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April 2024 by Leilani Amour Arenzana
Amazing selections of shoes! Price reasonable! Staff Members are knowledgeable, helpful and niceto customers. I'll definitely shop here again when I'm back in Las Vegas. Thanks!
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March 2024 by Lance H
HEATHER !!! I can say having Heather assist me at the Las Vegas store really helped me select 4 pair of work boots. She's the Best.Love the "Welcome In" greeting everyone gets entering the store, puts everyone at ease.Boots were shipped to my home within 6 days (including a weekend).NO break in period needed for these Wolverine Colorado Steel Toe work boots, they are not too heavy, even though they have steel toes, very satisfied.Have already told coworkers and friends about Rack Room shoes/ Heather, all positive.They are at the Las Vegas Premium Outlet Mall, Las Vegas Blvd. and Warm Springs, closer to the south end of the mall
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February 2024 by Cayla “Bowhuntress123”
First time ordering from this company. I tried to order shoes online and the coupon wouldn't work so I called customer service to help. He was nice, but after being on the phone for 30 min, the code still didn't work and charged me for the full amount. He said he would refund for the coupon amount. After that, I never received a confirmation email from the company but screenshotted my information after I ordered. I called the store for pick up information, and a woman named Neesha answered. I explained to her that I never received an email and wanted to see if my shoes were ready for pick up. She asked my information and said yes. I again explained that I never got an email and I didn't know what the status of my shoes were. I got off early from work to make it before they closed; when I walked in, I wasn't greeted and I walked up to the counter and noticed a woman wiping down the register. I said I had a pick up and she didn't even acknowledge me and continued to clean the register. I walked away and after a few minutes she asked what I needed. I repeated and she got my shoes. I showed her my screenshots and my ID and she said she wouldn't take that and I couldn't have my shoes. I explained again that I talked to her on the phone and said I didn't have an email. She said she wouldn't help and that I needed to call the manager in the morning. I then explained that I got off early and she should have said that on the phone when I talked to her the she wouldn't help. I asked for another manager and she said she was the only ASM there. I noticed another worker and asked who that was. She went and got him and his name was Sam. He said he was the other ASM and was there to help. He was so kind and friendly. I explained and showed him my screenshots and ID and he was able to override it in the system and was very helpful. If Neesha could do everything Sam could, she could have easily helped me with my shoes. She refused to help and give any sort of customer service at all; extremely rude. She lied on several different occasions and had horrible customer service. She even refused to give her name when I asked for it. What ASM behaves this way? Overall, the shoes are adorable and I love them, but the customer services from this woman has put a bad taste in my mouth with this company.
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January 2024 by Amy C.
Very helpful and great prices
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January 2024 by Terry Sullivan
It seemed very disorganized
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December 2023 by C Trimmings
Busy! Good prices and selection. Checkout took a while, because only one person was on the register.
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September 2023 by Alvin Lawrence
OUTSTANDING
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August 2023 by Christopher Theiss RSE
Gotten expensive
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August 2023 by Christopher TheissRSE
Good selection. Can find deals here if you have a normal foot size ?
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August 2023 by Eva Holman
Prices are little cheap than other store in outlet center
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April 2023 by Kyle
All sales are final unless you give them your email. That's frustrating. Otherwise decent store.
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April 2023 by Gene Boothe
Good a great deal on some timberland boots for work.
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March 2023 by Paige Mcneil
Employees were helpfull after ending there private discussion
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December 2022 by Camille Graham
Do not purchase here unless your willing for evert purchase to be final sale. Everytime I trt to return something there's some new bs: hace to have same method of purchase, have to return within 7 days, etc. Today it was because I didnt hace a rack room shoe box to put them in (even though I had the bag and proof of payment). Would gice zero stars for scammy nature
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October 2022 by William U
Nice selection, good prices
