems. Would love to give 5 out of 5 stars for the rest of the times I have gone. Even as a walk-in I only had a problem the last two times I have gone, every other time was wonderful (and I have to get blood drawn every 2-4 weeks).
• October 2024 by Kristina Smith
  The customer service here is beyond rude. I arrived within their window of being open and taking walk-ins and I was refused. I can only get bloodwork done today for a specific test and they don’t even care to listen.
• September 2024 by Iesha
  Fast service but GET YOUR RECEIPTS. I get the same test every 3 months for the last 2 years with the same insurance and every single time I come the copay changes or there’s an unpaid balance. Billing department never calls when staff puts a request for a call back. Paid a balance today AGAIN that I paid 3 months ago but I didn’t have a receipt so I had to pay to get services.
• June 2024 by Rick Marostica
  Efficient from appt. making to completing the blood draw. I love the online check in & being able to access my results.
• June 2024 by Momma Zee
  My sister had an appointment today at 10 am, she got there a few mins early, and immediately an employee told her that they were not taking in anymore appointments. Excuse me, what? How does that work? If an appointment was made in advanced then they should’ve called her before showing up to let us know they’re canceling her appointment! My sister kindly told her that she had already made her appointment so why will she not be seen because her lab work is important, the employee started raising her voice at her that she won’t be seen and was waving around her arms at my sister like a lunatic. As a phlebotomist myself, this type of behavior from the Quest employee is unacceptable and quite embarrassing for Quest that they even allow their employees to act this way. She needs to learn some bed side manner and as any medical worker she should learn to be more empathetic, caring, and compassionate. Extremely disappointed to know that this is how a healthcare worker is treating their patients.
• June 2024 by BTSU “Big Ed” Galveston
  Extremely rude, front counter need to be trained in manners.
• June 2024 by Devin O'Day
  Clean environment. Candy was the best and is my favorite phlembotomist!! Always kind!
• May 2024 by Jennifer Ann Michaels
  Always professional, knowledgeable, thoughtful, helpful and friendly. Turnaround time for my results are short and can be accessed on the Quest Diagnoatics Ap ~ They make my life easier. Highly recommend their services. Keep up the great service
• May 2024 by Susan Cantlin
  The waiting room was really clean quiet and calming. Person who took my blood was amazing as I didn't even feel it. She was very friendly.
• May 2024 by Ronaldo Hernandez Rodriguez
  Impeccable cleanliness, very friendly treatment from the staff who attended to me.
• May 2024 by Eddie Levens
  My Technician was really nice and very patient with Me. I was Fasting and a little "Hangry" while she drew my blood. Quick and Painless. One stick & a urine sample and I was in & out in 30 minutes. Thank You Quest staff for your speedy service. ❤️
• May 2024 by Joann Chiles
  Very professional and friendly staff.